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Christian Alcalá
Este curso está diseñado para quienes buscan llevar sus habilidades de venta y servicio al cliente en el sector retail al siguiente nivel. Aquí conocerás los secretos para realizar demostraciones de producto irresistibles, ofrecer un servicio al cliente que cautive y fidelice, implementar estrategias de venta cruzada efectivas y aprovechar el poder del trabajo en equipo para impulsar tus resultados. Aprovecha la oportunidad de aprender de la mano de nuestro experto en entrenamiento de ventas y estrategia comercial, quien te brindará las mejores recomendaciones para maximizar tus resultados y llevar tu carrera en retail al siguiente nivel.
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OpenCourser.com/course/r33zdi/potencia
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Syllabus
Potencia tus ventas en el sector retail
Entras a una tienda con la esperanza de encontrar ese producto que tanto necesitas, pero te atiende un vendedor que no entiende tus necesidades, que insiste en productos que no te interesan, se impacienta porque no tomas una decisión rápida y te hace sentir incómodo. La experiencia se vuelve frustrante, y al final, te vas sin comprar nada. ¿Te suena familiar? Es una situación muy común y no es lo que queremos para nuestros clientes. Este curso está diseñado para que tú, como profesional de ventas en retail, transformes esas interacciones negativas en experiencias memorables. Aprenderás a realizar demostraciones de producto que realmente conecten, ofrecer un servicio excepcional que haga sentir valorados a los clientes y aplicar técnicas de ventas cruzadas que aumenten tus resultados. ¡No permitas que la mala atención al cliente siga siendo la norma!
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Este curso está diseñado para quienes buscan llevar sus habilidades de venta y servicio al cliente en el sector retail al siguiente nivel
Aquí conocerás los secretos para realizar demostraciones de producto irresistibles, ofrecer un servicio al cliente que cautive y fidelice, implementar estrategias de venta cruzada efectivas y aprovechar el poder del trabajo en equipo para impulsar tus resultados
Aprovecha la oportunidad de aprender de la mano de nuestro experto en entrenamiento de ventas y estrategia comercial, quien te brindará las mejores recomendaciones para maximizar tus resultados y llevar tu carrera en retail al siguiente nivel
Potencia tus ventas en el sector retail
Entras a una tienda con la esperanza de encontrar ese producto que tanto necesitas, pero te atiende un vendedor que no entiende tus necesidades, que insiste en productos que no te interesan, se impacienta porque no tomas una decisión rápida y te hace sentir incómodo
La experiencia se vuelve frustrante, y al final, te vas sin comprar nada
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Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Potencia tus ventas en el sector retail with these
activities:
Practice Active Listening
Show steps
Engaging in active listening exercises will strengthen your ability to listen attentively, understand customer concerns, and respond effectively, leading to improved customer satisfaction.
Browse courses on
Active Listening
Show steps
-
Find a partner and take turns being the listener and the speaker.
-
The speaker should share a story or experience, while the listener practices active listening techniques such as maintaining eye contact, nodding, and asking clarifying questions.
-
Switch roles and repeat the exercise.
Interact with coursemates
Show steps
Share your experiences, ask questions, and get feedback from your peers to enhance your understanding of the course material.
Show steps
-
Introduce yourself and ask questions
-
Listen to others' experiences and insights
-
Participate in discussions and debates
Practice role-playing
Show steps
Engage in role-playing exercises to hone your communication, persuasion, and problem-solving abilities in real-world retail scenarios.
Browse courses on
Customer Service
Show steps
-
Identify challenging customer situations
-
Develop strategies to handle objections
-
Practice active listening and empathy
Three other activities
Expand to see all activities and additional details
Show all six activities
Learn about Cross-Selling Techniques
Show steps
Exploring online tutorials on cross-selling techniques will provide you with practical tips and strategies for increasing sales and enhancing customer experiences.
Browse courses on
Cross-Selling
Show steps
-
Search for reputable sources or online platforms offering tutorials on cross-selling.
-
Choose a tutorial that aligns with your specific retail industry or products.
-
Follow the tutorial steps, taking notes on key points and best practices.
Attend a sales training workshop
Show steps
Attend an in-person or virtual workshop to master advanced sales techniques, sharpen your product knowledge, and learn about industry best practices.
