Gmail from Coursera

Gmail is Google’s cloud based email service that allows you to access your messages from any computer or device with just a web browser.

In this course, you’ll learn how to compose, send and reply to messages. You will also explore some of the common actions that can be applied to a Gmail message, and learn how to organize your mail using Gmail labels.

You will explore some common Gmail settings and features. For example, you will learn how to manage your own personal contacts and groups, customize your Gmail Inbox to suit your way of working, and create your own email signatures and templates.

Google is famous for search. Gmail also includes powerful search and filtering. You will explore Gmail’s advanced search and learn how to filter messages automatically.

What's inside

Syllabus

Course Introduction

This module covers the agenda. It also introduces students to On the Rise and the course business challenge.

Introduction to Gmail

In this module, you’ll be introduced to Gmail and learn how to access it through your browser. You’ll also learn how to send email, manage Gmail conversations, and explore some common actions that can be taken on your messages.

Organize your email

Labels in Gmail allow you to organize messages based on different contexts. In this module you will learn how to create and manage labels, and how to apply them to your messages.

Gmail integration

In this module you will learn how Gmail integrates with other Google Workspace apps to help make you more productive and effective.

Protect your Inbox

Gmail provides many ways to protect your Inbox. In this module you will explore how Gmail automatically protects you and how you can customize settings to ensure that you are only receiving the content you need.

Contacts

In this module you’ll explore how to effectively use contacts in Gmail. We’ll discuss the differences between directory and personal contacts, and you will learn how to create and manage your own personal contacts and groups.

Manage Gmail settings

This module explores unique features in Gmail that are designed to save you time and improve your productivity. You will learn how to create your own Gmail signatures, email templates, out of office alerts, and more.

Become more productive with Gmail

In this module you’ll learn how to personalize your Gmail experience and use features to enhance your productivity and speed up your workflow. You’ll explore how to create filters, search for messages, delay the sending of messages until a specified time, use keyboard shortcuts, apply different Inbox types, and enable desktop notifications.

Business challenge

In this module, you will put everything you have learned into practice by helping our fictional Google Workspace customer solve their business challenge.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Teaches beginners how to maximize basics, from composing messages to managing conversations, in the industry standard Gmail platform

Shows how features beyond composing and sending, such as labels and integrations, extend Gmail's functionality

Walks through productivity-boosting tools in Gmail, such as keyboard shortcuts and advanced search, to accelerate email workflow

Includes hands-on opportunities to put Gmail knowledge into practice, such as solving real-world scenarios in the business challenge

Requires no prior knowledge of Gmail, making it accessible to professionals and personal users alike

Though practical, this basic course may not be suitable for those with significant experience who need advanced technical training

Reviews summary

Gmail masterclass: maximizing your email productivity

Learners say Gmail is a great course for those new to Gmail or for those looking to learn more about its advanced features. The course receives largely positive reviews for its well-organized content, engaging assignments, and clear instructions. Reviewers appreciate the step-by-step guidance provided in the modules and the interactive exercises that help learners practice their skills. Overall, learners say Gmail is a valuable resource for anyone looking to improve their email productivity.

Gmail is packed with features

"I learned things that I did not expect I did not know"

"I learned a lot in this Course... for those starting to use Gmail and those wanting to explore more of this Gmail feature."

"Very informative and full of knowledge"

Gmail includes engaging assignments

"The video lectures, activities and quizzes were all clear and easy to follow."

"The hands-on exercises that help you gain confidence."

"I would recommend this course for beginners, refreshers, and users who have only used Gmail for personal use."

Gmail is well-structured

"Very well-organized and direct."

"The modules are discussed perfectly and the activities are well-guided."

"Overall, this Gmail course is very good"

Some information in Gmail may be outdated

"This is a good course something are a little outdated if you are taking the course now"

"I have felt that Gmail is not intuitive like the mac email, and this class confirmed that."

Some reviewers found the quizzes difficult

"I spent more time looking for the links and drown down boxes than I did completing the tasks."

"I guess some of the features have changed since they made the video."

"I have felt that Gmail is not intuitive like the mac email, and this class confirmed that."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Gmail with these activities:

Mentor Newer Gmail Users

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Helping others gain a better grasp of Gmail through mentoring can strengthen your own understanding and provide an opportunity to gain different perspectives

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Volunteer to mentor newer Gmail users.
Share your knowledge and expertise with them.
Provide guidance and support as they learn to use Gmail effectively.

