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Master Microsoft Teams Voice - Phone System - Direct Routing

Numan Khan

  • Do you wish to migrate PBX users from on-premises to the cloud?

  • Do you want to keep or need to keep your current on-premises legacy PBX as a hybrid system to use loud UC as well?

  • Does your current legacy PBX offer unique features that are critical to your business?

  • Do some or all of your users need features that the Phone System does not currently provide?

Microsoft's Phone System technology allows Microsoft Teams to use PBX and call control features in the Microsoft 365 cloud.

Read more

  • Do you wish to migrate PBX users from on-premises to the cloud?

  • Do you want to keep or need to keep your current on-premises legacy PBX as a hybrid system to use loud UC as well?

  • Does your current legacy PBX offer unique features that are critical to your business?

  • Do some or all of your users need features that the Phone System does not currently provide?

Microsoft's Phone System technology allows Microsoft Teams to use PBX and call control features in the Microsoft 365 cloud.

The phone system is compatible with MS Teams clients and approved gadgets. You can use Phone System to replace your current PBX system with a set of services that are directly provided by Microsoft 365.

Internal calls within your company are handled only within the Phone System and never across the Public Switched Telephone Network (PSTN), eliminating the need for long-distance charges.

The phone system offers add-on options for connecting to the PSTN in order to place external calls.

You can link a supported, customer-provided Session Border Controller (SBC) to a phone system using Direct Routing.

Using this feature, you can set up on-premises Public Switched Telephone Network (PSTN) connectivity with the Microsoft Teams client.

In this course, students will learn to configure the Microsoft Phone system by following hands-on labs as demonstrated in the course. The course teaches all the advanced features offered by Microsoft Teams Enterprise Voice.

All lab exercises use the Microsoft Azure Cloud platform. Students will be able to configure the phone system direct routing step by step by installing MS Teams-certified SBC and trunking with Asterisk PBX for the demonstration.

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What's inside

Learning objectives

  • Connect your on-premises pbx system to microsoft teams.
  • Use your preferred telecommunications provider with microsoft teams.
  • Make use of voice calling in your contemporary workplace using microsoft teams.
  • Implement regulatory compliance for telephonic data and voice call recording.

Syllabus

Introduction

Course Introduction.

Introduction to Microsoft Teams as a Collaboration Hub.

Instructor Message.
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Microsoft Teams Voice - Phone System & PSTN Connectivity

Introduction to Microsoft Teams and its components.

In this lecture, you will learn about the features offered by Microsoft Teams, - Cloud PBX.

  • In this lecture, you will learn about the Microsoft license requirements for Teams Phones.

In this lecture, you will learn what PSTN connectivity options are available for Microsoft Teams.

In this lecture, you will learn about the SBC prerequisites for Microsoft Direct Routing. 

Section Review & Recap.

Lab Setup - Microsoft Teams Direct Routing.

In this lecture, you will learn about the lab details that we are going to follow in this course.

In this lecture, you will learn to create Office 365 E5 trial license and comprising among O365 E1 & E3

Microsoft O365 Licenses in Europe.

In this lecture, you will learn to perform basic initials setup of O365 domain that we will use for Microsoft Teams Enterprise Voice.

In this lecture, you will learn to add and configure users for Microsoft Teams Enterprise Telephony.

In this lecture, you will learn to set up the lab environment over a Microsoft Azure platform to practice hands-on in this course.

In this lecture, you will learn to perform the installation of MS Teams Certified SBC.

In this lecture, you will learn to configure the SBC - Session Border Controller for Microsoft Teams Direct Routing.

In this lecture, you will learn the steps for configuring SBC in Teams Admin Center TAC.

In this lecture, you will learn to configure Microsoft Teams Admin Center for Direct Routing with Routing & Dialplan policies.

In this lecture, you will experience a calling demonstration between Asterisk PBX & Microsoft Teams via Direct Routing.

