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The IT Ops Sessions
Using Google Cloud’s Generative AI for IT Service Desk Automation
Victor Dantas
Victor Dantas
In this IT Ops session, you’ll learn how to use Google Cloud’s generative AI services to build a chatbot that can handle IT service desk tasks.
Read more
In this IT Ops session, you’ll learn how to use Google Cloud’s generative AI services to build a chatbot that can handle IT service desk tasks.
Read more
In this IT Ops session, you’ll learn how to use Google Cloud’s generative AI services to build a chatbot that can handle IT service desk tasks.
The IT Ops sessions are short-form conference-style sessions, minus the conference. In this session, Using Google Cloud’s Generative AI for IT Service Desk Automation, you’ll learn how to automate IT service desk tasks with a chatbot powered by Google Cloud’s generative AI tech. In particular, you’ll explore how to work with Vertex AI Conversation to build a chatbot grounded in knowledge sources, how to leverage generative playbooks to easily incorporate tool use into your chatbot, and how to use the generative fallback capability and leverage it in the context of a service desk chatbot. When you’re finished with this session, you’ll have a better understanding of chatbot development with Vertex AI Conversation, and concepts such as grounding, generative fallback, and generative playbooks.
Register for this course and see more details by visiting:
OpenCourser.com/course/lxmh4t/the
What's inside
Syllabus
Using Google Cloud’s Generative AI for IT Service Desk Automation
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Delves into industry-leading generative AI tech from Google Cloud
Focuses on practical application for IT service desk automation
Led by skilled instructor with expertise in the field
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Career center
Learners who complete The IT Ops Sessions: Using Google Cloud’s Generative AI for IT Service Desk Automation will develop knowledge and skills
that may be useful to these careers:
Chatbot Developer
Chatbot Developer
Chatbot Developers design, develop, and maintain chatbots. This course will provide you with a foundation in generative AI and hands-on experience developing a chatbot, which are both essential skills for this role. Additionally, the course will cover topics such as natural language processing and machine learning, which are important for developing intelligent chatbots.
Conversational AI Engineer
Conversational AI Engineer
Conversational AI Engineers design, develop, and maintain conversational AI systems, such as chatbots and virtual assistants. This course will provide you with a foundation in generative AI and hands-on experience developing a chatbot, which are both essential skills for this role. Additionally, the course will cover topics such as natural language processing and machine learning, which are important for developing intelligent conversational AI systems.
Artificial Intelligence Researcher
Artificial Intelligence Researcher
Artificial Intelligence Researchers conduct research and develop new AI technologies. While this course does not directly focus on AI research, it will provide you with a foundation in generative AI, which is a rapidly growing field of AI research. The course may be of particular interest to those interested in specializing in natural language processing or chatbot development.
Artificial Intelligence Engineer
Artificial Intelligence Engineer
Artificial Intelligence Engineers design AI systems, train intelligent algorithms, and maintain AI infrastructure. This course may help prepare you for this role by providing you with a foundation in generative AI concepts and a chatbot development framework that you can use to apply these concepts to real-world use cases. This course may also be particularly relevant for those interested in specializing in IT service desk automation, as it focuses specifically on how to use generative AI to automate IT service desk tasks.
Machine Learning Engineer
Machine Learning Engineer
Machine Learning Engineers turn data into intelligent models that can make predictions, identify patterns, and learn from new information. This course may help build a foundation in generative AI, which is a rapidly growing field within machine learning, and provide you with hands-on experience developing and deploying a generative chatbot. This experience will be valuable for those interested in a career as a Machine Learning Engineer, particularly those who want to specialize in developing AI-powered chatbots.
Product Manager
Product Manager
Product Managers are responsible for developing, launching, and managing products. This course may be helpful for those interested in a career as a Product Manager, particularly those who want to specialize in developing AI-powered products. The course will provide you with a foundation in generative AI and hands-on experience developing a chatbot, which will be valuable for understanding the potential and limitations of AI technology.
Data Scientist
Data Scientist
Data Scientists analyze data to extract insights, build predictive models, and develop strategies for data-driven decision-making. While this course does not directly focus on data science, it may be helpful for those interested in the field as it provides a foundation in generative AI, which is becoming increasingly used in data science applications. The course may also be particularly relevant for those interested in specializing in natural language processing or chatbot development.
