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Dr. Katharina Grimm

UX writing is the user communication within digital interfaces. In order for users to complete a certain task when using a website or an app, this communication has to be intuitive and easy to understand – for everybody. It goes without saying that this includes users of all abilities and users in all kinds of situations. Therefore, inclusion and accessibility play a major role in UX writing.

But how can we make sure our UX writing is accessible?

If you are interested in UX writing but still struggle with how to make your UX writing accessible, this course is the right choice for you.

Read more

UX writing is the user communication within digital interfaces. In order for users to complete a certain task when using a website or an app, this communication has to be intuitive and easy to understand – for everybody. It goes without saying that this includes users of all abilities and users in all kinds of situations. Therefore, inclusion and accessibility play a major role in UX writing.

But how can we make sure our UX writing is accessible?

If you are interested in UX writing but still struggle with how to make your UX writing accessible, this course is the right choice for you.

Who should join

This course is the perfect match for all UX writers, UX designers, UI designers, developers, product managers, and all other kinds of professionals working in the field of digital product development, as well as for everybody else who is interested in UX writing.

What you will learn

In the first part of the two-part series, you will learn

  • about accessibility in user experience

  • about the role of UX writing in the accessibility of digital products

  • how to make on-screen copy such as button text, link text, etc. accessible

In the second part of the two-part series, you will learn

  • about accessibility in UX writing

  • about the role of alt text in accessibility

  • where and how to add alt text

  • how to document alt text

Sounds good? Then join this class and leave it with an eye for non-accessible copy and specific knowledge on how to write inclusive and accessible copy and alt text.

If you want to take all of my UX Writing courses, here is the order recommend:

1 Introduction To UX Writing

2 Transitioning To UX Writing

3 Accessible UX Writing

4 UX Writing: Finding Your Voice and Tone

5 UX Writing in Practice: Documentation & Processes

6 User Research And Testing For UX Writing

7 Inclusive UX Writing: Physical Abilities & Neurodivergence

8 Inclusive UX Writing: Gender, Race & Age

9 Culture-Based UX Writing

10 Localization in UX Writing

11 Fighting „Dark“ UX Writing: How To Write Kind UX Copy

12 Building Your UX Writing Portfolio

13 Freelancing in UX Writing

Please note that all courses stand for themselves and that you don't need to take any course as a prerequisite for taking another one. You don’t have to follow this order. This is only my very own suggestion, which is especially helpful when you need guidance on which course to pick next.

Enroll now

What's inside

Learning objectives

  • Understand the role of accessibility in user experience
  • Understand the role of ux writing in the accessibility of digital products
  • Get to know important tools such as screen readers
  • Make on-screen copy such as button text, link text, etc. accessible
  • Know how to use emojis in an accessible way
  • Understand the role of alt text in accessibility
  • Know where and how to add alt text
  • Document alt text so that others can work with it

Syllabus

Welcome!

Welcome to this course! In the introduction, I will give you a brief overview of what you'll learn in this two-course series, who this double course is best suited for, and how you can best benefit from it. Sounds good? Then let's go!

Read more

Now, there's one thing, all UX professionals seem to have passionately agreed on: To make digital products available to everybody, we need to make sure to remove all barriers for users of all abilities. This, too, applies to UX writing, which is why in this class, we will dive deeply into one of the most important aspects of writing for digital interfaces: accessibility. Let's begin by taking a look at accessible on-screen text, which will we put our focus on in the first course of this series.

As always, let's kick this course off with some groundwork and some motivation to keep going! In this first lesson, we will briefly discuss what UX writing is, and then we'll take a closer look at why accessible UX writing is important – from ethical and legal reasons to marketing-related and sales-related reasons.

We'll start with the very basics: In this lesson, we will learn about the diversity of our audience and about the different forms of impairment users can have, ranging from permanent impairment over temporary impairment to situational impairment.

To provide accessible UX writing, we need to understand screen readers. This is exactly what this lesson is all about! Let’s see how screen readers work and how our users interact with digital interfaces while using them. Also, we complete this lesson by using a screen reader on our laptop or mobile device to get a more practical idea of a screen reader-based user experience.

As we know, this first part of the course is all about on-screen text, so after the first lessons have given us a nice introduction about diversity and the user experience in general, it is now time to put our focus on on-screen text, which is the visible long copy and microcopy that appears in the design of digital interfaces (it's what we usually mean when we talk about "UX writing"). Let's quickly learn about the differences between on-screen text and alt text, and then head over to the next lesson to find out how to make sure these text elements are accessible.

What does it take to write accessible on-screen text? Let's take a look at the first rule that we should keep in mind: Always provide context and ensure clarity.

The second rule is all about putting your design and text elements in the right order: Which information should users receive first in order to be able to use the interface, for example, with a screen reader? Let's find out in this lesson.