Asterisk Configurations files for Lab building for MS Teams Direct Routing.

In this section, you will learn about the MS Teams admin center & various features & controls it offers.

In this lecture, you will learn about the calling policy and its various settings.

In this lecture, you will learn about voicemail policies and how to apply to a Teams user.

Understanding E.164 Format Numbers & Regular Expression.

In this lecture, you will learn to customize the MS Teams Dialplan by adding various RegEX patterns to allow, Emegency, National & Toll-Free Calls.

In this lecture, you will learn to configure the dial plan & voice routing policies to Teams user and perform some numbers translation testings.

In this lecture, you will learn to configure various PBX related features like auto attendant, Queues, Business Opening Hours etc.

In this lecture, you will learn the basic building block of an auto attendant system.

You will learn to acquire a Microsoft Phone Resource License. These licenses are used to build auto attendant & call queues voice applications in Microsoft Teams.

You will learn to create & configure the Resource Accounts in this lecture.

In this lecture, you will learn to create a call queue in Microsoft Teams.

You will learn to create a holiday calendar in Microsoft Teams.

In this lecture, you will learn to put together all the building of Auto Attendant like Call Queues, Holidays Calendar etc.

In this lecture, we will perform complete for Auto Attendant & Call Queues.

In this lecture, you will learn the troubleshooting of outbound calls from Microsoft Teams related to dial plans.

Course Conclusion & Bonus Materials.

Course conclusion & closing.

SBC Commercial License & Asterisk Training Course.

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Uses Microsoft Azure Cloud platform for hands-on labs, providing practical experience in a real-world cloud environment
Teaches configuration of a Session Border Controller (SBC), a critical component for connecting on-premises systems to Microsoft Teams
Covers advanced features offered by Microsoft Teams Enterprise Voice, enabling learners to maximize their use of the platform
Requires an Office 365 E5 trial license, which may necessitate additional setup and configuration steps for some learners
Involves trunking with Asterisk PBX for demonstration, which may require familiarity with Asterisk or a willingness to learn it
Focuses on Microsoft Teams, which is a leading platform in the unified communications space, making the skills highly relevant

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Master Microsoft Teams Voice - Phone System - Direct Routing with these activities:
Review Networking Fundamentals
Refresh your understanding of networking concepts to better grasp the underlying infrastructure of Microsoft Teams Voice.
Browse courses on SIP
Show steps
  • Review the OSI model and key networking protocols.
  • Study VoIP and SIP basics.
  • Familiarize yourself with network security concepts.
Brush up on Regular Expressions
Strengthen your knowledge of regular expressions to effectively customize dial plans in Microsoft Teams.
Browse courses on Regex
Show steps
  • Review basic RegEx syntax and metacharacters.
  • Practice writing RegEx patterns for number validation.
  • Test your RegEx patterns using online tools.
Explore 'Session Border Controllers For Dummies'
Deepen your understanding of Session Border Controllers (SBCs), a critical component in Direct Routing.
View Putting Knowledge to Work on Amazon
Show steps
  • Read the chapters covering SBC fundamentals and features.
  • Focus on sections related to security and interoperability.
  • Take notes on key concepts and terminology.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Read 'Microsoft Teams: A Practical Guide'
Gain a broader understanding of Microsoft Teams and its features to better contextualize the Phone System and Direct Routing.
View Putting Knowledge to Work on Amazon
Show steps
  • Read the chapters related to Teams architecture and deployment.
  • Focus on sections covering voice and telephony features.
  • Take notes on key concepts and configurations.
Follow Microsoft's Direct Routing Configuration Guide
Reinforce your understanding of Direct Routing by following Microsoft's official documentation and tutorials.
Show steps
  • Access the latest Direct Routing documentation on Microsoft Learn.
  • Follow the step-by-step configuration guide.
  • Troubleshoot any issues using Microsoft's troubleshooting resources.
Set up a Test Environment with Direct Routing
Solidify your knowledge by setting up a test environment with Direct Routing using a trial license and a virtualized SBC.
Show steps
  • Create a Microsoft 365 E5 trial tenant.
  • Deploy a virtualized SBC in Azure or another cloud platform.
  • Configure Direct Routing between Teams and the SBC.
  • Test inbound and outbound calling.
Document Your Direct Routing Configuration
Improve retention by documenting your Direct Routing setup, including diagrams, configurations, and troubleshooting steps.
Show steps
  • Create a network diagram of your Direct Routing setup.
  • Document the configuration of your SBC and Teams tenant.
  • Include troubleshooting steps and common issues.

