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ITIL Foundation (2011)

This course is for the ITIL Foundation (2011 Objectives). If you plan to take the new ITIL 4 Foundation exam, please signup for my brand new ITIL 4 Foundation course instead.

The best-selling ITIL® Foundation (2011) course on Udemy

Do you need to earn your ITIL Foundation certification? If so, you've come to the right place.

I have personally trained over 20,000 people in how to pass their ITIL Foundation exam on the first attempt.

The Information Technology Infrastructure Library (ITIL) framework has become the standard in IT Service Management across the globe. ITIL helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.

This course covers the ITIL Foundation exam (with the most current objectives) which is the entry-level certification in the ITIL framework and offers an exceptional overview of ITIL. By obtaining your ITIL Foundation certification, you are showing employers that you understand the key elements, concepts, and terminology used in the ITIL service lifecycle, including how operations move between each stage of the lifecycle, the processes used, and their overall contribution to the service management best practices.

This course includes an overview of the ITIL Lifecycle, Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement phases. Additionally, this courses comes with 2 complete practice exams that simulate the type of questions you will receive on the ITIL Foundation exam.

This course also includes a downloadable PDF of all the lecture notes

What Other Students Are Saying About This Course:

  • This course is the best course I've taken on Udemy...if you need the ITIL certification, you'd be crazy not to buy this course. (Mark, 5 stars)

  • His presentation is very clear, and it's easy to agree with him, as everything builds on facts and experience. (Antti, 5 stars)

  • It's excellent in both speech and lecture - he's very direct. (Gonatee, 5 stars)

The ITIL® course on this page is offered by Dion Training Solutions, LLC, an ATO of AXELOS Limited. All rights reserved.

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Rating 4.6 based on 2,135 ratings
Length 8.5 hours
Starts On Demand (Start anytime)
Cost $10
From Udemy
Instructors Jason Dion • 60,000+ Students Worldwide, Dion Training Solutions • ATO for ITIL & PRINCE2, Jason Dion • 80,000+ Students Worldwide, Jason Dion • 90,000+ Students Worldwide, Jason Dion • 100,000+ Students Worldwide
Download Videos Only via the Udemy mobile app
Language English
Subjects IT & Networking
Tags IT & Software IT Certification

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What people are saying

so far so good

So far so good.

I see value in implimenting any initiative that fundamentally improves the overall processes and quality control within a company dynamic me sigue pareciendo muy bueno el curso y los ejemplos que ponen so far so good, i like how the tutor is seeable on screen and speaks clear and fast enough Yes Hier kommen zu schnell zu viele neue Begriffe.

Great Platform to get skilled with ITIL foundation with clear learning scope of concepts.thanks for the tutor So far so good Very informative course!

So far so good Easy to use, great course, knowledgeable instructor and not boring.

So far so good Thank you Anthony VERY INFORMATIONAL SO FAR.

So far so good JD, Yesterday I passed the exam by scoring 39/40.

So far so good , The explanation is pretty good , everything is detailed , clear and every lesson is linked to the previous lessons , Instructor makes it clear and remind , but i too many data interfering , so i think it would have been better if there was a video in the middle to explain and clarify topics that are related and dependent on each other to prevent such interfering .

so far so good the course presenter is very clear to understand and covering all information required to be noted.

I'm only on the first parts but so far so good.

I feel more prepared to take the course so far so good Thank for your courses, It's help me passed the exam.

Recommended Its well covered topics and gives a complete insight So Far so good .. it looks like exactly what I need to learn.

So far so good!

very clear and informative so far so good, starting to understand basic ITIL & ITSM.

so far so good The instructor is a little fast The pace is good and the material is very informational.

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practice exams

I did the practice exams over and over until I scored 100% consistently.

After that, I did about 10 practice exams.

I have bought this course together the others 6 Practice Exams, then 8 Practice Exams in total.

I can say that there are a lot of new questions in the real test, at least in my case, a big part of the test were not identical to the questions covered in these 8 Practice Exams from Jason Dion but, this course gave me all the conceptual base I needed and I passed the real exam in the first attempt with 87.5% (35/40).

Then I got pointed in the direction of Udemy and bought "ITIL Foundation (2011): Complete Course & 2 Practice Exams", "ITIL Foundation (2011/v3): Cram to Pass the ITIL Exam!

", and "ITIL Foundation (2011/v3): Practice Exams (6 Exams)".

Through the practice exams I was to identify the areas of improvement, and when needed, I would re-read the related chapter and re-watch the full videos.

