Mastering Microsoft Teams

Go beyond the basics and dive into the extra features available in Teams with these advanced lessons from our previous Mastering Teams course.

The ability for teams to work together productively is perhaps the most important function in any business, and it’s the central focus of the Microsoft Teams application. Learn many of the features available for collaborating such as sharing files, setting up shifts, creating Wikis and adding apps and connectors. This course consists of selected lessons from our 2020 Mastering Teams course, and covers topics not included in the new course Mastering Teams Basics (2022).

Topics covered include:

Managing teams and channels
Working with files
Using recordings, transcripts, live events and phone calls
Setting up Shifts and Wikis
Using the mobile app
Adding apps and connectors
Using the Whiteboard app
Identifying best practices

Objectives, you will be able to:

Manage teams and channels
Work with recordings, transcripts, live events, and phone calls
Use the mobile app
Use apps and connectors
Use Shifts, Wiki, and the Whiteboard
Identify best practices when working in Teams

Target Audience: People who are familiar with the basics of using Microsoft Teams and want a more comprehensive knowledge of all the features available.

Prerequisites: Mastering Microsoft Teams - Basics

Go beyond the basics and dive into the extra features available in Teams with these advanced lessons from our previous Mastering Teams course.

What's inside

Learning objectives

Describe the role and function of microsoft teams
Create and manage teams and channels, including private channels, notifications, and tags
Identify uses for chatbots, connectors, shifts, and whiteboard
Start and manage scheduled or ad-hoc meetings and live events, and use the calls feature of teams as a phone system

Work with files including uploading, editing, and sharing
Setup and edit a wiki
Add custom tabs to channels and chats including files and apps
Discuss the use of external users (guests) in teams, including limitations

Describe the role and function of microsoft teams
Create and manage teams and channels, including private channels, notifications, and tags
Identify uses for chatbots, connectors, shifts, and whiteboard
Start and manage scheduled or ad-hoc meetings and live events, and use the calls feature of teams as a phone system
Work with files including uploading, editing, and sharing
Setup and edit a wiki
Add custom tabs to channels and chats including files and apps
Discuss the use of external users (guests) in teams, including limitations

Syllabus

Mastering Microsoft Teams - Basics (2022)

Introduction

Overview and Navigation

Chats

Status

Call Basics

Teams and Channels

Channel Posts and Conversation

Formatting a Post

Joining or Creating a Team

Organizing Teams and Channels

Teams Meetings

Meeting Functions

File Basics

Managing Multiple Teams Environments

Activity Feed and notifications

Search and Find

Mastering Microsoft Teams – Bonus Content

Managing Teams Part 1

Managing Teams Part 2

Channel Moderation

Teams and Outlook

Recordings and Transcripts

Live Events

Working with Files Part 3

Teams Mobile App

Shifts – Creating Schedules

Shifts – Assignments and Requests

Using a Wiki Part 1

Using a Wiki, Part 2

Making Phone Calls

Adding Apps to Channels

Connectors

Guests

Whiteboard

Behind the Scenes

Best Practices – Teams and Channels

Best Practices - Notifications and Tagging

Best Practices - Conversations and Meetings

Best Practices – Files

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Suitable for intermediate learners who want to deepen their Teams knowledge

Excellent for learners who want to comprehensively study advanced Teams features

Students must have prior Teams basics knowledge

Provides a comprehensive overview of advanced Teams features

Covers various aspects of Teams collaboration, from file sharing to live events

Includes practical lessons and demos to enhance learning

Reviews summary

This comprehensive course covers all aspects of Microsoft Teams, from basic setup to advanced features and best practices. **learners say:** * "The course is very helpful, especially with the inserts of any updated material! I will be able to utilize this platform!" * "A great course on this very important app that most schools and companies will use in this new era of online teaching and work-from-home situation." * "This course is very helpful as a concise introduction to Microsoft Teams. I will be helping my team to start working with Teams, and I now feel a lot more confident in my ability to explain the features of Teams and how to use them." The course is well-structured and easy to follow, with each module focusing on a specific aspect of Teams. The instructor, Chip Reaves, is knowledgeable and engaging, and he does a great job of explaining complex concepts in a clear and concise way. Overall, this course is an excellent resource for anyone who wants to learn more about Microsoft Teams. Whether you're a beginner or an experienced user, you're sure to learn something new from this course. **Notes:** **Concepts and Features** * **Creating and Managing Teams and Channels:** How to set up and manage teams and channels, the basic building blocks of Microsoft Teams. * **Chat vs. Channel Conversations:** Understanding the difference between chat and channel conversations and when to use each. * **Chatbots:** Using chatbots to automate tasks and provide information. * **Meetings:** Scheduling and conducting meetings, including video conferencing and screen sharing. * **Wikis:** Creating and editing wikis to share and collaborate on information. * **Custom Tabs:** Adding custom tabs to channels and chats to integrate with other apps and services. * **Documents and Apps in Channels:** Sharing and collaborating on documents and apps within channels. * **Connectors:** Integrating with external services and data sources. * **External Users (Guests):** Inviting and managing external users to collaborate on teams. **Best Practices** * **Tips and Tricks:** A collection of tips and tricks to help you get the most out of Microsoft Teams. * **Security Considerations:** Best practices for securing your Microsoft Teams environment. * **Collaboration Best Practices:** Tips for effective collaboration using Microsoft Teams. **Confidence:** 90

Inviting and managing guest users from outside the organization to collaborate on teams.