Project Manager
Project Manager
Project Managers plan, execute, and close projects. This course may be helpful for those interested in a career as a Project Manager, particularly those who want to specialize in IT service desk automation. The course will provide you with a foundation in generative AI and hands-on experience developing a chatbot, which will be valuable for understanding how to use AI technology to improve project management processes.
Business Analyst
Business Analyst
Business Analysts analyze business needs and develop solutions to improve business processes. This course may be helpful for those interested in a career as a Business Analyst, particularly those who want to specialize in IT service desk automation. The course will provide you with a foundation in generative AI and hands-on experience developing a chatbot, which will be valuable for understanding how to use AI technology to improve business processes.
Software Engineer
Software Engineer
Software Engineers design, develop, test, and maintain software systems. This course can help build a foundation in the use of generative AI for automating IT service desk tasks, which can lead to increased efficiency and cost savings for software engineers working in this domain. The course will also provide hands-on experience developing a chatbot, which can be a valuable skill for software engineers in various industries. Additionally, the course may be of interest to those interested in specializing in developing AI-powered chatbots.
IT Architect
IT Architect
IT Architects design, plan, and implement IT systems and solutions. This course may help build a foundation in generative AI and provide you with hands-on experience developing a chatbot. This knowledge and experience will be valuable for IT Architects who want to explore how to use generative AI to automate IT service desk tasks. Additionally, the course may be of interest to those interested in specializing in IT service desk management.
IT Manager
IT Manager
IT Managers plan, implement, and manage IT systems and services for an organization. This course may help you build a foundation in generative AI and provide you with hands-on experience developing a chatbot. This knowledge and experience will be valuable for IT Managers who want to explore how to use generative AI to automate IT service desk tasks. Additionally, the course may be of interest to those interested in specializing in IT service desk management.
IT Specialist
IT Specialist
IT Specialists provide technical support and expertise to users of computer systems and networks. This course may help build a foundation in generative AI and provide you with hands-on experience developing a chatbot. This knowledge and experience will be valuable for IT Specialists who want to explore how to use generative AI to automate IT service desk tasks. Additionally, the course may be of interest to those interested in specializing in IT service desk management.
IT Director
IT Director
IT Directors oversee and manage all aspects of IT for an organization. This course may help build a foundation in generative AI and provide you with hands-on experience developing a chatbot. This knowledge and experience will be valuable for IT Directors who want to explore how to use generative AI to automate IT service desk tasks. Additionally, the course may be of interest to those interested in specializing in IT service desk management.
IT Consultant
IT Consultant
IT Consultants provide expert advice and guidance to organizations on IT-related matters. This course may help build a foundation in generative AI and provide you with hands-on experience developing a chatbot. This knowledge and experience will be valuable for IT Consultants who want to explore how to use generative AI to automate IT service desk tasks. Additionally, the course may be of interest to those interested in specializing in IT service desk management.
For more career information including salaries, visit:
OpenCourser.com/course/lxmh4t/the
Reading list
We've selected five books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
The IT Ops Sessions: Using Google Cloud’s Generative AI for IT Service Desk Automation.
Provides a comprehensive overview of natural language processing (NLP) and how it can be used to improve IT service management. It covers topics such as text classification, sentiment analysis, and machine translation.
Provides a comprehensive overview of artificial intelligence (AI) and how it can be used to improve IT service management. It covers topics such as machine learning, natural language processing, and computer vision.
Comprehensive guide to the COBIT 5 framework. It covers all the topics that are covered on the COBIT 5 certification exam.
Comprehensive guide to the NIST Cybersecurity Framework. It covers all the topics that are covered on the NIST Cybersecurity Framework certification exam.
Save
Comprehensive guide to the SOC 2. It covers all the topics that are covered on the SOC 2 certification exam.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/lxmh4t/the
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Time
37 hours
Level
Intermediate
Via
Pluralsight
Instructor
Victor Dantas
Language
English
Good to know
Delves into industry-leading generative AI tech from Google Cloud
Focuses on practical application for IT service desk automation
Led by skilled instructor with expertise in the field
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