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As a cloud consultant, you might be working with companies of various sizes. Based on a company’s unique business needs, you might be responsible for evaluating their existing business solutions and offering more efficient cloud resources. In this course, you'll understand the types of services available and their capabilities and know how to appropriately map the right solution for each unique use case. You'll gain familiarity with the AWS cloud infrastructure, support methods, and mitigation techniques. The course begins with a review of AWS infrastructure, including a review of the foundational compute, networking, storage and database services. You'll then get introduced to the troubleshooting mindset and learn about the tools available and the importance of making a plan. You'll then get the details on troubleshooting with AWS services (Amazon EC2, Amazon Lambda, Amazon VPC) before closing the course with preventative controls and scenarios when using Amazon S3, Amazon RDS, AWS IAM, and AWS Organizations. By completion of this course, you'll be well-versed in listening to a customer's cloud technology concerns and how to best position the most efficient and cost-effective solution.
Register for this course and see more details by visiting:
OpenCourser.com/course/jokqzh/providing
What's inside
Learning objective
Understand basics of troubleshooting in a cloud environmentidentify resources and routes to assist with understanding and troubleshootingdiscover common issues and solutions with regards to various aws foundational servicesdescribe steps helpful towards seeking resolution through aws support channelsobtain resources and direction to assist with future use cases
Understand basics of troubleshooting in a cloud environmentidentify resources and routes to assist with understanding and troubleshootingdiscover common issues and solutions with regards to various aws foundational servicesdescribe steps helpful towards seeking resolution through aws support channelsobtain resources and direction to assist with future use cases
Syllabus
Traffic lights
Traffic lights
Read about what's good
what should give you pause and
possible dealbreakers
Provides familiarity with AWS cloud infrastructure, support methods, and mitigation techniques, which are essential for cloud consultants
Teaches troubleshooting techniques for Amazon EC2, Lambda, and VPC, which are core AWS services
Explores preventative controls and customer scenarios for Amazon S3, RDS, IAM, and AWS Organizations, which are critical for maintaining secure and reliable cloud environments
Presented by Amazon Web Services, a leading provider of cloud computing services and solutions
Includes hands-on labs and practice exercises, which allow learners to apply their knowledge in practical scenarios
Requires familiarity with AWS infrastructure, which may necessitate prior coursework for those new to AWS
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Reviews summary
Troubleshooting and support for aws
According to learners, this course offers a largely positive introduction to providing technical support for AWS workloads. Students particularly value the practical focus on troubleshooting common issues across core services like EC2, VPC, S3, and IAM. Many find the included demos and hands-on labs to be especially useful for practical understanding. While some experienced users felt the content was a bit basic, a significant portion of reviewers appreciated the clear explanations and structured approach, making it a solid starting point for those new to AWS support roles. The course structure and content are generally well-received, providing a good overview of support methods and preventative controls.
A solid introduction for new learners.
"This is a fantastic starting point if you're new to AWS technical support."
"Content is presented clearly and is accessible for beginners."
"As someone new to the cloud, this course provided a great foundation."
"Might be a bit basic if you already have significant AWS support experience."
Addresses support for key AWS services.
"Provides good coverage of troubleshooting for EC2, Lambda, and VPC."
"Useful sections on preventative measures for S3, RDS, IAM, and Organizations."
"Got a better understanding of support concerns for core AWS services."
"The course structure around specific service issues is logical and helpful."
Provides valuable hands-on practice.
"The demos were clear and easy to follow, illustrating the concepts well."
"The labs were key to reinforcing the material; very beneficial."
"Getting hands-on with debugging EC2 instances in the lab was great."
"Practical exercises made a big difference in understanding the techniques."
Emphasizes real-world support scenarios.
"The course really helped me understand the troubleshooting mindset and practical approaches."
"I appreciated the focus on common customer scenarios and how to address them."
"Covered relevant issues I encounter in my daily work supporting AWS."
"Learning about troubleshooting specific services like EC2 and VPC was very practical."
Some reports of minor technical glitches.
"Encountered a couple of minor issues with the lab environment setup."
"A few points seemed slightly outdated compared to the current AWS console."
"Wish the labs were a bit more robust for different scenarios."
"The core content is good, but double-checking steps in the current AWS environment is advised."
Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Providing Technical Support for AWS Workloads with these
activities:
Review AWS Foundational Services
Show steps
Reinforce your understanding of core AWS services to better diagnose and resolve issues.
