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Working with Upset Customers

This course is a part of Become a Customer Service Specialist, a 10-course Learning Path series from LinkedIn Learning.

More than any other topic, frontline employees ask for advice on how to serve angry and upset customers. This course will reveal proven techniques for effectively neutralizing negative situations. Customer service expert Jeff Toister also shares specific actions employees can take before
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    LinkedIn Learning

    Rating Not enough ratings
    Length 55m
    Starts On Demand (Start anytime)
    Cost $29/month (Access to entire library- free trial available)
    From LinkedIn Learning
    Instructor Jeff Toister
    Download Videos Only via the LinkedIn Learning mobile app
    Language English
    Subjects Personal Development Business
    Tags Communication Business Business Skills Management

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    LinkedIn Learning

    Rating Not enough ratings
    Length 55m
    Starts On Demand (Start anytime)
    Cost $29/month (Access to entire library- free trial available)
    From LinkedIn Learning
    Instructor Jeff Toister
    Download Videos Only via the LinkedIn Learning mobile app
    Language English
    Subjects Personal Development Business
    Tags Communication Business Business Skills Management

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