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Working with Upset Customers

This course is a part of Become a Customer Service Specialist, a 10-course Learning Path series from LinkedIn Learning.

More than any other topic, frontline employees ask for advice on how to serve angry and upset customers. This course will reveal proven techniques for effectively neutralizing negative situations. Customer service expert Jeff Toister also shares specific actions employees can take before

Contents:

  • Introduction
  • 1. Serving Angry Customers
  • 2. Learning from Angry Customers
  • 3. Preventing Customer Anger
  • Conclusion
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LinkedIn Learning

Rating Not enough ratings
Length 55m
Starts On Demand (Start anytime)
Cost $29/month (Access to entire library- free trial available)
From LinkedIn Learning
Instructor Jeff Toister
Download Videos Only via the LinkedIn Learning mobile app
Language English
Subjects Personal Development Business
Tags Communication Business Business Skills Management Customer Service Customer Communication

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LinkedIn Learning

Rating Not enough ratings
Length 55m
Starts On Demand (Start anytime)
Cost $29/month (Access to entire library- free trial available)
From LinkedIn Learning
Instructor Jeff Toister
Download Videos Only via the LinkedIn Learning mobile app
Language English
Subjects Personal Development Business
Tags Communication Business Business Skills Management Customer Service Customer Communication

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