Effective Communication Tactics for the Modern Workplace from Udemy

Are you sending emails and texts every day? According to one research, the average person can send up to 52 or more texts daily. At work, the average person can send and receive nearly 121 emails each day, according to another. Did you know that between 2020 and 2022, the percentage of virtual meetings skyrocketed from 48% to 77%.

In this Effective Communication Tactics for the Modern Workplace course, learn to craft expert email honed to your audience. Effectively manage the Microsoft Outlook platform to find what you need and send professional and effective email messages.

When sending instant messages, explore using chats to manage short-term projects and utilize tools like status in Microsoft Teams to communicate effectively with co-workers. Manage your conversations to share files and even schedule a Teams meeting directly from a chat.

Discover tools to make your virtual meetings collaborative and effective with breakout rooms, polls, and real-time captions. Set meeting options to ensure your virtual meeting experience runs how you want it to.

Bring the Viva Suite into MS Teams to build communities and participate in leadership opportunities through Viva Engage. With Viva Insights, gain a new understanding of how you work and take advantage of learning opportunities through Viva Learning.

In this course, students will learn how to:

Craft professional emails for internal and external parties using the Microsoft Outlook platform tools.
Set up professional email signatures, create out-of-office replies, and learn to search and organize your inbox effectively.
Use status in Teams to know when co-workers are available to communicate with and to inform others of your availability.
Create small group chats and use them to manage short-term projects by sharing files, scheduling meetings, and sharing critical communication.
Bring collaborative elements into a Teams meeting like break out room, screen sharing, the Whiteboard app, live captions, and polls.
Set the meeting options to control the virtual meeting experience and record meetings to share important information.
Bring Viva into MS Teams to create a connection in the workplace.
Use Viva Connect to bring users closer to the organization and Viva Engage to build community and shared events.
Utilize Viva Insights to better understand how you work and provide praise and feedback to co-workers.
Embrace learning opportunities with Viva Learning by attending virtual courses inside Microsoft Teams.

This course includes:

2+ hours of video tutorials
36 individual video lectures
Certificate of completion

What's inside

Learning objectives

Craft professional emails for internal and external parties using the microsoft outlook platform tools.
Set up professional email signatures, create out-of-office replies, and learn to search and organize your inbox effectively.
Use status in teams to know when co-workers are available to communicate with and to inform others of your availability.
Create small group chats and use them to manage short-term projects by sharing files, scheduling meetings, and sharing critical communication.
Bring collaborative elements into a teams meeting like break out room, screen sharing, the whiteboard app, live captions, and polls.

Set the meeting options to control the virtual meeting experience and record meetings to share important information.
Bring viva into ms teams to create a connection in the workplace.
Use viva connect to bring users closer to the organization and viva engage to build community and shared events.
Utilize viva insights to better understand how you work and provide praise and feedback to co-workers.
Embrace learning opportunities with viva learning by attending virtual courses inside microsoft teams.

Craft professional emails for internal and external parties using the microsoft outlook platform tools.
Set up professional email signatures, create out-of-office replies, and learn to search and organize your inbox effectively.
Use status in teams to know when co-workers are available to communicate with and to inform others of your availability.
Create small group chats and use them to manage short-term projects by sharing files, scheduling meetings, and sharing critical communication.
Bring collaborative elements into a teams meeting like break out room, screen sharing, the whiteboard app, live captions, and polls.
Set the meeting options to control the virtual meeting experience and record meetings to share important information.
Bring viva into ms teams to create a connection in the workplace.
Use viva connect to bring users closer to the organization and viva engage to build community and shared events.
Utilize viva insights to better understand how you work and provide praise and feedback to co-workers.
Embrace learning opportunities with viva learning by attending virtual courses inside microsoft teams.