"Teams definitely exceed my expectations about all the funtionality of Microsoft Teams."

"I've been using Teams for the past year and already knew all the basic features, but there were so many other things I didn't think were possible to do!"

Integrating with external services and data sources, adding custom apps and tabs to enhance functionality.

"This course has cleared up some of my fears and misconceptions of Teams."

"Really informative and easy to follow."

Distinguishing between chat and channel conversations, understanding features like chatbots.

"Chatbots look pretty promising."

"I learned quite a bit about features hidden in plain view that I was not aware of."

Scheduling and conducting virtual meetings, collaborating on wikis, documents, and apps within teams.

"It was a very thorough introduction to MS Teams, and it was easy to follow. I'm excited to maximize the features of the program and make collaboration easier for our teams."

"I am appreciating MS Tools even more as I progress through the course and the Facilitator, Chip, has done a great job going through the features and explaining them clearly."

A collection of tips and tricks, security considerations, and best practices for effective collaboration.

"This has been excellent, the instructor speaks very clear, he explains everything very well, and I'm not having any trouble following along."

"I really liked how this introduction to Teams was also a great intro to the main other Microsoft apps, like Sharepoint and Planner, part of Office 365 effectively putting it all together."

Navigating Microsoft Teams, creating and managing teams and channels.

"Great overview of Teams."

"This course definitely exceeded my expectations about all the funtionality of Microsoft Teams."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Mastering Microsoft Teams - Bonus Content (2022) with these activities:

Refine Your Basic Team Management Skills

Show steps

Refresh your foundational knowledge of team management principles and practices to ensure a strong starting point for the more advanced concepts covered in the course.

Browse courses on Team Management

Show steps

Review the course materials on basic team management.
Take a practice quiz to assess your understanding.
Engage in online discussions or forums to connect with peers.

Review Core Concepts of Files and Collaboration

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Strengthen your foundation by reviewing the core concepts of file management and collaboration covered in the course, ensuring a deeper understanding of these essential principles.

Browse courses on Files

Show steps

Review the course materials on files and collaboration.
Take a practice quiz on basic concepts.
Discuss the concepts with a study buddy or mentor.

Sharpen Your Skills in Managing Live Events

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Enhance your ability to plan and execute successful live events by engaging in practice drills that simulate real-world scenarios and challenges.

Browse courses on Live Events

Show steps

Review the course content on managing live events.
Complete practice scenarios to test your skills.
Participate in a mock live event to gain hands-on experience.

Five other activities

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Show all eight activities

Test Your Knowledge of Team Structures

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Strengthen your understanding of team management by completing practice drills that test your knowledge of different team structures.

Show steps

Review the types of team structures presented in the course.
Take a practice quiz to assess your understanding.
Join a study group or online forum to discuss team structures with peers.

Explore the Features of Shifts and Wiki

Show steps

Deepen your knowledge of Shifts and Wiki by working through guided tutorials that provide step-by-step instructions on using these tools effectively.

Browse courses on Wiki

Show steps

Review the course materials on Shifts and Wiki.
Follow the guided tutorials provided in the course.
Practice using Shifts and Wiki in a team environment.

Host a Team Channel Q&A Session

Show steps

Foster a collaborative learning environment by hosting a Q&A session where team members can share their experiences, ask questions, and learn from each other about using Team channels effectively.

Browse courses on Collaboration

Show steps

Set up a dedicated Team channel for the Q&A session.
Promote the session and encourage team members to participate.
Facilitate the session, answer questions, and encourage knowledge sharing.
Document the questions and answers for future reference.

Design a Whiteboard for Effective Collaboration

Show steps

Enhance your collaboration skills by designing a whiteboard that effectively facilitates brainstorming, problem-solving, and decision-making within your team.

Show steps

Identify the purpose of your whiteboard.
Choose the appropriate digital whiteboard tool.
Design the layout and structure of your whiteboard.
Test and refine your whiteboard with your team.

Develop a Best Practices Guide for Using Teams Effectively

Show steps

Consolidate your learnings by creating a comprehensive guide that outlines best practices for using Microsoft Teams effectively within your team, ensuring optimal collaboration and productivity.

Browse courses on Best Practices

Show steps

Research best practices from reputable sources.
Interview team members to gather insights.
Organize and synthesize the information into a coherent guide.
Share the guide with your team and incorporate feedback.

Career center

Learners who complete Mastering Microsoft Teams - Bonus Content (2022) will develop knowledge and skills that may be useful to these careers:

Help Desk Analyst

A Help Desk Analyst is responsible for providing technical support to users of computer systems and networks. This role involves troubleshooting and resolving technical issues, as well as providing training and documentation to users. The course Mastering Microsoft Teams - Bonus Content (2022) will help build a foundation for this help desk analyst role, and may help an individual succeed in this career.

