إدارة الأزمات | Crisis Management from Coursera

تناقش هذه الدورة موضوع إدارة الأزمات (Crisis Management)، لا شك أننا جميعاً نريد حياة هادئة دون أزمات لكن بطبيعة الحال يمكن للأزمات أن تحدث في أي وقت، لذا ينبغي أن نكون مستعدين للتوصل إلى حلول سريعة لما يعترضنا.

يمكن تعريف إدارة الأزمات (Crisis Management) أنها عملية ممنهجة للتغلب على اﻷزمات، والتحكم بضغوطها والاستفادة من إيجابياتها وتحقيق أقصى المكاسب منها في أقصر وقت والحد من الخسائر على قدر الإمكان، سندرس هذا النوع من الإدارة وللتوضيح سنسلط الضوء على أمثلة من قصص واقعية.

هذه الدورة هي دورة تمهيدية؛ فهي تلقي الضوء على أساسيات الموضوع بشكل عام بهدف التعريف به وبمحاوره الأساسية التي يجب الإلمام بها.

إذا كنت من المهتمين بإتقان إدارة الأزمات، أو كان مجال عملك يتطلب امتلاك تلك المهارة وتوظيفها في سياق عملك، فهذه الدورة ستكون مثالية لإغناء خبرتك وتطوير مهاراتك في فهم وتوظيف إدارة الأزمات بشكل فعال ومؤثر ينعكس بنتائج ملموسة على أعمالك.

حيث ستزودك هذه الدورة باطلاع واسع ودقيق على مجموعة من المحاور المتعلقة بهذا الموضوع، مثل: الإجراءات الوقائية الواجب اتخاذها لإدارة الأزمات بفاعلية، مبادئ إدارة الأزمات، أهم الأسباب التي تؤدي إلى فشل إدارة الأزمات، توضيح أنواع الأزمات.

What's inside

Syllabus

إدارة الأزمات (Crisis Management)

ستزودك هذه الدورة باطلاع واسع ودقيق على مجموعة من المحاور المتعلقة بهذا الموضوع، مثل: الإجراءات الوقائية الواجب اتخاذها لإدارة الأزمات بفاعلية، مبادئ إدارة الأزمات، أهم الأسباب التي تؤدي إلى فشل إدارة الأزمات، توضيح أنواع الأزمات.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Ideal if you require this skillset for your work

Focuses on essential concepts

Taught by Alfaisal.KLD, specialists in this domain

Builds a strong basis for new learners

Appropriate for those aiming to master this skillset

Requires background knowledge of the subject

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in إدارة الأزمات | Crisis Management with these activities:

Review management principles

Show steps

By reviewing management principles before taking the course, you'll be better prepared to understand and apply the concepts discussed in the course.

Browse courses on Management Principles

Show steps

Revise management theories and models, such as scientific management, classical management theory and human relations management.
Review concepts like planning, organizing, leading, and controlling.
Go through case studies and examples of management principles in practice.

Organize or participate in study groups for active learning

Show steps

Engage with fellow students in regular study sessions to discuss course material, solve problems, and reinforce your understanding through collaborative learning.

Browse courses on Collaborative Learning

Show steps

Organize or join a study group
Meet regularly to discuss specific topics or assignments

Compile a resource library on crisis management

Show steps

Gather and organize relevant materials, such as articles, case studies, and best practices, to supplement your understanding of the course content.

Browse courses on Knowledge Base

Show steps

Identify and collect resources from credible sources
Categorize and organize the resources logically

Four other activities

Expand to see all activities and additional details

Show all seven activities

Participate in mock crisis drills

Show steps

Participating in mock crisis drills will give you hands-on experience in applying crisis management techniques, improving your ability to respond effectively in real-world situations.

Browse courses on Crisis Management

Show steps

Join a crisis simulation exercise or workshop.
Follow the instructions and participate actively in the simulation.
Analyze the outcomes and identify areas for improvement.

Participate in mock crisis scenarios

Show steps

Engage in immersive crisis scenarios to apply your knowledge and develop critical thinking and decision-making skills.

Browse courses on Scenario-Based Learning

Show steps

Join a mock crisis simulation session
Assume a specific role and respond to unfolding events
Analyze the outcome, identify areas for improvement

Develop a crisis management plan

Show steps

Creating a crisis management plan will force you to think through the different types of crises that could occur and develop strategies to respond to them, enhancing your understanding and preparation for real-world situations.

Show steps

Identify potential risks and threats that could lead to a crisis.
Develop response strategies for each type of crisis.
Establish a communication plan to inform stakeholders during a crisis.
Test and update the plan regularly.

