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Working with Upset Customers

This course is part of a Learning Path (series of courses) called Become a Customer Service Specialist.

More than any other topic, frontline employees ask for advice on how to serve angry and upset customers. This course will reveal proven techniques for effectively neutralizing negative situations. Customer service expert Jeff Toister also shares specific actions employees can take before

LinkedIn Learning

Rating Not enough ratings
Length 55m
Starts On Demand (None)
Cost $29
From LinkedIn Learning
Instructor Jeff Toister
Free Limited Content
Language English
Subjects Personal Development Business
Tags Communication Business Business Skills Management

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Careers

An overview of related careers and their average salaries in the US. Bars indicate income percentile (33rd - 99th).

Frontline server and Cashier $23k

Frontline Specialist $36k

Frontline Service Advisor $38k

Frontline Sales $56k

Frontline Sales Manager $61k

Frontline Performance Leader Expert $63k

Frontline Support Engineer $64k

Frontline Leader $74k

Frontline Performance Leader Consultant $76k

Frontline Performance Leader $98k

Regional Frontline Performance Leader $107k

Senior Frontline Performance Leader $108k

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LinkedIn Learning

Rating Not enough ratings
Length 55m
Starts On Demand (None)
Cost $29
From LinkedIn Learning
Instructor Jeff Toister
Free Limited Content
Language English
Subjects Personal Development Business
Tags Communication Business Business Skills Management