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Google Cloud Customer Care Fundamentals - 简体中文

Google Cloud Training

本课程将介绍如何充分利用 Google Cloud 支持服务。您将了解 Google Cloud Customer Care 提供的不同支持服务、如何创建和管理支持请求、如何查看影响 Google Cloud 服务的已知问题，以及如何与支持工程师进行有效沟通。您还将学习不同的支持请求优先级和服务等级目标 (SLO)、如何进一步了解支持请求状态，以及如何在必要时上报支持请求。

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What's inside

Syllabus

简介
介绍课程内容并说明学习目标。
提交支持请求之前
本单元的第一个视频介绍 Customer Care Portfolio 中的标准、增强和高级支持服务选项。第二个视频将介绍捕获日志文件的最佳实践，然后演示如何在移除个人信息的情况下执行这项操作。最后是知识测验。
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Customer Care 支持请求
本单元将演示如何以合适的优先级提交支持请求，并说明 Customer Care 如何在工单创建后解决工单以及什么时候适合上报支持请求。
解决支持请求
本单元的第一个视频将介绍在 Customer Care 团队确定解决方案后会发生什么，然后是知识测验。最后会提供一个 PDF，其中列出了有关支持请求优先级、状态、说明和本课程视频未涵盖的其他信息的更多资源。

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Course is centered around how to efficiently access Google Cloud support services
Appropriate for those experiencing issues with Google Cloud services and who may need support troubleshooting
Provides information about different support service options, priority levels, and communication channels with support engineers, giving users a better understanding of the support system

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Google Cloud Customer Care Fundamentals - 简体中文 with these activities:
Gather valuable Google Cloud resources
Compile a collection of useful Google Cloud resources such as documentation, tutorials, sample code, and best practices, ensuring easy access to the materials you need.
Browse courses on Google Cloud
Show steps
  • Identify and gather relevant Google Cloud resources
  • Organize and categorize the resources
  • Store the resources in a central location
  • Regularly update and maintain the compilation
Review Python programming concepts
Refresh your knowledge of Python programming concepts, ensuring a solid foundation for working with Google Cloud services.
Browse courses on Python
Show steps
  • Review Python tutorials and documentation
  • Work through Python practice problems
  • Build a simple Python project
  • Challenge yourself with advanced Python concepts
Connect with Google Cloud mentors or experts
Seek out opportunities to connect with Google Cloud mentors or experts, gaining access to valuable guidance and advice tailored to your specific learning journey.
Browse courses on Google Cloud
Show steps
  • Identify potential Google Cloud mentors or experts
  • Reach out and introduce yourself
  • Establish a mentoring relationship
  • Regularly communicate and seek guidance
Six other activities
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Review Stack Overflow
Review and engage with questions and discussions related to Google Cloud, reinforcing your understanding of course concepts and potential issues.
Browse courses on Google Cloud
Show steps
  • Surf relevant Stack Overflow threads
  • Search for and read answers by Google Cloud experts
  • Identify common issues and their solutions
Explore Google Cloud learning paths and tutorials
Take advantage of Google Cloud's vast library of tutorials and learning paths to reinforce your understanding of specific services and best practices.
Browse courses on Google Cloud
Show steps
  • Identify relevant learning paths and tutorials
  • Work through the tutorials
  • Complete quizzes and labs
  • Review and reinforce your understanding
Collaborate in a Google Cloud community forum
Actively participate in community forums such as Google Cloud Discuss, connecting with fellow developers and gaining diverse perspectives on Google Cloud topics.
Browse courses on Google Cloud
Show steps
  • Identify relevant community forums
  • Join discussions and share your knowledge
  • Ask questions and seek guidance
  • Network with other Google Cloud users
Attend Google Cloud workshops or summits
Immerse yourself in Google Cloud technologies and best practices through in-person or virtual workshops and summits, facilitated by Google Cloud experts.
Browse courses on Google Cloud
Show steps
  • Identify relevant Google Cloud workshops or summits
  • Register for and attend the events
  • Actively participate in sessions and discussions
  • Connect with Google Cloud engineers and experts
Write blog posts or articles on Google Cloud services
Create written content to reinforce your understanding and solidify your knowledge of Google Cloud concepts, solutions, and best practices.
Browse courses on Google Cloud
Show steps
  • Choose a topic related to Google Cloud
  • Research and gather information
  • Write a draft of your blog post or article
  • Edit and refine your content
  • Publish your blog post or article
Participate in Google Cloud hackathons or challenges
Apply your knowledge by participating in Google Cloud hackathons or challenges, collaborating with others to create innovative solutions and showcase your skills.
Browse courses on Google Cloud
Show steps
  • Identify a relevant Google Cloud hackathon or challenge
  • Form a team or work individually
  • Develop a solution that addresses the challenge
  • Present and showcase your work

Career center

Learners who complete Google Cloud Customer Care Fundamentals - 简体中文 will develop knowledge and skills that may be useful to these careers:

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Course image
Level
Introductory
Via
Coursera
Institution
Google Cloud
Instructor
Google Cloud Training
Session
August 19, 2024 - September 23, 2024
Language
zh-CN
Good to know
Course is centered around how to efficiently access Google Cloud support services
Appropriate for those experiencing issues with Google Cloud services and who may need support troubleshooting
Provides information about different support service options, priority levels, and communication channels with support engineers, giving users a better understanding of the support system
Share and help others discover this course.
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