Contribute to open-source projects on crisis management tools and techniques

Show steps

Engage with the wider crisis management community by contributing to open-source projects, sharing knowledge, and collaborating with others to advance the field.

Browse courses on Community Involvement

Show steps

Identify open-source projects related to crisis management
Review code, identify areas for contribution
Submit code contributions or documentation improvements

Career center

Learners who complete إدارة الأزمات | Crisis Management will develop knowledge and skills that may be useful to these careers:

Risk Manager

Risk Managers assess potential threats and vulnerabilities, and develop and implement plans to mitigate risks. This course can be beneficial for Risk Managers as it provides an overview of crisis management principles and strategies. By understanding the principles of crisis management, Risk Managers can develop more effective risk mitigation plans and respond more effectively to crises when they occur.

See salaries and explore the career path for Risk Manager

Business Continuity Planner

Business Continuity Planners develop and implement plans to ensure that businesses can continue to operate in the event of a crisis. This course can help Business Continuity Planners build a foundation in crisis management and develop more effective business continuity plans.

See salaries and explore the career path for Business Continuity Planner

Emergency Manager

Emergency Managers plan for and respond to emergencies. This course can provide Emergency Managers with a comprehensive overview of crisis management principles and strategies, which can help them develop more effective emergency plans and respond more effectively to emergencies.

See salaries and explore the career path for Emergency Manager

Public Safety Director

Public Safety Directors oversee public safety operations for local governments. This course can provide Public Safety Directors with a comprehensive overview of crisis management principles and strategies, which can help them develop more effective public safety plans and respond more effectively to crises.

See salaries and explore the career path for Public Safety Director

Security Manager

Security Managers oversee security operations for organizations. This course can provide Security Managers with an overview of crisis management principles and strategies, which can help them develop more effective security plans and respond more effectively to security crises.

See salaries and explore the career path for Security Manager

Chief Executive Officer

Chief Executive Officers (CEOs) are responsible for the overall operation of an organization. This course can provide CEOs with an overview of crisis management principles and strategies, which can help them make better decisions in the event of a crisis.

See salaries and explore the career path for Chief Executive Officer

Chief Operating Officer

Chief Operating Officers (COOs) are responsible for the day-to-day operations of an organization. This course can provide COOs with an overview of crisis management principles and strategies, which can help them manage crises more effectively.

See salaries and explore the career path for Chief Operating Officer

Chief Financial Officer

Chief Financial Officers (CFOs) are responsible for the financial health of an organization. This course can provide CFOs with an overview of crisis management principles and strategies, which can help them manage financial crises more effectively.

See salaries and explore the career path for Chief Financial Officer

Communications Manager

Communications Managers are responsible for communicating with the public and other stakeholders during a crisis. This course can provide Communications Managers with an overview of crisis management principles and strategies, which can help them communicate more effectively during a crisis.

See salaries and explore the career path for Communications Manager

Public relations manager

Public Relations Managers are responsible for managing the public image of an organization. This course can provide Public Relations Managers with an overview of crisis management principles and strategies, which can help them manage the public image of an organization during a crisis.

See salaries and explore the career path for Public relations manager

Human Resources Manager

Human Resources Managers are responsible for managing the human resources of an organization. This course can provide Human Resources Managers with an overview of crisis management principles and strategies, which can help them manage the human resources of an organization during a crisis.

See salaries and explore the career path for Human Resources Manager

Legal Counsel

Legal Counsel are responsible for providing legal advice to an organization. This course can provide Legal Counsel with an overview of crisis management principles and strategies, which can help them provide more effective legal advice during a crisis.

See salaries and explore the career path for Legal Counsel

Insurance Agent

Insurance Agents sell insurance policies to individuals and organizations. This course may be useful for Insurance Agents as it provides an overview of crisis management principles and strategies, which can help them better understand the risks that their clients face and develop more effective insurance policies.

See salaries and explore the career path for Insurance Agent

Financial Advisor

Financial Advisors provide financial advice to individuals and organizations. This course may be useful for Financial Advisors as it provides an overview of crisis management principles and strategies, which can help them better understand the risks that their clients face and develop more effective financial plans.

See salaries and explore the career path for Financial Advisor

Investment Banker

Investment Bankers provide financial advice to businesses and governments. This course may be useful for Investment Bankers as it provides an overview of crisis management principles and strategies, which can help them provide more effective advice to their clients during a crisis.

See salaries and explore the career path for Investment Banker