See salaries and explore the career path for Help Desk Analyst

Digital Workplace Manager

A Digital Workplace Manager is responsible for managing the digital workplace environment of an organization. This role involves planning, implementing, and managing the technology and tools that employees use to work productively. The course Mastering Microsoft Teams - Bonus Content (2022) will help build a foundation for this digital workplace management role, and may help an individual succeed in this career.

See salaries and explore the career path for Digital Workplace Manager

Collaboration Specialist

A Collaboration Specialist is responsible for facilitating and supporting collaboration between teams and individuals within an organization. This role involves using a variety of tools and technologies to enable effective communication, coordination, and teamwork. The course Mastering Microsoft Teams - Bonus Content (2022) will help build a foundation for this collaboration leadership role, and may help an individual succeed in this career.

See salaries and explore the career path for Collaboration Specialist

Network Administrator

A Network Administrator is responsible for managing and maintaining the computer networks of an organization. This role involves installing, configuring, and maintaining hardware and software, as well as providing technical support to users. The course Mastering Microsoft Teams - Bonus Content (2022) will help build a foundation for this network administration role, and may help an individual succeed in this career.

See salaries and explore the career path for Network Administrator

Systems Administrator

A Systems Administrator is responsible for managing and maintaining the computer systems and networks of an organization. This role involves installing, configuring, and maintaining hardware and software, as well as providing technical support to users. The course Mastering Microsoft Teams - Bonus Content (2022) will help build a foundation for this systems administration role, and may help an individual succeed in this career.

See salaries and explore the career path for Systems Administrator

Technical Support Specialist

A Technical Support Specialist is responsible for providing technical support to users of computer systems and networks. This role involves troubleshooting and resolving technical issues, as well as providing training and documentation to users. The course Mastering Microsoft Teams - Bonus Content (2022) will help build a foundation for this technical support role, and may help an individual succeed in this career.

See salaries and explore the career path for Technical Support Specialist

Information Technology Specialist

An Information Technology Specialist is responsible for supporting an organization's computer systems and networks. This role involves installing, configuring, and maintaining hardware and software, as well as providing technical support to users. The course Mastering Microsoft Teams - Bonus Content (2022) will help build a foundation for this IT support role, and may help an individual succeed in this field.

See salaries and explore the career path for Information Technology Specialist

IT Project Manager

An IT Project Manager is responsible for planning, executing, and closing IT projects. This role involves working with stakeholders to define project scope, develop project plans, and manage project resources. The course Mastering Microsoft Teams - Bonus Content (2022) will help build a foundation for this IT project management role, and may help an individual succeed in this career.

See salaries and explore the career path for IT Project Manager

Cloud Engineer

A Cloud Engineer is responsible for designing, building, and maintaining cloud computing systems. In this role, a person would be responsible for managing the infrastructure and applications that run on the cloud. The course Mastering Microsoft Teams - Bonus Content (2022) will help build a foundation for this cloud technology career, and may help an individual succeed in this field.

See salaries and explore the career path for Cloud Engineer

Business Analyst

A Business Analyst is responsible for analyzing the business needs of an organization and developing solutions to meet those needs. This role involves working with stakeholders to understand their business needs and develop solutions that meet those needs. The course Mastering Microsoft Teams - Bonus Content (2022) will help build a foundation for this business analyst role, and may help an individual succeed in this career.

See salaries and explore the career path for Business Analyst

Web Developer

A Web Developer is responsible for designing, developing, and maintaining websites. This role involves working with a team to create and deliver websites that meet the needs of users. The course Mastering Microsoft Teams - Bonus Content (2022) will help build a foundation for this web development role, and may help an individual succeed in this career.

See salaries and explore the career path for Web Developer

Technology Consultant

A Technology Consultant is responsible for providing advice and guidance to organizations on the use of technology. This role involves working with clients to understand their business needs and develop technology solutions that meet those needs. The course Mastering Microsoft Teams - Bonus Content (2022) will help build a foundation for this technology consulting role, and may help an individual succeed in this career.

See salaries and explore the career path for Technology Consultant

User Experience (UX) Designer

A User Experience (UX) Designer is responsible for the design of user interfaces for computer systems and applications. This role involves working with a team to create user interfaces that are easy to use, efficient, and visually appealing. The course Mastering Microsoft Teams - Bonus Content (2022) will help build a foundation for this UX design role, and may help an individual succeed in this career.

See salaries and explore the career path for User Experience (UX) Designer

Software Engineer

A Software Engineer is responsible for designing, developing, and maintaining software applications. This role involves working with a team to create and deliver software products that meet the needs of users. The course Mastering Microsoft Teams - Bonus Content (2022) will help build a foundation for this software engineering role, and may help an individual succeed in this career.

See salaries and explore the career path for Software Engineer

Chief Technology Officer

A Chief Technology Officer (CTO) is the person responsible for leading the technology department of an organization. In this role, an individual would make strategic decisions about the organization's technological direction, and will manage IT operations. The course Mastering Microsoft Teams - Bonus Content (2022) will help build a foundation for this technology leadership role, and may help an individual succeed in this career.

See salaries and explore the career path for Chief Technology Officer