We may earn an affiliate commission when you visit our partners.
Course image
AWS Instructor

Amazon Connect flows help companies create, personalize, and automate end-to-end customer and agent self-service experiences across channels. Flows eliminate manual processes while reducing expensive development and operational costs.

Read more

Amazon Connect flows help companies create, personalize, and automate end-to-end customer and agent self-service experiences across channels. Flows eliminate manual processes while reducing expensive development and operational costs.

In this course, you will learn the benefits, typical use cases, and core concepts of flows. You will explore real-world implementation scenarios and identify key considerations to plan secure and cost-effective Amazon Connect flows implementations.

Enroll now

Here's a deal for you

We found an offer that may be relevant to this course.
Save money when you learn. All coupon codes, vouchers, and discounts are applied automatically unless otherwise noted.

What's inside

Syllabus

Amazon Connect Flows Fundamentals
Amazon Connect flows help companies create, personalize, and automate end-to-end customer and agent self-service experiences across channels. Flows eliminate manual processes while reducing expensive development and operational costs. In this course, you will learn the benefits, typical use cases, and core concepts of flows. You will explore real-world implementation scenarios and identify key considerations to plan secure and cost-effective Amazon Connect flows implementations.

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Explores Amazon Connect flows, which are commonly used in industry for end-to-end customer and agent self-service experiences across channels
Taught by AWS Instructors, who are recognized for their work in Amazon Connect
Examines real-world implementation scenarios, which can improve the relevance of the course's information

Save this course

Save Amazon Connect Flows Fundamentals to your list so you can find it easily later:
Save

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Amazon Connect Flows Fundamentals with these activities:
Review Core Concepts of Customer Service
Refresh your understanding of the fundamentals of customer service, including communication skills, problem-solving techniques, and customer relationship management.
Browse courses on Customer Service
Show steps
  • Review articles and blog posts on customer service best practices.
  • Go through customer service case studies and identify key principles.
  • Attend a webinar or online course on customer service basics.
Explore Amazon Connect Flows Features and Functionality
Enhance your understanding of Amazon Connect Flows by exploring its features, functionality, and best practices through guided tutorials.
Show steps
  • Access Amazon Connect Flows documentation and tutorials.
  • Follow step-by-step guides to create and configure flows for various scenarios.
  • Experiment with different flow components and settings.
Facilitate a Study Group for Amazon Connect Flows
Enhance your understanding and solidify your knowledge of Amazon Connect Flows by leading or participating in a study group with peers.
Show steps
  • Recruit fellow students or colleagues interested in forming a study group.
  • Establish regular meeting times and topics for discussion.
  • Facilitate discussions, share knowledge, and work through challenging concepts together.
One other activity
Expand to see all activities and additional details
Show all four activities
Design a Flow for a Specific Business Scenario
Apply your knowledge of Amazon Connect Flows to design and create a flow that addresses a real-world business scenario, enhancing your problem-solving and implementation skills.
Show steps
  • Identify a business scenario and define the desired outcomes.
  • Break down the scenario into logical steps and identify potential flow components.
  • Design and configure the flow using Amazon Connect Flows Builder.
  • Test and refine the flow to ensure optimal performance.

Career center

Learners who complete Amazon Connect Flows Fundamentals will develop knowledge and skills that may be useful to these careers:

Reading list

We haven't picked any books for this reading list yet.

Share

Help others find this course page by sharing it with your friends and followers:

Similar courses

Here are nine courses similar to Amazon Connect Flows Fundamentals.
Amazon Connect Console Fundamentals
Amazon Connect Essentials
Create a Cloud Contact Center with Amazon Connect
Amazon Connect Chat and Messaging Fundamentals
Create your first Amazon Aurora Database in AWS
Amazon Connect: Creating & Managing Amazon Connect...
Amazon Connect Routing Fundamentals
Introduction to Amazon Connect and the Contact Control...
Visualizing Data with Amazon QuickSight
Our mission

OpenCourser helps millions of learners each year. People visit us to learn workspace skills, ace their exams, and nurture their curiosity.

Our extensive catalog contains over 50,000 courses and twice as many books. Browse by search, by topic, or even by career interests. We'll match you to the right resources quickly.

Find this site helpful? Tell a friend about us.

Affiliate disclosure

We're supported by our community of learners. When you purchase or subscribe to courses and programs or purchase books, we may earn a commission from our partners.

Your purchases help us maintain our catalog and keep our servers humming without ads.

Thank you for supporting OpenCourser.

© 2016 - 2024 OpenCourser