Create a Gmail account and customize your Inbox

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Personalize your Gmail experience by setting up an account and tailoring your Inbox to meet your preferences.

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Create a new Gmail account if you don't have one already.
Customize your Inbox layout, theme, and display options.
Set up your email signature and create custom email templates.
Configure your notification settings to manage incoming email alerts.
Enable or disable additional features, such as offline access and priority inbox.

Practice composing and sending emails

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Get comfortable composing and sending emails to apply the skills learned in the course.

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Create a new email in Gmail.
Add recipients to the To, Cc, and Bcc fields.
Compose the subject and body of your email.
Attach any necessary files.
Send the email.

Seven other activities

Expand to see all activities and additional details

Show all ten activities

Learn How to Manage Gmail Conversations

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Understanding how to manage email conversations will help students improve productivity in their Gmail environment

Browse courses on Email Etiquette

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Watch a tutorial on how to use Gmail's conversation view.
Read articles about common email etiquette practices.
Practice managing email conversations in your own inbox.

Explore Gmail's advanced search features

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Enhance your email management skills by mastering Gmail's advanced search and filtering capabilities.

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Access the Gmail search bar and click on the down arrow.
Explore the various search operators, such as 'from:', 'subject:', and 'has:attachment'.
Create and save custom filters to automatically sort and label your emails.
Use the search bar to quickly find specific emails or conversations.
Utilize keyboard shortcuts to streamline your search process.

Collaborate with peers to organize a Gmail workflow

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Enhance your productivity by working with peers to develop and implement an effective Gmail workflow.

Browse courses on Email Organization

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Form a group with your classmates or colleagues.
Discuss and share your current Gmail organization techniques.
Brainstorm and develop a standardized workflow for managing emails.
Implement the new workflow within your team.
Evaluate the effectiveness of the workflow and make adjustments as needed.

Create Custom Labels

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Getting familiar with the use of custom labels to organize emails will help students become more efficient with their Gmail use

Browse courses on Email Organization

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Practice creating custom labels in your Gmail account.
Experiment with different ways to organize your emails using labels.
Find articles or tutorials on best practices for using labels in Gmail.

Create a Blog Post on Gmail Tips and Tricks

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Creating a blog post on Gmail tips and tricks will refine your current knowledge of Gmail and allow you to further your understanding through sharing with others

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Identify the tips and tricks you want to share.
Write a blog post that is clear, concise, and engaging.
Promote your blog post on social media or other online channels.

Discuss Gmail Features and Functions

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Exchanging ideas on how to utilize advanced features of Gmail with peers will provide students with various perspectives on the uses available

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Join a study group or online forum for Gmail users.
Participate in discussions about Gmail features and functions.
Share your own tips and tricks for using Gmail.

Develop an Email Workflow Optimization Plan

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Creating a plan for their unique email workflow can help students increase their efficiency and productivity in using Gmail

Browse courses on Workflow Optimization

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Analyze current email workflow for areas of improvement.
Research and explore different techniques to optimize email workflow.
Create a comprehensive plan that includes specific actions to improve workflow.

Career center

Learners who complete Gmail will develop knowledge and skills that may be useful to these careers:

Email Marketing Specialist

Email Marketing Specialists plan, manage, and execute email marketing campaigns to help businesses reach customers and drive sales. By learning how to navigate Gmail effectively and utilize its advanced features, you can gain the skills necessary to excel in this field. The course's coverage of email organization, filtering, and search optimization will give you a strong foundation for managing large volumes of emails in a professional setting.

See salaries and explore the career path for Email Marketing Specialist

Social Media Manager

Social Media Managers create and manage social media content, engage with followers, and monitor metrics to help businesses build their online presence. Familiarity with Gmail's features can be advantageous in this role, as social media managers often need to communicate with multiple stakeholders via email and collaborate on projects through shared labels. The course's focus on productivity and time-saving techniques will also be beneficial for managing a busy social media schedule.