Syllabus

Introduction

WATCH ME: Essential Information for a Successful Training Experience

Downloadable Course Transcript

Crafting Professional Email Messages

Communicate Professionally in Email

Craft Effective Email Message Basics

Craft Email for Clients and Email for Managers

Manage Email Settings

Manage Copyright and Trademarks in Email

Expressing Points Succinctly and Politely in Email

Set-Up and Manage Out-of-Office Replies

Create and Effectively Use Email Signatures

Apply Respectful Grammar When Asking for Things

Make Communication Gender Inclusive

Apply Email Subject Line Modifiers

Organize Your Email Inbox

Find Things Quickly in Your Inbox

Exercise 01

Section Quiz

Instant Messaging Basics

Apply Basic Etiquette While Using IM Tools

Understand Status and Use it Effectively in Teams

Effectively Pivot from Private Chats to Group Conversations

Manage Short Term Projects via Chats

Pivot from Chat to Virtual Meeting (Instant and Scheduled)

Manage Your MS Teams Chat Experience and Settings

Exercise 02

Effective Virtual Meetings

Asynchronous Communication Becomes the Default

Effective Documentation via Meeting Notes and Recordings

Proper Etiquette and Tone in Virtual Meetings

Plan Your Meeting Experience by Setting Meeting Options

Keep Virtual Meetings Engaging

Knowing What Communication Tool to Use

Exercise 03

Staying Connected as a Remote/Hybrid Worker

Using Work Opportunities and Leadership Opportunities

Participate in Work Communities both Digital and In-Person

Leverage Viva Suite Tools to Stay Connected

Get it Done with Task Management Apps

Over Communicate and Over Praise

Exercise 04

Conclusion

Course Conclusion

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Explores Microsoft Teams and Viva Suite, which are increasingly used for workplace communication and collaboration

Teaches how to craft professional emails, which is a fundamental skill for effective communication in any workplace

Covers etiquette and tone in virtual meetings, which are essential for maintaining professionalism in remote and hybrid work environments

Discusses managing copyright and trademarks in email, which is important for professionals who handle sensitive information

Focuses on Microsoft Outlook and Teams, so learners without access to these platforms may not be able to fully apply the skills taught

Features asynchronous communication, which has become the default in many workplaces, and documentation via meeting notes and recordings

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Effective Communication Tactics for the Modern Workplace with these activities:

Review Email Etiquette Basics

Show steps

Reinforce fundamental email etiquette principles to ensure professional and effective communication in the workplace.

Browse courses on Email Etiquette

Show steps

Review articles and guides on email etiquette.
Identify common email faux pas and how to avoid them.
Practice writing professional emails for different scenarios.

Review 'The Quick and Easy Way to Effective Speaking'

Show steps

Improve your overall communication skills by studying effective speaking techniques.

View Melania on Amazon

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Read the book and highlight key communication principles.
Practice applying the techniques in everyday conversations.
Reflect on how these principles can improve virtual meetings.

Crafting Email Subject Lines

Show steps

Enhance your ability to write effective email subject lines that capture attention and encourage recipients to open your messages.

Browse courses on Email Subject Lines

Show steps

Practice writing subject lines for various email scenarios.
Analyze successful and unsuccessful subject lines.
Test different subject lines to see which ones perform best.

Four other activities

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Show all seven activities

Design a Professional Email Signature

Show steps

Solidify your understanding of professional email signatures by designing one for yourself or a fictional persona.

Show steps

Research best practices for email signature design.
Choose appropriate fonts, colors, and information to include.
Create a visually appealing and informative email signature.

Improve Team Communication

Show steps

Apply the course's principles to improve communication within your team or a group you're involved in.

Show steps

Assess current communication practices within the team.
Identify areas for improvement based on course learnings.
Implement new communication strategies and tools.
Monitor the impact of changes and make adjustments.

Develop a Virtual Meeting Guide

Show steps

Create a guide that outlines best practices for conducting effective virtual meetings, incorporating elements like breakout rooms, polls, and real-time captions.

Show steps

Research best practices for virtual meeting facilitation.
Outline key elements to include in the guide.
Design the guide with clear instructions and visuals.
Share the guide with colleagues and gather feedback.

Review 'Crucial Conversations: Tools for Talking When Stakes Are High'

Show steps

Deepen your understanding of effective communication by studying techniques for handling crucial conversations.

View Crucial Conversations: Tools for Talking When... on Amazon

Show steps

Read the book and identify key strategies for crucial conversations.
Practice applying these strategies in simulated scenarios.
Reflect on how these strategies can improve workplace interactions.