Browse courses on
Sales Strategies
Show steps
-
Research and identify relevant workshops
-
Register and attend the workshop
-
Take comprehensive notes and apply learnings
Develop a product knowledge presentation
Show steps
Create a presentation that showcases your in-depth understanding of product features, benefits, and key selling points to enhance your persuasion skills.
Show steps
-
Research and gather information about the product
-
Organize and structure your presentation
-
Practice your delivery and get feedback
Practice Active Listening
Show steps
Engaging in active listening exercises will strengthen your ability to listen attentively, understand customer concerns, and respond effectively, leading to improved customer satisfaction.
Browse courses on
Active Listening
Show steps
Show steps
Show steps
- Find a partner and take turns being the listener and the speaker.
- The speaker should share a story or experience, while the listener practices active listening techniques such as maintaining eye contact, nodding, and asking clarifying questions.
- Switch roles and repeat the exercise.
Interact with coursemates
Show steps
Share your experiences, ask questions, and get feedback from your peers to enhance your understanding of the course material.
Show steps
Show steps
Show steps
- Introduce yourself and ask questions
- Listen to others' experiences and insights
- Participate in discussions and debates
Practice role-playing
Show steps
Engage in role-playing exercises to hone your communication, persuasion, and problem-solving abilities in real-world retail scenarios.
Browse courses on
Customer Service
Show steps
Show steps
Show steps
- Identify challenging customer situations
- Develop strategies to handle objections
- Practice active listening and empathy
Three other activities
Expand to see all activities and additional details
Show all six activities
Learn about Cross-Selling Techniques
Show steps
Exploring online tutorials on cross-selling techniques will provide you with practical tips and strategies for increasing sales and enhancing customer experiences.
Browse courses on
Cross-Selling
Show steps
Show steps
Show steps
- Search for reputable sources or online platforms offering tutorials on cross-selling.
- Choose a tutorial that aligns with your specific retail industry or products.
- Follow the tutorial steps, taking notes on key points and best practices.
Attend a sales training workshop
Show steps
Attend an in-person or virtual workshop to master advanced sales techniques, sharpen your product knowledge, and learn about industry best practices.
Browse courses on
Sales Strategies
Show steps
Show steps
Show steps
- Research and identify relevant workshops
- Register and attend the workshop
- Take comprehensive notes and apply learnings
Develop a product knowledge presentation
Show steps
Create a presentation that showcases your in-depth understanding of product features, benefits, and key selling points to enhance your persuasion skills.
Show steps
Show steps
Show steps
- Research and gather information about the product
- Organize and structure your presentation
- Practice your delivery and get feedback
Career center
Learners who complete Potencia tus ventas en el sector retail will develop knowledge and skills
that may be useful to these careers:
For more career information including salaries, visit:
OpenCourser.com/course/r33zdi/potencia
Reading list
We haven't picked any books for this reading list yet.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/r33zdi/potencia
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Effort
1 semana de estudio, 2 horas/semana
Level
Intermediate
Via
Coursera
Institution
UBITS
Instructor
Christian Alcalá
Session
August 5, 2024
- August 19, 2024
Language
Español
Transcripts
English
Português
Good to know
Este curso está diseñado para quienes buscan llevar sus habilidades de venta y servicio al cliente en el sector retail al siguiente nivel
Aquí conocerás los secretos para realizar demostraciones de producto irresistibles, ofrecer un servicio al cliente que cautive y fidelice, implementar estrategias de venta cruzada efectivas y aprovechar el poder del trabajo en equipo para impulsar tus resultados
Aprovecha la oportunidad de aprender de la mano de nuestro experto en entrenamiento de ventas y estrategia comercial, quien te brindará las mejores recomendaciones para maximizar tus resultados y llevar tu carrera en retail al siguiente nivel
Potencia tus ventas en el sector retail
Entras a una tienda con la esperanza de encontrar ese producto que tanto necesitas, pero te atiende un vendedor que no entiende tus necesidades, que insiste en productos que no te interesan, se impacienta porque no tomas una decisión rápida y te hace sentir incómodo
La experiencia se vuelve frustrante, y al final, te vas sin comprar nada
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