Career center

Learners who complete Master Microsoft Teams Voice - Phone System - Direct Routing will develop knowledge and skills that may be useful to these careers:
Microsoft Teams Administrator
A Microsoft Teams Administrator manages and maintains the Microsoft Teams environment, and this course offers essential hands-on skills for that position. The course teaches how to configure Microsoft's Phone System, a critical component of Teams for enterprises that rely upon voice communications. Configuring direct routing and understanding Public Switched Telephone Network connectivity within Microsoft Teams is a major responsibility of a Microsoft Teams Administrator. The course's detailed focus on the Microsoft Teams Admin Center will help any administrator. A candidate for this role would greatly benefit from the course's practical exercises, which cover everything from setting up the environment in Microsoft Azure to configuring dial plans and voice routing policies.
See salaries and explore the career path for Microsoft Teams Administrator
Voice Engineer
A Voice Engineer specializes in designing and maintaining voice communication systems, and this course is directly relevant to that role. The course teaches critical skills for configuring the Microsoft Teams Phone System, including Direct Routing and connecting to the Public Switched Telephone Network. A Voice Engineer needs to be proficient in setting up and troubleshooting voice communication issues, both on-premises and in the cloud, and this course helps build experience in that regard through its hands-on labs. The course also emphasizes regulatory compliance for data and voice recording which is a must for many organizations. A candidate will learn how to configure session border controllers, and work with telephony features within MS Teams.
See salaries and explore the career path for Voice Engineer
Unified Communications Engineer
A Unified Communications Engineer designs, implements, and maintains communication systems, and this course directly addresses key aspects of that role. This professional integrates various platforms, such as Microsoft Teams, with existing phone systems. The course's focus on connecting on-premises PBX systems to Microsoft Teams through Direct Routing provides a concrete skill set for a Unified Communications Engineer to build upon. Understanding how to configure Microsoft's Phone System, as taught in the course, is essential for modern UC infrastructure. The course's hands-on labs using Microsoft Azure are very relevant given that many organizations rely on hybrid or cloud-based deployments. An engineer will also find the material on how to configure Session Border Controllers useful for setting up and troubleshooting.
See salaries and explore the career path for Unified Communications Engineer
Telecom Systems Analyst
A Telecom Systems Analyst evaluates, manages, and optimizes telecommunications systems, and this course offers fundamental knowledge in this area. This professional needs to understand how various components integrate, especially when moving to cloud-based solutions such as Microsoft Teams Phone System. The course's hands-on approach to configuring the phone system, connecting on-premises PBX systems, and making use of Direct Routing directly relates to a Telecom System Analyst's day-to-day work. The course's focus on Microsoft Teams voice features also helps develop an understanding of modern communications architecture. Someone in this role will find the lab exercises invaluable for building practical, hands-on expertise.
See salaries and explore the career path for Telecom Systems Analyst
Systems Integrator
A Systems Integrator combines various IT systems together, and this course will help the candidate understand the specifics of integrating voice communications systems, specifically Microsoft Teams. A key part of this role is ensuring different systems work seamlessly, and the course teaches how to integrate legacy PBX systems with Microsoft Teams. The course focuses on connecting on-premises systems with cloud services, and this is a key area of concern for a systems integrator. Understanding the technical details of Direct Routing and setting up a Session Border Controller is also important for someone in this role. The course's hands-on experience is valuable for a systems integrator, as this professional needs to have experience in practical deployment.
See salaries and explore the career path for Systems Integrator
Network Engineer
