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Service Improvement in Healthcare

Dominique D

Topics Covered

PESTEL analysis
SWOT analysis
Force Field analysis
Root Cause analysis
Task Centred leadership
Transactional analysis
Understanding what we mean by ‘person-centred values’ and patient-centred improvements

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U.S. Healthcare Systems

Time

12 hours

Via

FutureLearn

Institution

Coventry University

Instructor

Dominique D

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