Two more practice exams would have made it 5 star.

I loved the layout of the course and having the study guide to follow along with and the practice exams.

I paired this with Jason Dion's ITIL v3 Practice Exams course to pass the ITIL v3 exam in December of 2017!

If you go through each module, take notes, and go through the practice exams, there is NO reason that anyone should struggle.

The Practice exams contain many questions from the real test.

The practice exams are great preparation.

I felt the actual exam was just a bit harder than the practice exams, but not enormously so.

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looking forward

Genuinely looking forward to digging in on the content for this course.

Loving the knowledge transfer - Thanks Jason Because I’m unsure as to whether it’s going to teach me ITIL rather than just make a lot of money for the exam website Jason’s pointed out Love it so far and I am looking forward to learning more!

I am very impressed with Jason's course,very informative and to the point.Just finished the course and looking forward to take exam soon.

Looking forward to taking another course from You!

Looking forward to see more of a day to Day situations in a large IT organizations from an Application management perspective.

Looking forward to the ITIL cert test!

Looking forward passing the test, which should be easy now.

Due to this course I began to understand how ITIL is structured and looking forward to pass the exam!

Looking forward to enrolling to your other courses as well.

Looking forward to pass my upcoming ITIL foundation Exam.

Looking forward to learning more about ITIL.

Looking forward to passing my exam!!

Thanks for to-the-point explanations Looking very professional so far and I am looking forward to see actual course material.

Great information, looking forward to more Jason has been very concise in his approach.

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real life examples

I would like to thank you on such a comprehensive and practical level course that is full of real life examples.

The ITIL foundation course was very easy for me to comprehend, the instructor simplified the course and also made it relateable by way of real life examples.

Jason uses easy to understand real life examples so it was easy to understand the concept.

Trainer has very good understanding in ITIL & he has explained each & every concept with real life examples very impressively.

Moreover, Jason's real life examples based on his own experiencie are really clarifying.

Using real life examples is also really helpful.

A very concise explanation with ample of real life examples.

Mr Jason has been very helpful in this course by providing real life examples that i could relate with.

He used real life examples to make the concepts easier to understand.

All terms and processes are very thoroughly explained and real life examples are provided to supplement the information.

The Real life examples were really helpful to relate and really helped during the test.

Jason is awesome, he made the course quite interesting by relating to real life examples.

Excellent course with real life examples to help you understand better Me agrada el curso.

The message is somewhat clear but can be improved by expanding into more real life examples.

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itil foundations exam

Thanks Jason Pretty closely resembles the ITIL Foundations Exam Guide from Jim Davis, I don't know if thats a good or bad thing, or if that even matters.

In combination with reading a the ITIL book I just passed my ITIL foundations exam on the first try.

It prepared me for the ITIL Foundations exam which I passed on the first try, 88%.

A must-follow once to safely pass the ITIL foundations Exam.

Highly recommended if you need to either prepare for the ITIL Foundations exam or to refresh knowledge.

This course provides all the information you need to know to pass the ITIL Foundations Exam on your first attempt.

Just Passes the ITIL Foundations Exam (35/40), thanks Jason!

Excellent course, just passed my ITIL Foundations Exam.

I completed this course on October 6, 2018 and read a book that my co-worker give me and I was able to pass the ITIL Foundations Exam on October 28,2018.

I took this course AND my company hired a consultant to give us three full days of training to pass the ITIL Foundations exam.

This is a great resource for the ITIL Foundations exam.

Excellent and informative So far this seems to be touching on the points I want to have covered Introducción necesaria porqué aplicar ITIL Foundations Exam So far the course is delivering as expected.

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my first attempt

I passed on my first attempt.

Excellent course to understand the ITIL process & current practices, I passed the exam with 82.5% score in my first attempt , and i only watched twice the course.

Thank you Jason for your training, I passed the exam at my first attempt with a 80% score.

I primarily used this for my studies, and was able to pass on my first attempt.

I have passed the exam in my first attempt.

Passed exam on my first attempt.

Great course, I passed the ITIL foundation exam on my first attempt - thanks Jason!

I passed the ITIL v3 Foundations with 87.5% (35/40) in my first attempt.

Very confident I was going to pass on my first attempt after going through the practice exams.

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subject matter

Jason's teaching style makes it very easy to understand the subject matter.

It managed to make the most boring subject matter of all time into totally watchable videos.

Informative, clear and entertaining (as much as the subject matter will allow).