A Network Engineer designs, implements, and manages computer networks, and this course helps build a niche expertise in voice networks. A network engineer will need to understand how voice traffic moves across a network, and the course teaches the configuration of Microsoft Teams with on-premises systems, which relies on network infrastructure. The course focuses on connecting to the Public Switched Telephone Network, which is relevant knowledge for a network engineer. The emphasis on hands-on labs and practical configurations helps in understanding how to design a robust network. The course material on Session Border Controllers also helps a network engineer understand the particular kind of traffic that this course is concerned with.
See salaries and explore the career path for Network Engineer
Solutions Engineer
A Solutions Engineer provides technical expertise during the sales process of a company, and this course teaches them a practical approach to Microsoft Teams phone systems. The course's focused material on Microsoft Teams Phone System, combined with hands-on labs, provides a Solutions Engineer with the ability to demonstrate and explain the technical aspects of Microsoft Teams voice. A Solutions Engineer will need to show customers how to migrate from on-premises solutions to the cloud and this course's material on integrating legacy PBX systems with Microsoft Teams helps a candidate in that respect. The hands-on configuration of features like Direct Routing and working with Session Border Controllers allows a Solutions Engineer to understand the practical side of the technology.
See salaries and explore the career path for Solutions Engineer
Telecom Analyst
A Telecom Analyst conducts analysis of communications systems, and this course provides the technical knowledge to perform that role with a focus on Microsoft Teams. A Telecom Analyst works with the business to determine the best way to implement communications technology, and the course teaches how to set up the Microsoft Teams Phone System and integrate it with on-premises systems. A Telecom Analyst will need a strong grasp of the technology involved, and the course's hands-on approach will provide valuable intuition and practical knowledge. The course's emphasis on direct routing, session border controllers, and dialing policies will help hone the skills of a telecom analyst in a company seeking to modernize its telephony systems.
See salaries and explore the career path for Telecom Analyst
IT Support Specialist
An IT Support Specialist provides technical assistance to users, and this course helps them understand Microsoft Teams voice systems. This professional often needs to troubleshoot and resolve issues related to communication technologies. The course's focus on Microsoft Teams Phone System, including Direct Routing, means that this course teaches skills that are directly applicable to the work of an IT Support Specialist. The hands-on labs, which teach a user how to install an Session Border Controller, can be useful for identifying and resolving common issues. The material on the Microsoft Teams Admin Center will also give an IT professional a deep understanding of this environment. The course also helps the candidate understand the full user journey, which is a key element of IT support.
See salaries and explore the career path for IT Support Specialist
Cloud Solutions Architect
A Cloud Solutions Architect designs and implements cloud-based solutions, and this course provides very specific experience with the Microsoft Teams cloud platform. The course explores how to integrate on-premises systems with cloud services, a fundamental function of a cloud architect. A Cloud Solutions Architect will need to be proficient in the configuration of cloud-based voice systems, and the course's focus on Microsoft Teams Direct Routing provides a deep understanding of this. The hands-on labs in Microsoft Azure, a significant cloud ecosystem, makes this course particularly relevant. A cloud architect should also ideally be familiar with the Microsoft Teams Admin Center; the course offers guidance on this. The practical approach and hands-on configuration exercises will help develop practical knowledge.
See salaries and explore the career path for Cloud Solutions Architect
Network Administrator
A Network Administrator manages and maintains an organization’s computer network infrastructure, and this course will help the candidate understand the voice-related aspect of enterprise networking. The course teaches how Microsoft Teams connects to the Public Switched Telephone Network, and the course's focus on Direct Routing will help a Network Administrator understand how to prioritize and manage voice traffic across a network. The practical labs on configuring a Session Border Controller, and the details of a Microsoft Teams phone system, help a network administrator expand their technical skills within a particular area of networking. The course will help build a foundational knowledge base of voice technologies over IP.
See salaries and explore the career path for Network Administrator
Technical Consultant