Links and buttons are some of the most important design elements for users when navigating through a digital interface. Therefore, writing clear copy for them is absolutely crucial. In this lesson, we'll discuss how to do exactly that.

Emojis can spice up your on-screen text A LOT. This is why they are often used in headlines, long copy, and even in microcopy. However, when it comes to accessibility, we should keep some things in mind to make sure that our emojis don't compromise a seamless user experience.

In this last lesson of the first part of this course, we will take a look back at what we've learned, and: you will get an exercise to practice your newfound knowledge! Yay!

Let's take a look back and check what we've learned in the first course of this two-course series.

Yes! We're done with the first part of this course! Now it is time to head over to the second part of this course, in which we will focus on alt text. Alt text consists of text elements that are not visible in the interface but can only be detected by screen readers, which is why they are very important for creating an inclusive user experience. Let's dive deeper here.

Time to get back on track! If you have taken a break between the first and the second part of this class, you can use this lesson to refresh your knowledge about what we've learned in the first part of the course (if not, feel free to skip – don't worry, you won't miss out on anything important, if you have just watched the first part).

After some introductory words, it's now time to dive into the depths of alt text. Let's find out what alt text is, how it works, where it appears, and why we need it – all in this lesson, which we will close by doing an exercise to learn more about the practical use of alt text.

Not every visual element in the interface needs to have alt text. But how do we know where we should add alt text and where we shouldn't? This lesson will show you how to tell one from the other.

In this lesson, we will go through all the guidelines we have to keep in mind when writing accessible alt text – from using functional instead of visual descriptions to keeping information short and relevant and avoiding personal attributes. And: we’ll also look at some examples to make our point clear.

Let’s take some time to talk about more practical aspects of writing alt text: In this lesson, we’ll learn how to involve keywords in our alt text (and well, how not to), and how to document your alt text so developers can work with it.

Almost the last lesson, so it's time to share my personal tips and tricks for making your UX writing accessible. Among other things, we will talk about why it can help to read your text out loud before publishing it, and why it is crucial to becoming aware of unconscious biases.

In this lesson, we will quickly go through everything we've discussed in the second part of this class and you will meet your final exercise of this class – your class project.

Let's take a look back and check what we've learned in the second course of this two-course series.

Let's take a moment and say goodbye to each other!

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Activities

Coming soon We're preparing activities for Accessible UX Writing. These are activities you can do either before, during, or after a course.

