We may earn an affiliate commission when you visit our partners.

Generative AI

Transform Your Customer Support Career

SkillUp and Ramesh Sannareddy

4.9

Based on 43 ratings

SkillUp and Ramesh Sannareddy

During this course, you’ll discover how GenAI can transform customer interactions and streamline support processes. You’ll learn to automate responses, create FAQs and user guides, enable multilingual support, and optimize the support lifecycle using generative AI. Plus, you’ll get hands-on using generative AI tools to craft tailored prompts for specific customer needs.

You’ll look at how to develop and use AI-driven chatbots for inquiries and knowledge management. You’ll learn how to use GenAI to support key support processes such as Standard Operating Procedure (SOP) documentation, sentiment analysis, and proactive support through behavioral insights. In addition, you’ll examine ethical considerations, challenges, and best practices for AI integration in customer support.

Boost your customer or IT support career with in-demand generative AI skills. Enroll today to enhance your resume and stand out to employers.

Enroll now

Or subscribe to Coursera Plus

And get unlimited access to Coursera

Two deals to help you save

Save money when you learn. Here are two deals and offers that may be relevant to this course.

All coupon codes, vouchers, and discounts are applied automatically unless otherwise noted.

Valid until July 14

Coursera Plus Annual

Work toward what's next for your career with access to 10,000+ programs. Discover emerging skills and save.

Valid until August 30

Google AI App Builder

Learn how to use Gemini API and API Studio with a three-course series from Google DeepMind

What's inside

Syllabus

Generative AI and Customer Support

This module explores the role of generative AI in enhancing customer support operations. You will learn how generative AI tools can streamline the customer support lifecycle, from ticket management and resolution to creating knowledge bases and FAQs. You will recognize the relevance of prompt engineering for effective customer interactions through generative AI and learn how to create and refine prompts for specific customer support needs. By the end of this module, you will understand how to leverage AI to automate workflows, train support agents, and improve customer service outcomes across organizations.

Save this course

Create your own learning path. Save this course to your list so you can find it easily later.

Save

Activities

Coming soon We're preparing activities for Generative AI: Transform Your Customer Support Career. These are activities you can do either before, during, or after a course.

Career center

Learners who complete Generative AI: Transform Your Customer Support Career will develop knowledge and skills that may be useful to these careers:

Reading list

We haven't picked any books for this reading list yet.

Rebooting AI

Save

Provides a thought-provoking exploration of the future of generative AI, discussing its potential benefits and risks. It is written by Gary Marcus, a leading researcher in the field.

Rebooting AI: Building Artificial Intelligence We...

Paperback

(Pусский) Искусственный интеллект: Перезагрузка. Как создать...