Very clear explanation of the subject matter.

ITIL isn't the most riveting subject matter, but this instructor makes it fairly digestible and focuses on developing a level of understanding that will allow students to pass the ITIL foundation exam.

The quizzes at the end of each section are a quick check on your own retention, and of course you can always repeat the section as many times as you need to fully grasp the subject matter.

instructor appears very knowledgeable on the subject matter and information is very current This course is articulated very wisely and with some good examples.

He is very knowledgeable of the subject matter and provides in depth explanation with great examples.

Easy to understand and proper case studies When I started this course I was worried that it was going to be like watching beige paint dry, simply because of the subject matter.

And also Jasons delivery of the subject matter The information that has been given is information worth getting to advance in the IT field or help you to get into the IT field.

The instructor is very knowledgeable on the subject matter, and he is very clear on what he is presenting.

Instructor is knowledgeable in subject matter Concept explained sufficiently to be comprehended.

Read more

highly recommend this course

I highly recommend this course to anyone that wants to pass this exam.

I will highly recommend this course for those who want to go for exam.

Highly recommend this course for any ITIL student.

I would highly recommend this course.

Highly recommend this course and purchasing his practice exams as well!

The vidoes are engaging, it feels like an actual classroom and the lecture is clear and easy to understand I highly recommend this course, I thought it was really helpful in preparing for the ITIL Certification Exam.

I highly recommend this course to everyone.

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step by step

great stufff excelente very well explained and easy to understand step by step process, well done.

Muy buen curso Muy bien explicado y expuesto el curso step by step instructions is very helpful.

So far I'm liking the contant and the step by step explanation of studying and taking exam.

enjoy the step by step process from the very beginning yes good match - eventually!

Clear, to the point and step by step buildup.

It’s a great course designed step by step very simple and excellent way to teach.

Greatinformation info disseminated is with clarity Really, step by step from 0 .

Must have for the IT professionals I didn't know you could do the exam online so I'm already learning so much Jason clearly has explained the step by step process of this course.

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much better than

I knew from the sample videos that this course was going to be much better than the one on Lynda.

I wanted to mention that this course is much better than one I had taken through a well known training organization ($1,275 USD for a 4 day course including the exam voucher - this was their special rate)!

Jason covers this material much better than the resources available anywhere else.

Much better than the one I paid for before :D I'm not yet done with the course but one of my teammates has recommended this course to a bunch of us at work.

It is better than another course I was taking and much better than a book.

Amazing Course great information much better than the in-house training we had at our orgaziation.

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till now

very good explaned till now It was easy to understand and to the point.

And, obviously its a boring subject, but yes, till now, everything looks good.easy language, easy to understand and point wise explanation.

Till now It's pretty well explained ... hope it will continue in that way ... Definitely good course.

trainer is personable and easy to understand Till now, the course seems to be clear for my understanding.

Overall, experience is good till now.

Till now the explanation was clear, concise, focused and all put together made sense.

Wonderful till now, hoping to get certified at the end of the course.

much till now.

Till now it was very informative.

Good presentation I am gaining the knowledge till now I have just started taking this course.

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highly recommended

Highly recommended.

Highly recommended!

Highly recommended The quality of the course is good.

It's almost shocking how much better Jason conveys all the information presented here... highly highly recommended!

Jason's courses are highly recommended!

Highly recommended if you are a complete beginner (non-ITSM) like myself.

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An overview of related careers and their average salaries in the US. Bars indicate income percentile.

Coordinator, Foundation Relations $45k

Foundation Representative $51k

Foundation Accountant $52k

Foundation Development Specialist $54k

Foundation Data Analyst $58k

Foundation Accounting Clerk $72k

Regional Foundation Coordinator $80k

Professor Foundation Studies $86k

ITIL Problem Analyst $96k

ITIL Server Release Coordinator $96k

ITILu00aeExpert / ITIL Advisor $128k

Chairman, Foundation Board $427k

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Rating 4.6 based on 2,135 ratings
Length 8.5 hours
Starts On Demand (Start anytime)
Cost $10
From Udemy
Instructors Jason Dion • 60,000+ Students Worldwide, Dion Training Solutions • ATO for ITIL & PRINCE2, Jason Dion • 80,000+ Students Worldwide, Jason Dion • 90,000+ Students Worldwide, Jason Dion • 100,000+ Students Worldwide
Download Videos Only via the Udemy mobile app
Language English
Subjects IT & Networking
Tags IT & Software IT Certification

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