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Google Cloud Training
本课程将介绍如何充分利用 Google Cloud 支持服务。您将了解 Google Cloud Customer Care 提供的不同支持服务、如何创建和管理支持请求、如何查看影响 Google Cloud 服务的已知问题，以及如何与支持工程师进行有效沟通。您还将学习不同的支持请求优先级和服务等级目标 (SLO)、如何进一步了解支持请求状态，以及如何在必要时上报支持请求。
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OpenCourser.com/course/lr5me4/google
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What's inside
Syllabus
简介
介绍课程内容并说明学习目标。
提交支持请求之前
本单元的第一个视频介绍 Customer Care Portfolio 中的标准、增强和高级支持服务选项。第二个视频将介绍捕获日志文件的最佳实践，然后演示如何在移除个人信息的情况下执行这项操作。最后是知识测验。
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Syllabus
简介
介绍课程内容并说明学习目标。
提交支持请求之前
本单元的第一个视频介绍 Customer Care Portfolio 中的标准、增强和高级支持服务选项。第二个视频将介绍捕获日志文件的最佳实践，然后演示如何在移除个人信息的情况下执行这项操作。最后是知识测验。
Read more
Traffic lights
Traffic lights
Read about what's good
what should give you pause and
possible dealbreakers
Course is centered around how to efficiently access Google Cloud support services
Appropriate for those experiencing issues with Google Cloud services and who may need support troubleshooting
Provides information about different support service options, priority levels, and communication channels with support engineers, giving users a better understanding of the support system
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Reviews summary
Google cloud 客户服务基础教程
学员们表示，这门课程是了解Google Cloud客户服务基础的极佳入门，尤其对专业人士具有高实用性。课程内容深入浅出且组织良好，详细讲解了支持请求的创建、管理和升级流程，以及有效的沟通技巧。许多人认为它对日常工作非常有价值，是为客户服务岗位量身定制。然而，部分学员指出课程理论性较强，缺乏更多的实际案例分析或互动练习。对于已有一定经验的IT人员来说，内容可能略显基础。
课程提供清晰的基础概念和流程，适合初学者入门。
"课程内容组织得很好，语言也很地道，对于想从事或已经在Google Cloud客服领域工作的人来说，是非常好的入门。"
"这门课清晰地解释了如何利用Google Cloud的支持资源。讲师的讲解很到位。"
"总体来说不错，覆盖了客户服务的基本要素。"
"帮助我理解了Google Cloud支持服务的各个层级，以及如何高效地与支持团队沟通。"
"是为客户服务岗位量身定制的课程。"
课程内容与Google Cloud客户服务岗位高度相关且实用。
"这门课程非常实用，深入浅出地介绍了Google Cloud客户服务的基础知识。"
"学完这门课，我对Google Cloud的支持服务有了全面了解。创建和管理支持请求的步骤讲得很清楚，而且还提到了沟通技巧，这对我日常工作很有用。"
"作为一名云工程师，这些知识对我的日常工作非常有价值。"
"课程内容精确且直接，没有废话。非常适合忙碌的专业人士快速掌握Google Cloud客户服务支持的核心概念。"
对于有一定经验的IT专业人员，课程内容可能略显基础。
"内容有点过于基础，对于有一定经验的IT人员来说，可能收获不大。主要就是流程介绍，缺乏实操。"
"对于'Fundamentals'来说，已经够了，但感觉缺少了一些关于高级故障排除或特殊情况处理的深度内容。"
"对于想快速了解支持体系的人来说足够了，但可能有点枯燥。"
部分学员希望课程能增加更多实践案例或互动内容。
"不过，我觉得如果能有更多的实际案例分析，而不是纯理论讲解，效果会更好。"
"我希望能在如何撰写更高效的支持请求方面有更深入的指导，或者提供一些常见问题的解决模板。"
"我期待能有一些真实世界的故障排除案例来辅助理解，而不是只讲流程。"
"如果能加入一些小型练习或者交互式内容，而不是单纯的视频和测验，学习体验会更好。"
Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Google Cloud Customer Care Fundamentals - 简体中文 with these
activities:
Gather valuable Google Cloud resources
Show steps
Compile a collection of useful Google Cloud resources such as documentation, tutorials, sample code, and best practices, ensuring easy access to the materials you need.
Browse courses on
Google Cloud
Show steps
-
Identify and gather relevant Google Cloud resources
-
Organize and categorize the resources
-
Store the resources in a central location
-
Regularly update and maintain the compilation
Review Python programming concepts
Show steps
Refresh your knowledge of Python programming concepts, ensuring a solid foundation for working with Google Cloud services.
Browse courses on
Python
Show steps
-
Review Python tutorials and documentation
-
Work through Python practice problems
-
Build a simple Python project
-
Challenge yourself with advanced Python concepts
Connect with Google Cloud mentors or experts
Show steps
Seek out opportunities to connect with Google Cloud mentors or experts, gaining access to valuable guidance and advice tailored to your specific learning journey.
Browse courses on
Google Cloud
Show steps
-
Identify potential Google Cloud mentors or experts
-
Reach out and introduce yourself
-
Establish a mentoring relationship
-
Regularly communicate and seek guidance
Six other activities
Expand to see all activities and additional details
Show all nine activities
Review Stack Overflow
Show steps
Review and engage with questions and discussions related to Google Cloud, reinforcing your understanding of course concepts and potential issues.
Browse courses on
Google Cloud
Show steps
-
Surf relevant Stack Overflow threads
-
Search for and read answers by Google Cloud experts
-
Identify common issues and their solutions
Explore Google Cloud learning paths and tutorials
Show steps
Take advantage of Google Cloud's vast library of tutorials and learning paths to reinforce your understanding of specific services and best practices.
