Working with Upset Customers
Become a Customer Service Specialist,
More than any other topic, frontline employees ask for advice on how to serve angry and upset customers. This course reveals proven techniques for effectively neutralizing negative situations. Customer service expert Jeff Toister also shares specific actions employees can take before
Contents:
- Tackling One of the Hardest Parts of Customer Service
- 1. Serving Angry Customers
- 2. Learning from Angry Customers
- 3. Preventing Customer Anger
- Conclusion
Get a Reminder
| Rating | Not enough ratings |
|---|---|
| Length | 53m |
| Starts | On Demand (Start anytime) |
| Cost | $29/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructor | Jeff Toister |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | Personal Development Business |
| Tags | Communication Business Business Skills Management Customer Service Customer Communication |
Get a Reminder
Similar Courses
Careers
An overview of related careers and their average salaries in the US. Bars indicate income percentile.
Frontline Sales Representative $49k
Grievance and Appeals Frontline Leader $54k
Frontline Mortgage Underwriter $62k
Salesforce.com Frontline Analyst $62k
Salesforce.com Frontline Analyst $62k
Frontline Support Technician $65k
Frontline Analyst $74k
P&C Insurance Frontline Underwriter-Service Manager $83k
Import Specialist, Backline Agent, Frontline Agent $83k
Senior IT Frontline Analyst $84k
Humana Clinical Pharmacy Review Frontline Leader $95k
Write a review
Your opinion matters. Tell us what you think.
Please login to leave a review
| Rating | Not enough ratings |
|---|---|
| Length | 53m |
| Starts | On Demand (Start anytime) |
| Cost | $29/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructor | Jeff Toister |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | Personal Development Business |
| Tags | Communication Business Business Skills Management Customer Service Customer Communication |
Similar Courses
Sorted by relevance
Like this course?
Here's what to do next:
- Save this course for later
- Get more details from the course provider
- Enroll in this course
