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Eric Zackrison

Welcome to "Building Resilient Teams"! In today's fast-paced world, the ability to build resilient teams is a game-changer. Whether you're a team leader, manager, HR professional, or someone aspiring to lead, this course is for you.

Drawing on my 30 years of practical experience building and managing teams and the theoretical knowledge gained from my MBA and PhD, I've designed this course to provide you with actionable skills and tips backed by solid theory.

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Welcome to "Building Resilient Teams"! In today's fast-paced world, the ability to build resilient teams is a game-changer. Whether you're a team leader, manager, HR professional, or someone aspiring to lead, this course is for you.

Drawing on my 30 years of practical experience building and managing teams and the theoretical knowledge gained from my MBA and PhD, I've designed this course to provide you with actionable skills and tips backed by solid theory.

Picture yourself as the leader who can turn any challenge into an opportunity. In this course, we’ll dive into the art and science of fostering resilience in your team. You’ll gain hands-on skills through interactive lessons, engaging activities, and real-world examples that you can relate to.

We’ll explore strategies for building team resilience, such as mastering effective communication and boosting emotional intelligence. You’ll also get the latest scoop on trends in team dynamics and participate in activities designed to help you apply these concepts directly to your work.

This course is designed for a diverse audience, including leaders, managers, HR professionals, educators, consultants, students, nonprofit leaders, entrepreneurs, healthcare professionals, and anyone interested in personal and professional development. With no prerequisites, it is accessible to all individuals looking to enhance their understanding and skills in fostering team resilience.

There are no prerequisites for this course. It is open to all individuals, regardless of their background or experience level, who are motivated to learn about and foster team resilience. The content is structured to be accessible and beneficial to both novices and those with prior experience in leadership and team dynamics.

By the end of this course, learners will develop and implement resilience-building strategies, creating practical methods to enhance resilience at individual and team levels. They will also apply effective communication techniques to support and measure team resilience, fostering open, supportive communication essential for maintaining and enhancing team strength.

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What's inside

Syllabus

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Read about what's good
what should give you pause
and possible dealbreakers
Teaches resilience-building strategies for teams, enhancing resilience at the individual and collective levels
Shares insights from 30 years of practical experience in team management and building
Draws on academic insights from instructor’s MBA and PhD qualifications
Provides hands-on skills through interactive lessons and engaging activities
Covers trends in team dynamics and their application in the workplace
No prerequisites required, making it accessible to learners of all backgrounds and experience levels