Browse courses on
Google Cloud
Show steps
-
Identify relevant learning paths and tutorials
-
Work through the tutorials
-
Complete quizzes and labs
-
Review and reinforce your understanding
Collaborate in a Google Cloud community forum
Show steps
Actively participate in community forums such as Google Cloud Discuss, connecting with fellow developers and gaining diverse perspectives on Google Cloud topics.
Browse courses on
Google Cloud
Show steps
-
Identify relevant community forums
-
Join discussions and share your knowledge
-
Ask questions and seek guidance
-
Network with other Google Cloud users
Attend Google Cloud workshops or summits
Show steps
Immerse yourself in Google Cloud technologies and best practices through in-person or virtual workshops and summits, facilitated by Google Cloud experts.
Browse courses on
Google Cloud
Show steps
-
Identify relevant Google Cloud workshops or summits
-
Register for and attend the events
-
Actively participate in sessions and discussions
-
Connect with Google Cloud engineers and experts
Write blog posts or articles on Google Cloud services
Show steps
Create written content to reinforce your understanding and solidify your knowledge of Google Cloud concepts, solutions, and best practices.
Browse courses on
Google Cloud
Show steps
-
Choose a topic related to Google Cloud
-
Research and gather information
-
Write a draft of your blog post or article
-
Edit and refine your content
-
Publish your blog post or article
Participate in Google Cloud hackathons or challenges
Show steps
Apply your knowledge by participating in Google Cloud hackathons or challenges, collaborating with others to create innovative solutions and showcase your skills.
Browse courses on
Google Cloud
Show steps
-
Identify a relevant Google Cloud hackathon or challenge
-
Form a team or work individually
-
Develop a solution that addresses the challenge
-
Present and showcase your work
Gather valuable Google Cloud resources
Show steps
Compile a collection of useful Google Cloud resources such as documentation, tutorials, sample code, and best practices, ensuring easy access to the materials you need.
Browse courses on
Google Cloud
Show steps
Show steps
Show steps
- Identify and gather relevant Google Cloud resources
- Organize and categorize the resources
- Store the resources in a central location
- Regularly update and maintain the compilation
Review Python programming concepts
Show steps
Refresh your knowledge of Python programming concepts, ensuring a solid foundation for working with Google Cloud services.
Browse courses on
Python
Show steps
Show steps
Show steps
- Review Python tutorials and documentation
- Work through Python practice problems
- Build a simple Python project
- Challenge yourself with advanced Python concepts
Connect with Google Cloud mentors or experts
Show steps
Seek out opportunities to connect with Google Cloud mentors or experts, gaining access to valuable guidance and advice tailored to your specific learning journey.
Browse courses on
Google Cloud
Show steps
Show steps
Show steps
- Identify potential Google Cloud mentors or experts
- Reach out and introduce yourself
- Establish a mentoring relationship
- Regularly communicate and seek guidance
Six other activities
Expand to see all activities and additional details
Show all nine activities
Review Stack Overflow
Show steps
Review and engage with questions and discussions related to Google Cloud, reinforcing your understanding of course concepts and potential issues.
Browse courses on
Google Cloud
Show steps
Show steps
Show steps
- Surf relevant Stack Overflow threads
- Search for and read answers by Google Cloud experts
- Identify common issues and their solutions
Explore Google Cloud learning paths and tutorials
Show steps
Take advantage of Google Cloud's vast library of tutorials and learning paths to reinforce your understanding of specific services and best practices.
Browse courses on
Google Cloud
Show steps
Show steps
Show steps
- Identify relevant learning paths and tutorials
- Work through the tutorials
- Complete quizzes and labs
- Review and reinforce your understanding
Collaborate in a Google Cloud community forum
Show steps
Actively participate in community forums such as Google Cloud Discuss, connecting with fellow developers and gaining diverse perspectives on Google Cloud topics.
Browse courses on
Google Cloud
Show steps
Show steps
Show steps
- Identify relevant community forums
- Join discussions and share your knowledge
- Ask questions and seek guidance
- Network with other Google Cloud users
Attend Google Cloud workshops or summits
Show steps
Immerse yourself in Google Cloud technologies and best practices through in-person or virtual workshops and summits, facilitated by Google Cloud experts.
Browse courses on
Google Cloud
Show steps
Show steps
Show steps
- Identify relevant Google Cloud workshops or summits
- Register for and attend the events
- Actively participate in sessions and discussions
- Connect with Google Cloud engineers and experts
Write blog posts or articles on Google Cloud services
Show steps
Create written content to reinforce your understanding and solidify your knowledge of Google Cloud concepts, solutions, and best practices.
Browse courses on
Google Cloud
Show steps
Show steps
Show steps
- Choose a topic related to Google Cloud
- Research and gather information
- Write a draft of your blog post or article
- Edit and refine your content
- Publish your blog post or article
Participate in Google Cloud hackathons or challenges
Show steps
Apply your knowledge by participating in Google Cloud hackathons or challenges, collaborating with others to create innovative solutions and showcase your skills.
Browse courses on
Google Cloud
Show steps
Show steps
Show steps
- Identify a relevant Google Cloud hackathon or challenge
- Form a team or work individually
- Develop a solution that addresses the challenge
- Present and showcase your work
Career center
Learners who complete Google Cloud Customer Care Fundamentals - 简体中文 will develop knowledge and skills
that may be useful to these careers:
For more career information including salaries, visit:
OpenCourser.com/course/lr5me4/google
Reading list
We haven't picked any books for this reading list yet.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/lr5me4/google
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