Browse courses on
Amazon EC2
Show steps
-
Review the documentation for EC2, S3, RDS, VPC, Lambda, IAM, and Organizations.
-
Complete practice labs for each service.
-
Identify common use cases and potential failure points.
Read 'AWS Certified Solutions Architect Study Guide'
Show steps
Gain a deeper understanding of AWS architecture and best practices to improve troubleshooting skills.
View
AWS Certified Solutions Architect Study Guide...
on Amazon
Show steps
-
Read the chapters related to compute, storage, networking, and security.
-
Take practice quizzes to test your knowledge.
-
Focus on the sections covering common architectural patterns.
Follow AWS Troubleshooting Tutorials
Show steps
Learn practical troubleshooting techniques by following step-by-step tutorials.
Show steps
-
Search for AWS troubleshooting tutorials on the AWS website and YouTube.
-
Follow tutorials related to EC2, Lambda, VPC, S3, RDS, IAM, and Organizations.
-
Document the steps taken and the results obtained.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Participate in Peer Troubleshooting Sessions
Show steps
Collaborate with peers to troubleshoot common AWS issues and learn from each other's experiences.
Show steps
-
Form a study group with other students.
-
Present common AWS issues and work together to find solutions.
-
Share your troubleshooting techniques and best practices.
Build a Fault-Tolerant Web Application
Show steps
Apply your knowledge to build a resilient web application and practice troubleshooting common issues.
Show steps
-
Design a web application architecture using EC2, S3, RDS, and Lambda.
-
Implement fault tolerance and high availability features.
-
Simulate failures and practice troubleshooting the application.
-
Document the troubleshooting steps and solutions.
Create a Troubleshooting Guide
Show steps
Solidify your understanding by creating a comprehensive troubleshooting guide for common AWS issues.
Show steps
-
Identify common AWS issues and their solutions.
-
Document the troubleshooting steps and commands.
-
Organize the guide by AWS service and issue type.
-
Share the guide with other students and solicit feedback.
Contribute to AWS Documentation
Show steps
Improve AWS documentation by identifying and fixing errors or adding missing information.
Show steps
-
Identify areas in the AWS documentation that need improvement.
-
Submit pull requests with corrections or additions.
-
Participate in discussions with other contributors.
Review AWS Foundational Services
Show steps
Reinforce your understanding of core AWS services to better diagnose and resolve issues.
Browse courses on
Amazon EC2
Show steps
Show steps
Show steps
- Review the documentation for EC2, S3, RDS, VPC, Lambda, IAM, and Organizations.
- Complete practice labs for each service.
- Identify common use cases and potential failure points.
Read 'AWS Certified Solutions Architect Study Guide'
Show steps
Gain a deeper understanding of AWS architecture and best practices to improve troubleshooting skills.
View
AWS Certified Solutions Architect Study Guide...
on Amazon
Show steps
Show steps
Show steps
- Read the chapters related to compute, storage, networking, and security.
- Take practice quizzes to test your knowledge.
- Focus on the sections covering common architectural patterns.
Follow AWS Troubleshooting Tutorials
Show steps
Learn practical troubleshooting techniques by following step-by-step tutorials.
Show steps
Show steps
Show steps
- Search for AWS troubleshooting tutorials on the AWS website and YouTube.
- Follow tutorials related to EC2, Lambda, VPC, S3, RDS, IAM, and Organizations.
- Document the steps taken and the results obtained.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Participate in Peer Troubleshooting Sessions
Show steps
Collaborate with peers to troubleshoot common AWS issues and learn from each other's experiences.
Show steps
Show steps
Show steps
- Form a study group with other students.
- Present common AWS issues and work together to find solutions.
- Share your troubleshooting techniques and best practices.
Build a Fault-Tolerant Web Application
Show steps
Apply your knowledge to build a resilient web application and practice troubleshooting common issues.
Show steps
Show steps
Show steps
- Design a web application architecture using EC2, S3, RDS, and Lambda.
- Implement fault tolerance and high availability features.
- Simulate failures and practice troubleshooting the application.
- Document the troubleshooting steps and solutions.
Create a Troubleshooting Guide
Show steps
Solidify your understanding by creating a comprehensive troubleshooting guide for common AWS issues.
Show steps
Show steps
Show steps
- Identify common AWS issues and their solutions.
- Document the troubleshooting steps and commands.