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Reviews summary

Practical guide to resilient team leadership

According to students, this course offers a highly practical approach to building resilient teams. Learners especially value the instructor's deep expertise, drawn from 30 years of practical experience and academic insights, which translates into actionable skills and tips. The curriculum effectively blends solid theory with engaging activities and real-world examples. Many highlight the strong focus on mastering effective communication and boosting emotional intelligence. While the no prerequisites make it accessible to a wide audience, a few experienced learners suggest it might be potentially too basic for highly experienced professionals seeking advanced strategies.
Interactive lessons and a focus on communication enhance learning.
"I found the interactive activities engaging, and they helped me solidify the concepts."
"I found the content on effective communication and emotional intelligence particularly well-done."
"I found the instructor's presentation of the material incredibly clear and engaging."
Successfully integrates academic theory with real-world application.
"I particularly appreciated how it blended solid theory with real-world examples."
"This was a very useful course, especially for understanding the 'why' behind team resilience. The explanations of theory and practical application were well-balanced."
"I found the course provided a strong foundation by connecting theoretical concepts to practical situations."
Offers immediately applicable techniques from an experienced instructor.
"The instructor's 30 years of practical experience really shines through, providing a wealth of actionable strategies that I could immediately apply to my team."
"I've already implemented several strategies from the course, and I'm seeing positive shifts in our team dynamics."
"I learned how to use practical tools and strategies that I could apply immediately to my work."
Excellent for those new to team leadership, potentially too basic for highly experienced.
"While it's great that there are no prerequisites, this also means it might not challenge more advanced learners as much."
"I found some parts to be quite basic for someone with extensive experience in team leadership."
"The course is accessible, but I was hoping for more advanced techniques or deeper dives into complex team conflicts."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Building Resilient Teams with these activities:
Review previously learned concepts
Prepare foundational knowledge for course understanding.
Browse courses on Team Dynamics
Show steps
  • Identify key concepts and theories covered in the course syllabus
  • Review notes, textbooks, or online resources to refresh knowledge
  • Complete practice exercises or quizzes to test understanding
Complete self-assessment exercises on resilience
Assess personal strengths and areas for improvement in fostering resilience.
Browse courses on Team Dynamics
Show steps
  • Identify and locate validated self-assessment exercises on resilience
  • Complete the exercises honestly and objectively
  • Analyze the results to identify areas of strength and weaknesses
  • Create a plan for developing or enhancing resilience skills
Read Daniel Coyle's 'The Culture Code'
Gain insights into the science of team success from a renowned expert.
View Flourish on Amazon
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  • Obtain a copy of the book and set aside time for reading
  • Read the book actively, taking notes and highlighting key points
  • Reflect on the concepts and principles presented in the book
  • Engage in discussions or write a book review to share insights
Five other activities
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Engage in peer discussions
Foster collaboration and exchange of ideas to enhance learning.
Browse courses on Team Dynamics
Show steps
  • Connect with peers through discussion forums or online groups
  • Engage in discussions, share insights, and ask for feedback
  • Reflect on different perspectives and experiences to broaden understanding
  • Consider incorporating peer feedback into assignments or projects
Explore effective communication techniques
Enhance communication skills to foster open dialogue within teams.
Browse courses on Communication Skills
Show steps
  • Identify specific communication techniques and strategies
  • Seek out and follow guided tutorials to practice these techniques
  • Apply techniques in real-world scenarios, such as team meetings or presentations
Attend a workshop on emotional intelligence
Develop emotional intelligence skills essential for effective team leadership.
Browse courses on Emotional Intelligence
Show steps
  • Identify and register for a reputable workshop on emotional intelligence
  • Attend the workshop and actively participate in exercises and discussions
  • Reflect on and apply the concepts learned to personal and team interactions
  • Share insights and techniques with colleagues to foster a supportive environment
Create a presentation on resilience strategies
Solidify understanding and engage others by sharing knowledge.
Browse courses on Leadership Skills
Show steps
  • Identify key strategies and concepts related to building resilient teams
  • Develop a presentation outline and gather supporting materials
  • Create slides, visuals, and a clear narrative to convey the information
  • Practice delivering the presentation to ensure clarity and impact
  • Share the presentation with colleagues or a wider audience
Develop a team resilience plan
Demonstrate understanding of strategies for building team resilience.
Browse courses on Team Dynamics
Show steps
  • Identify potential challenges and vulnerabilities within a team
  • Research and explore best practices for fostering resilience
  • Develop a comprehensive plan outlining specific strategies and actions
  • Present the plan to the team for feedback and implementation

Career center

Learners who complete Building Resilient Teams will develop knowledge and skills that may be useful to these careers:

Reading list

We've selected 44 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Building Resilient Teams.
This timeless classic provides foundational principles for building rapport, fostering likeability, and influencing others through genuine interaction. It's an excellent starting point for anyone seeking to improve their interpersonal communication skills, applicable in both personal and professional contexts. While first published decades ago, its core tenets remain highly relevant today and it is considered a must-read for gaining a broad understanding.
Considered a classic, this book explores the characteristics of high-performing teams and provides a framework for understanding different types of teams and their potential. It's valuable for gaining a deeper understanding of what makes teams effective and how to achieve high performance.
Offers practical strategies for navigating high-stakes discussions where opinions differ and emotions run strong. It provides a framework for effective dialogue, focusing on creating a safe space for communication and achieving mutually beneficial outcomes. This valuable resource for deepening understanding and is often used in professional development.
A seminal work in the field, this book provides a research-based framework for designing and leading effective teams. It's particularly valuable for those seeking to deepen their understanding of the structural and leadership factors that influence team performance. This key text for advanced students and professionals in organizational behavior and leadership.
Following up on The Five Dysfunctions, this book focuses on the individual characteristics that make someone an ideal team player: humility, hunger, and people smarts. It's highly practical for building and developing teams and complements the understanding of team dynamics by focusing on the individual components.
Written by a former FBI hostage negotiator, this book delves into the art of negotiation through the lens of high-pressure situations. It provides counterintuitive yet effective techniques for communication, active listening, and influencing outcomes. While focused on negotiation, the principles are broadly applicable to challenging communication scenarios and offer a deep dive into persuasive communication.
A seminal work in the field of persuasion, this book explores the psychological principles that influence people's decisions and behaviors. Understanding these principles is crucial for effective communication, particularly in contexts involving sales, marketing, and leadership. provides a deep understanding of the underlying psychology of communication.
From the Harvard Negotiation Project, this book presents a principled approach to negotiation aimed at finding mutually agreeable solutions. It focuses on separating the people from the problem, focusing on interests rather than positions, and inventing options for mutual gain. This classic text on negotiation as a form of effective communication.
Drawing on military experience, this book explores how large organizations can adopt the principles of small, agile teams to navigate complex environments. It offers a contemporary perspective on leadership and adaptability in teams, making it highly relevant for understanding modern team dynamics in rapidly changing contexts. It's valuable for both students and professionals dealing with organizational complexity.
Introduces a powerful approach to communication centered on empathy, compassion, and understanding needs. It provides a structured method for expressing oneself honestly and listening deeply to others, aiming to resolve conflicts peacefully and build stronger relationships. It's a foundational text for those seeking a more empathetic communication style.
Focuses on the importance of direct and caring feedback in building strong teams and fostering a culture of open communication. It provides practical guidance for improving interpersonal dynamics within teams, addressing a key aspect of team effectiveness highlighted in several of the course titles. It's a popular guide for managers and team leaders.
A widely used textbook in business schools, this book provides a broad overview of organizational behavior, including significant sections on group and team dynamics. It's an excellent resource for gaining a comprehensive understanding of the topic within the broader organizational context. It's a standard text for undergraduate and graduate programs.
Authored by a psychiatrist, this book focuses on the critical skill of listening as a means to connect and influence. It offers practical techniques for truly hearing what others are saying, even in difficult conversations, and building trust. is excellent for deepening understanding of interpersonal dynamics in communication.
Advocates for courageous and authentic conversations to build stronger relationships and achieve better results. It provides a seven-principle framework for holding 'fierce conversations' that are honest, open, and lead to positive change. This book helps deepen understanding of the impact of direct communication.
Tells the story of a submarine captain who transformed his crew by empowering them and fostering a leader-leader model. It offers a powerful example of how leadership style can dramatically impact team performance and dynamics. It's a compelling read for understanding empowering leadership in teams.
Emphasizes the importance of emotional intelligence for effective leadership. It provides practical tools and techniques for developing self-awareness, managing emotions, and building strong relationships. While it addresses a specific aspect of leadership skills, it is highly relevant to the overall topic.
Emphasizes the importance of emotional intelligence for effective leadership. It provides insights into how leaders can develop self-awareness, empathy, and social skills, making it highly relevant to the topic of Leadership Skills in the context of emotional intelligence.
A practical guide offering tips and strategies for leading virtual teams effectively. It addresses the specific communication and collaboration challenges faced by geographically dispersed teams, providing actionable advice for leaders. It's a valuable resource for anyone managing or working in a virtual team setting.
Examines why some ideas are memorable and spread while others are forgotten. It outlines principles for making messages 'sticky' by being simple, unexpected, concrete, credible, emotional, and telling stories. This is highly relevant for anyone needing to communicate ideas persuasively and effectively.
Based on the author's experience as a journalist, this book provides a clear and concise guide to explaining complex topics effectively. It breaks down the process of creating understandable messages and delivering them with confidence, a key skill for both broad understanding and professional communication.
Offers concise and practical insights into various aspects of communication, from understanding different communication styles to navigating difficult conversations. Its short,ध्याय-based format makes it a useful reference for improving everyday interactions. This book provides a broad overview of communication concepts.
A foundational text on emotional intelligence, this book provides essential background knowledge for understanding how individual emotions and interpersonal skills impact team interactions and performance. It directly supports the understanding of topics covered in courses on emotional intelligence in teams and leadership. It's a classic in the field of psychology and organizational behavior.
Delves into the neuroscience behind EI, exploring how emotions are processed and regulated in the brain. It offers mindfulness-based techniques to help readers cultivate self-awareness and emotional regulation skills.
Focuses on the power of storytelling and visual communication in presentations to move audiences to action. It provides a framework for structuring presentations that resonate emotionally and intellectually, making it a valuable resource for public speaking and persuasive communication.
Provides a framework for crafting and delivering messages that are not only understood but also lead to change in the audience. It's particularly relevant for leaders and anyone in a position to influence others through their communication.
Another fable-based book by Lencioni, this focuses specifically on improving the effectiveness of team meetings, a common challenge in team dynamics. It offers practical solutions for making meetings more engaging and productive, directly addressing a practical aspect of teamwork. It's a useful supplementary read for anyone looking to improve team collaboration.
This ancient Chinese military treatise offers timeless principles of strategy and leadership. While it does not directly address modern leadership skills, it provides valuable insights into the nature of competition, decision-making, and managing conflict, making it relevant to the topic of Leadership Skills in a broader sense.
Provides a practical and research-based approach to developing EI in all areas of life, including relationships, parenting, and personal growth. It offers exercises and strategies for managing emotions, building strong relationships, and living a more fulfilling life.
Focuses on the importance of EI in leadership. It provides research-backed insights and practical strategies for developing emotional intelligence as a leader and leveraging it to create high-performing teams and achieve organizational success.
Offers a comprehensive and scholarly approach to EI, covering its theoretical foundations, measurement, and applications in various domains, including education, healthcare, and business.

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