A Technical Consultant provides expert advice on technology solutions, and this course provides specific knowledge about Microsoft Teams for voice communications. A Technical Consultant uses their expertise to provide solutions to a client's business needs, and this course provides the technical details behind the Teams Phone System. The course also explains Direct Routing, and other aspects of modern telecommunications. The hands-on labs in this course will help a technical consultant develop real practical understanding of what is involved with an enterprise voice implementation. This course will provide a solid base of knowledge for future engagements from a consultant.
See salaries and explore the career path for Technical Consultant
Telecommunications Technician
A Telecommunications Technician installs, maintains, and repairs telecommunications equipment, and this course helps the candidate understand a new and important technology. The focus of the course on the Microsoft Teams Phone System, especially connecting to the Public Switched Telephone Network, and setting up Direct Routing, makes it relevant for this role. While a Telecommunications Technician might not typically work with Microsoft Teams, they must stay up-to-date on new technologies. The hands-on approach to setting up Session Border Controllers and configuring the Microsoft Teams system can help them develop practical experience and skills that is relevant to the future of telephony. A candidate for this role might be asked to assist in setting up and maintaining such a system. The course will provide the base knowledge to tackle these challenges.
See salaries and explore the career path for Telecommunications Technician
IT Project Manager
An IT Project Manager plans, executes, and closes technology projects, and this course will provide a good foundational knowledge on the configuration of Teams Voice. An IT Project Manager, while not working directly with the technology, needs a working understanding of the core skills taught in this course. The course's focus on migrating from legacy PBX systems to Microsoft Teams, and its teaching of relevant aspects of Microsoft Teams configuration, will help a project manager in their duties. The practical, hands-on setting of the course also provides great intuition for understanding the complexity behind these deployments. A project manager may be overseeing the implementation of a system like this.
See salaries and explore the career path for IT Project Manager
Customer Support Engineer
A Customer Support Engineer provides technical support and assistance to clients, and this course will help the candidate understand the specific technology behind Microsoft Teams telephony. A Customer Support Engineer will often have to troubleshoot and resolve complex issues with the systems they support; the deep technical instruction on Microsoft Teams will help with this. The course's focus on the practical deployment of the system through labs will help a support engineer understand the full user journey of this system. A Customer Support Engineer must understand the product inside and out. This course provides much of that information.
See salaries and explore the career path for Customer Support Engineer

Reading list

We've selected one books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Master Microsoft Teams Voice - Phone System - Direct Routing.
Cover image
Putting Knowledge to Work
Save
Provides a comprehensive overview of Microsoft Teams, including its voice capabilities. It covers topics such as Teams architecture, deployment, and management. It useful reference for understanding the broader context of Teams Voice within the Microsoft ecosystem. This book is more valuable as additional reading than as a current reference.
Putting Knowledge to Work
Paperback
Check
Putting Knowledge to Work
Kindle Edition
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Effort
4 total hours
Via
Udemy
Instructor
Numan Khan
Language
English
Good to know
Uses Microsoft Azure Cloud platform for hands-on labs, providing practical experience in a real-world cloud environment
Teaches configuration of a Session Border Controller (SBC), a critical component for connecting on-premises systems to Microsoft Teams
Covers advanced features offered by Microsoft Teams Enterprise Voice, enabling learners to maximize their use of the platform
Requires an Office 365 E5 trial license, which may necessitate additional setup and configuration steps for some learners
Involves trunking with Asterisk PBX for demonstration, which may require familiarity with Asterisk or a willingness to learn it
Focuses on Microsoft Teams, which is a leading platform in the unified communications space, making the skills highly relevant
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