Career center

Learners who complete Effective Communication Tactics for the Modern Workplace will develop knowledge and skills that may be useful to these careers:

Communications Specialist

A Communications Specialist focuses on creating and implementing effective communication strategies, both internally and externally. This role demands strong written skills in emails and instant messages, which are essential for conveying information clearly and professionally, while also using online collaboration tools. This course helps a Communication Specialist learn the basics of email etiquette, including crafting professional messages and utilizing tools like out-of-office replies and signatures on Microsoft Outlook. Mastering Microsoft Teams for collaborative projects is also essential for improving the effectiveness of communication plans at work, and this course covers the many aspects of working in Teams. This class will make a strong contribution to building essential communication skills.

See salaries and explore the career path for Communications Specialist

Project Manager

A Project Manager is responsible for planning, executing, and closing projects, often requiring seamless communication across teams. This role involves extensive use of email for updates and detailed planning. This course directly helps a Project Manager craft professional emails using Microsoft Outlook to relay information to stakeholders. The skills in managing chats in Microsoft Teams for short-term project updates, scheduling meetings, and file sharing also help in this role. This course is especially useful for its focus on virtual meeting management, which is essential for productive collaboration in most project-based work.

See salaries and explore the career path for Project Manager

Team Lead

Team Leads coordinate team activities and ensure effective communication among team members. This role involves heavy reliance on email, instant messaging, and virtual meetings, requiring proficiency in these platforms. This course helps a Team Lead by teaching essential skills like crafting professional emails and managing email settings. Mastering Microsoft Teams, including using status features, group chats, file sharing, and virtual meeting tools, provides a Team Lead with the skills needed to manage team conversations effectively and improve team efficiency and collaboration. Anyone in a leadership role can benefit from this class' teachings about effective communication.

See salaries and explore the career path for Team Lead

Human Resources Coordinator

A Human Resources Coordinator manages employee communications and ensures smooth internal operations. This role requires extensive communication through email, instant messages, and virtual meetings, demanding a high degree of professional communication skills. This course helps an HR Coordinator learn to craft professional emails using Microsoft Outlook as well as manage email settings effectively. The expertise in using Microsoft Teams for quick communication, virtual meetings, and community building will ensure that an HR Coordinator can reach the workforce effectively. This course will be useful for providing communication techniques.

See salaries and explore the career path for Human Resources Coordinator

Training Coordinator

A Training Coordinator organizes and manages training programs, often requiring clear and professional communication with participants and instructors. This role uses email and online communication tools for scheduling and sharing information, thus it requires strong communication skills. This course helps a Training Coordinator develop skills in crafting professional emails using Microsoft Outlook, which will be helpful for scheduling and following up with participants. Additionally, the course provides training on using Microsoft Teams for virtual meetings, which is crucial for delivering and supporting remote training. This class is a great resource for learning to connect with participants.

See salaries and explore the career path for Training Coordinator

Office Manager

An Office Manager oversees the day-to-day functions of an office, ensuring that communication within the office is clear and effective. This role will require strong capabilities in email, instant messaging, and virtual meetings, requiring a high degree of proficiency in these digital tools. This course helps an Office Manager with the many communication tools available in Microsoft Outlook and Teams. Learning to craft professional emails, manage email settings, and effectively use Teams for group communication and virtual meetings greatly aids in the smooth functioning of an office or work group. The skills taught here are especially helpful for ensuring that offices run efficiently.

See salaries and explore the career path for Office Manager

Administrative Assistant

An Administrative Assistant provides support to offices and personnel, including tasks such as scheduling, communication, and document management. This role requires proficiency in email, instant messaging, and virtual meeting tools, using them for daily communication and collaboration. This course will help an Administrative Assistant build skills in crafting professional emails using Microsoft Outlook, as well as manage email settings and use Microsoft Teams effectively. Learning to use group chats to manage projects, sharing files, and schedule meetings will make an assistant highly adaptable and effective. It may be useful for administrative assistants to take this course.