- Organize the guide by AWS service and issue type.
- Share the guide with other students and solicit feedback.
Contribute to AWS Documentation
Show steps
Improve AWS documentation by identifying and fixing errors or adding missing information.
Show steps
Show steps
Show steps
- Identify areas in the AWS documentation that need improvement.
- Submit pull requests with corrections or additions.
- Participate in discussions with other contributors.
Career center
Learners who complete Providing Technical Support for AWS Workloads will develop knowledge and skills
that may be useful to these careers:
Cloud Consultant
Cloud Consultant
A Cloud Consultant evaluates a company's existing technology and recommends efficient cloud solutions. This course is directly relevant to the work performed by a Cloud Consultant by teaching how to map the correct AWS solution to a specific business case. The course covers AWS infrastructure, support methods, and problem mitigation techniques, knowledge essential for a Cloud Consultant who is expected to be able to assess client concerns and propose suitable cloud strategies. This course will be useful because it helps build familiarity with services such as Amazon EC2, Amazon Lambda, and Amazon VPC, and also provides important information about preventative controls related to Amazon S3, Amazon RDS, AWS IAM, and AWS Organizations.
Cloud Support Engineer
Cloud Support Engineer
A Cloud Support Engineer helps customers resolve technical issues with cloud services. This course fits well with this role, as it provides a strong foundation in AWS infrastructure, support methods, and troubleshooting techniques. The course teaches how to diagnose and resolve issues related to foundational compute, networking, storage, and database services, all of which are essential responsibilities for a Cloud Support Engineer. Furthermore, the course explores troubleshooting common issues with Amazon EC2, Amazon Lambda, and Amazon VPC. This course is especially helpful because it provides insight into how to mitigate problems related to Amazon S3, Amazon RDS, AWS IAM, and AWS Organizations.
Technical Account Manager
Technical Account Manager
A Technical Account Manager serves as a technical point of contact for clients, assisting them with their cloud technology needs. This course is a great fit for this role because it emphasizes understanding customer needs, offering the most efficient and cost-effective cloud solutions, and resolving technical challenges. The course provides training in troubleshooting common issues with services such as Amazon EC2, Amazon Lambda, and Amazon VPC. With its focus on AWS infrastructure, mitigation techniques, and problem solving, this course offers crucial knowledge for a Technical Account Manager.
Solutions Architect
Solutions Architect
A Solutions Architect designs and implements cloud-based solutions for organizations. This course aids in the development of the troubleshooting mindset which is vital for a Solutions Architect's job. The course provides detailed information about AWS infrastructure, foundational compute, networking, storage, and database services. It will improve a solutions architect's ability to devise effective solutions. Because a Solutions Architect needs to understand the types of services available, their capabilities and how they fit together, and how to resolve problems when they arise, this course, which focuses on infrastructure and problem solving, would be beneficial.
System Administrator
System Administrator
A System Administrator manages and maintains an organization's computer systems, including cloud infrastructure. This course helps a System Administrator in understanding the types of cloud services available, their capabilities, and how to resolve common issues. This course, with its core focus on AWS infrastructure, and preventative controls related to Amazon S3, Amazon RDS, AWS IAM, and AWS Organizations, helps build a strong foundation for a System Administrator. In particular, the course's instruction on troubleshooting with AWS services such as Amazon EC2, Amazon Lambda, and Amazon VPC would be useful on the job.
Cloud Operations Engineer
Cloud Operations Engineer
A Cloud Operations Engineer is responsible for the day-to-day operations of a company's cloud infrastructure. This course is relevant to this job because it provides a thorough understanding of AWS services and support methods as well as techniques for troubleshooting. Knowledge about AWS foundational services, such as compute, networking, storage, and databases as well as the specific training on Amazon EC2, Amazon Lambda, and Amazon VPC that are provided in the course can prove highly useful for a Cloud Operations Engineer. The course's coverage of preventative controls and scenarios using Amazon S3, Amazon RDS, AWS IAM, and AWS Organizations also adds further value.
DevOps Engineer
DevOps Engineer
A DevOps Engineer works to streamline software development and deployment using cloud technologies. This course helps a DevOps Engineer to understand AWS infrastructure, support methods, and mitigation strategies, as it focuses on using the cloud and problem resolution. Since the role involves managing cloud resources, troubleshooting common issues with Amazon EC2, Amazon Lambda, and Amazon VPC, as taught in this course, is a key skill. Furthermore, this course includes preventative measures that a DevOps Engineer can use to prevent problems, especially those concerning Amazon S3, Amazon RDS, AWS IAM, and AWS Organizations.