See salaries and explore the career path for Social Media Manager

Customer Service Representative

Customer Service Representatives provide support to customers via email, phone, and chat. Gmail's user-friendly interface and robust search capabilities can make it easier to handle a high volume of customer inquiries promptly and efficiently. The course's emphasis on organizing and filtering emails will also be valuable for prioritizing and responding to customer requests effectively.

See salaries and explore the career path for Customer Service Representative

Project Manager

Project Managers plan, execute, and track projects to ensure their successful completion within predefined constraints. Gmail's collaboration features, such as shared labels and filters, can help Project Managers stay organized and communicate effectively with team members and stakeholders. The course's coverage of managing settings and customizing the inbox can also help Project Managers streamline their workflows and increase productivity.

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Administrative Assistant

Administrative Assistants provide comprehensive support to executives and other professionals in various industries. Gmail's suite of productivity features, including email templates, signatures, and keyboard shortcuts, can help Administrative Assistants manage their tasks efficiently and maintain a professional image in their communications. The course's guidance on using Gmail's advanced features will be particularly beneficial for those seeking to excel in this role.

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Virtual Assistant

Virtual Assistants provide remote administrative, technical, or creative support to clients from various industries. Gmail's ability to integrate with other Google Workspace apps, such as Calendar and Drive, makes it an ideal tool for Virtual Assistants who need to manage multiple tasks and collaborate with clients effectively. The course's coverage of Gmail's integration features will be highly relevant for those seeking to succeed in this role.

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Data Analyst

Data Analysts collect, analyze, and interpret data to help businesses make informed decisions. Gmail's advanced search and filtering capabilities can be valuable for Data Analysts who need to sift through large volumes of data to identify trends and patterns. The course's focus on using Gmail's search operators and creating filters will provide a solid foundation for data analysis tasks.

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Technical Writer

Technical Writers create and maintain documentation for technical products and services. Gmail's collaboration features, such as shared labels and comments, can facilitate teamwork and ensure that technical documentation is accurate and up-to-date. The course's emphasis on customizing the inbox and using keyboard shortcuts will also be beneficial for Technical Writers who need to navigate and manage large volumes of emails efficiently.

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Content Marketer

Content Marketers create and distribute content to attract and engage target audiences. Gmail's integration with Google Analytics and other marketing tools can help Content Marketers track the performance of their campaigns and measure their impact. The course's coverage of Gmail's advanced features, such as filters and labels, will be particularly useful for Content Marketers who need to organize and manage their communications effectively.

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Sales Representative

Sales Representatives generate leads, build relationships with customers, and close deals. Gmail's email tracking and scheduling features can help Sales Representatives stay organized and follow up with clients promptly. The course's guidance on managing contacts and groups will also be beneficial for building and maintaining a strong customer base.

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Product Manager

Product Managers oversee the development and launch of products and services. Gmail's integration with other Google Workspace apps, such as Docs and Sheets, can help Product Managers collaborate with cross-functional teams and gather feedback on product ideas. The course's emphasis on using Gmail's productivity features will be particularly valuable for Product Managers who need to manage their time effectively and prioritize tasks.

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Business Analyst

Business Analysts assess business needs and develop solutions to improve processes and systems. Gmail's advanced search and filtering capabilities can help Business Analysts gather and analyze data to identify areas for improvement. The course's coverage of customizing the inbox and using keyboard shortcuts will also be beneficial for Business Analysts who need to manage large volumes of emails and documents efficiently.

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Accountant

Accountants prepare and maintain financial records, ensuring compliance with regulations and providing financial insights to businesses. Gmail's integration with Google Sheets and other accounting software can streamline data entry and analysis tasks. The course's emphasis on productivity and time-saving techniques will also be beneficial for Accountants who need to manage their workload effectively.

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Financial Analyst

Financial Analysts evaluate and interpret financial data to make investment and business recommendations. Gmail's advanced search and filtering capabilities can help Financial Analysts gather and analyze data from various sources. The course's coverage of customizing the inbox and using keyboard shortcuts will also be beneficial for Financial Analysts who need to manage large volumes of emails and documents efficiently.

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Consultant

Consultants provide expert advice and guidance to businesses on a wide range of topics. Gmail's collaboration features, such as shared labels and comments, can facilitate teamwork and ensure that client deliverables are accurate and up-to-date. The course's emphasis on using Gmail's productivity features will also be beneficial for Consultants who need to manage their time effectively and prioritize tasks.

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