See salaries and explore the career path for Administrative Assistant

Customer Success Specialist

A Customer Success Specialist works to build relationships with clients, often relying heavily on email and virtual meetings. This role requires clear and professional communication to ensure customer satisfaction. This course helps a Customer Success Specialist by teaching how to craft professional emails using Microsoft Outlook, as well as manage inbox settings to maintain an organized response system. Using Microsoft Teams tools to provide support and offer virtual meetings to clients is also covered in this course, which provides crucial support for improving communication skills. This course is a good resource for learning to increase customer satisfaction and retention.

See salaries and explore the career path for Customer Success Specialist

Recruiter

A Recruiter is responsible for talent acquisition, often requiring clear and professional communication with candidates and hiring managers through email, instant messaging, and virtual meetings. This role requires professional correspondence and the ability to organize and find information quickly. This course helps a Recruiter by providing skills to craft effective and professional emails using Microsoft Outlook. Learning to use Microsoft Teams for scheduling, messaging, and file sharing will improve the recruiter's capability of connecting with candidates and hiring managers. Recruiters might find this class particularly helpful.

See salaries and explore the career path for Recruiter

Sales Representative

A Sales Representative needs to communicate effectively with potential and existing clients, which takes strong communication and organizational skills. This role requires sending effective emails and using online communication tools for quick response and follow up. This course helps a Sales Representative use Microsoft Outlook to craft professional emails and organize their inbox. Also, the skills learned in managing group chats and setting up virtual meetings through Microsoft Teams are essential for the role. This course provides skills to help representatives connect with clients effectively.

See salaries and explore the career path for Sales Representative

Virtual Assistant

A Virtual Assistant provides administrative, technical, or creative assistance to clients from a remote location. This role requires proficiency in a variety of digital communication tools, including email, instant messaging, and virtual meeting platforms. This course helps a Virtual Assistant learn to craft professional emails using Microsoft Outlook, schedule meetings and share files through Microsoft Teams, and stay connected with clients. Learning to manage out of office replies and email signatures ensures that a Virtual Assistant will present in a professional manner. This course may be useful for managing communication with clients and colleagues.

See salaries and explore the career path for Virtual Assistant

Technical Writer

A Technical Writer produces documentation and instructional materials, often requiring proficiency in crafting clear and professional emails for collaboration and information gathering. This role benefits from understanding the many tools of team-based communication to improve workflow. This course will help a Technical Writer to craft professional emails using Microsoft Outlook, as well as manage their inbox. Mastering Microsoft Team’s group chat tools to manage projects will greatly help writers communicate and collaborate with team members. This course may help to provide collaboration and communication skills.

See salaries and explore the career path for Technical Writer

Marketing Coordinator

A Marketing Coordinator supports marketing campaigns by managing project communications, which require strong communication skills and the ability to use various digital platforms. This role involves sending emails, organizing meetings, and sharing information with team members and stakeholders. This course helps a Marketing Coordinator to craft professional emails using Microsoft Outlook and to organize their inbox. The skills taught in using Microsoft Team’s chats, virtual meetings, and collaboration tools are all helpful for managing the communication needs of a marketing campaign. This course may be useful for communication skills.

See salaries and explore the career path for Marketing Coordinator

Business Analyst

A Business Analyst analyzes data and business processes, often working across teams to gather project requirements; thus, communication and collaboration skills are important. This role uses email, instant messaging, and virtual meetings for gathering information and sharing findings. This course may be useful for a Business Analyst to learn to craft professional emails using Microsoft Outlook and to organize the inbox. Using the tools of Microsoft Teams to manage projects and share files will allow a Business Analyst to communicate efficiently. This course may help to provide collaboration skills.

See salaries and explore the career path for Business Analyst

Public Relations Specialist

A Public Relations Specialist manages an organization's relationship with the public, which requires them to communicate effectively using a variety of channels. This role often includes writing professional emails and utilizing online communication platforms for outreach and updates. This course may be useful in helping a Public Relations Specialist to craft professional emails using Microsoft Outlook, as well as utilize the tools of Microsoft Teams for quick feedback and planning. This course may help to provide communication and planning skills.

See salaries and explore the career path for Public Relations Specialist

Effective Communication Tactics for the Modern Workplace

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