Technical Support Specialist
Technical Support Specialist
A Technical Support Specialist provides technical assistance to customers, often focusing on specific products or services. This role is useful for those who take this course. The content of the course directly addresses the problem-solving skills required in a technical support role. The course teaches troubleshooting in a cloud environment; it helps provide support to customers when they have cloud-related tech concerns. This course is especially relevant because it covers AWS services, support methods, and mitigation techniques.
Network Engineer
Network Engineer
A Network Engineer is responsible for designing, implementing, and maintaining an organization’s network infrastructure, including cloud networks. This course may be useful for a Network Engineer, especially as it pertains to the AWS cloud environment. The training provided in this course on AWS infrastructure, support, and mitigation methods is valuable for a Network Engineer working with cloud networks. The course offers some specific information about Amazon VPC. It is useful because it provides insight into connectivity issues, which is relevant to the Network Engineer's responsibilities.
Database Administrator
Database Administrator
A Database Administrator is responsible for the performance, security, and integrity of an organization's database systems, including cloud-based databases. This course may be helpful for a Database Administrator who works with AWS cloud services. The course covers foundational database services and provides troubleshooting techniques. A Database Administrator looking to learn more about AWS can use the course to understand AWS infrastructure. The course provides useful training about Amazon RDS.
IT Specialist
IT Specialist
An IT Specialist provides a variety of information technology services, often including cloud support. This course may be useful to anyone wishing to work as an IT Specialist because it introduces AWS infrastructure, support methods, and mitigation strategies. Because the course teaches troubleshooting skills applicable to AWS services such as Amazon EC2, Amazon Lambda, and Amazon VPC, it could be useful in certain IT roles. Additionally, the preventative controls and scenarios given in the course involving Amazon S3, Amazon RDS, AWS IAM, and AWS Organizations can inform best practices.
System Analyst
System Analyst
A System Analyst studies and designs computer systems and solutions, often with cloud elements. This course may be helpful to a System Analyst by improving their comprehension of AWS infrastructure, support, and problem solving techniques. The course covers foundational AWS services, and teaches support methods and mitigation strategies. A System Analyst will benefit from the course's introduction to common AWS services, such as Amazon EC2, Amazon Lambda, and Amazon VPC, as well as preventative controls for Amazon S3, Amazon RDS, AWS IAM, and AWS Organizations.
Software Developer
Software Developer
A Software Developer designs, develops, and tests software applications, which may include cloud-based solutions. This course may be useful to a Software Developer, particularly for those who work with cloud-based applications. The course provides training in the use of AWS services, which will prove helpful to a developer. Furthermore, a Software Developer will find the preventative control strategies related to Amazon S3, Amazon RDS, AWS IAM, and AWS Organizations to be helpful, especially when it comes to troubleshooting.
Project Manager
Project Manager
A Project Manager plans, executes, and manages projects, which may include cloud-based initiatives. This course may be useful for a Project Manager to familiarize themselves with the technical considerations of cloud projects. While not directly related to project management, the information regarding AWS infrastructure, support methods and mitigation techniques provides a better understanding of the challenges and resources needed for a cloud project. Exposure to the course's teachings about services such as Amazon EC2, Amazon Lambda, Amazon VPC, Amazon S3, Amazon RDS, AWS IAM, and AWS Organizations provides the Project Manager with some relevant cloud information.
Data Analyst
Data Analyst
A Data Analyst interprets data and provides insights to help organizations make better decisions. This course may be useful for a Data Analyst who works with cloud-based data storage and processing. While the course does not directly address data analysis, it provides an introduction to AWS infrastructure and services, particularly Amazon S3, Amazon RDS, and databases. Specifically, this course will help a Data Analyst learn more about the systems that store and manage data.
For more career information including salaries, visit:
OpenCourser.com/course/jokqzh/providing
Reading list
We've selected one books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Providing Technical Support for AWS Workloads.
Provides a comprehensive overview of AWS services and best practices. It is particularly useful for understanding the architecture and design principles behind AWS solutions. While geared towards the Solutions Architect certification, it offers valuable context for troubleshooting and supporting AWS workloads. It serves as a good reference for understanding how different services interact and how to design resilient systems.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/jokqzh/providing
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