Career center

Learners who complete Accessible UX Writing will develop knowledge and skills that may be useful to these careers:
User Experience Writer
A User Experience Writer crafts the words and content that guide users through digital products, such as websites and applications, ensuring intuitive and effective interactions. The Accessible UX Writing course provides specific knowledge to excel, focusing on creating clear, understandable copy for all users, regardless of abilities. Learning about screen readers, accessible on-screen text, and the critical role of alt text empowers professionals to write inclusive button and link texts and microcopy. This course is essential for aspiring or current User Experience Writers who recognize the ethical, legal, and business imperative of designing for universal accessibility. It offers a practical foundation for immediate application.
Accessibility Specialist
An Accessibility Specialist focuses on ensuring digital products, services, and environments are usable by individuals with disabilities. This critical role involves auditing, advising, and implementing best practices. The Accessible UX Writing course provides an essential deep dive into a specific, yet often overlooked, facet of digital accessibility: textual communication. By learning about the role of UX writing in making digital products accessible, understanding tools like screen readers, and mastering the creation of inclusive on-screen copy and alt text, a professional can directly apply this knowledge. This course helps build a foundation for specific, actionable improvements in digital product accessibility, particularly concerning content, thereby enhancing overall compliance and user reach.
Digital Accessibility Consultant
A Digital Accessibility Consultant advises organizations on how to create and maintain digital products and services that meet accessibility standards and regulations. This role involves auditing, providing recommendations, and guiding implementation. The Accessible UX Writing course is specifically beneficial for a Digital Accessibility Consultant as it provides in-depth, practical knowledge on a critical aspect of digital accessibility: user-facing content. Understanding the nuances of accessible on-screen text, appropriate use of emojis, and comprehensive alt text strategies enables the consultant to provide targeted, actionable advice. This course helps build a foundation for addressing a key area of accessibility, ensuring all digital communications are inclusive for diverse users and legally compliant.
Content Designer
Content Designers are responsible for the strategy, creation, and governance of content across digital products and services. This role encompasses the entire content experience, demanding a user-centric approach. The Accessible UX Writing course offers invaluable insights for Content Designers, ensuring their strategies inherently include accessibility considerations from the outset. Understanding diverse user impairments, how screen readers function, and the specifics of crafting accessible on-screen messages and alt text will enable professionals to design content flows that are inherently navigable and comprehensible for everyone. This course helps build a foundational expertise in creating truly inclusive digital experiences.
Product Manager
Product Managers guide the development and strategy of digital products, overseeing their entire lifecycle. A core responsibility is ensuring the product meets user needs and business goals. For a Product Manager, the Accessible UX Writing course may be useful to understand the vital role inclusive content plays in product success and user satisfaction. Knowing how to make on-screen copy and alt text accessible, and the implications for users with diverse abilities, helps in making informed decisions about product requirements, feature prioritization, and team guidance. This course helps build awareness of the ethical, legal, and market benefits of accessible design, enabling the creation of truly universal and successful products.
User Interface Designer
User Interface Designers craft the visual and interactive elements of digital products, focusing on aesthetics and usability. While primarily visual, the placement and presentation of text are integral to their work. This Accessible UX Writing course may be helpful for a User Interface Designer to understand how their design choices impact the readability and accessibility of on-screen copy and the overall user experience. Learning about screen reader functionality, accessible layout for text elements, and the interplay between visual design and alt text empowers designers to create interfaces that are not only visually appealing but also inherently inclusive. This course helps build a foundation for making design decisions that support universal access.
Technical Writer
A Technical Writer creates clear, concise, and accurate documentation for users, covering instructions, manuals, and online help content. As much documentation moves to digital interfaces, accessibility becomes crucial. The Accessible UX Writing course may be useful for a Technical Writer to incorporate inclusive practices into their digital content. Understanding how to make on-screen copy accessible, providing context and clarity, and effectively using alt text for images in digital guides ensures information reaches the broadest audience, including those using assistive technologies. This course helps build a foundation in applying accessibility principles to complex information, improving the usability of technical documentation.
Web Content Manager
A Web Content Manager is responsible for the content strategy, creation, and maintenance of a website. This involves ensuring content is accurate, engaging, and aligns with organizational goals. For a Web Content Manager, the Accessible UX Writing course may be useful to ensure all web content is inclusive and accessible to the widest possible audience. Learning how to write accessible on-screen text for articles, headlines, and calls-to-action, as well as understanding the proper use and documentation of alt text for images, directly translates to managing high-quality, compliant web content. This course helps build a foundation for implementing best practices in digital content publishing, addressing ethical and legal requirements.
Information Architect
An Information Architect structures and labels content within digital products, making it findable and understandable. This role is fundamental to user navigation and comprehension. The Accessible UX Writing course may be useful for an Information Architect to ensure structural choices support accessibility. Understanding how screen readers process information, the importance of clear link text and button copy for navigation, and the function of alt text in conveying meaning, allows for the creation of more inclusive information structures. This course helps build a foundation for designing information flows and taxonomies that are inherently accessible, improving the overall user experience for everyone.
Quality Assurance Engineer
A Quality Assurance Engineer ensures that software and digital products meet specified requirements and are free of defects. This involves rigorous testing, including functionality, usability, and increasingly, accessibility. The Accessible UX Writing course may be helpful for a Quality Assurance Engineer to specifically test for content accessibility. Understanding how screen readers interact with digital interfaces, how on-screen copy should be structured for clarity, and where and how alt text should be implemented allows for more thorough and effective accessibility testing. This course helps build a foundation for identifying and reporting issues related to inaccessible text and user communication within digital products, thereby enhancing product quality.
Front-End Developer
A Front End Developer builds the user-facing part of websites and applications, translating design mockups into interactive digital experiences. This role often involves implementing text, buttons, and images. The Accessible UX Writing course may be useful for a Front End Developer to understand the underlying principles of accessible content, enabling them to write more semantic and accessible code. Knowing how screen readers interpret content, the importance of correct HTML structure for on-screen text, and how to properly implement and document alt text, directly contributes to building robust, inclusive interfaces. This course helps build a foundation for writing code that inherently supports universal access and a seamless user experience for all users.
Instructional Designer
An Instructional Designer creates engaging and effective learning experiences, often developing digital courses, modules, and educational content. Ensuring these materials are accessible is crucial for diverse learners. The Accessible UX Writing course may be useful for an Instructional Designer to apply accessibility principles to their digital learning content. Learning about how screen readers function, how to structure on-screen text for clarity, and the importance of alt text for visual aids in educational modules, helps ensure that all students can fully engage with and comprehend the material. This course helps build a foundation for creating inclusive educational content that supports universal learning and meets modern standards.
Marketing Copywriter
A Marketing Copywriter crafts persuasive and engaging text for advertisements, campaigns, and promotional materials across various channels. While traditionally focused on conversion and branding, digital marketing increasingly intersects with user experience and accessibility. The Accessible UX Writing course may be useful for a Marketing Copywriter to ensure their digital marketing materials reach the broadest possible audience. Understanding how to make on-screen copy clear and accessible, and how alt text can enhance or detract from the user experience, particularly for those using assistive technologies, can expand campaign reach and effectiveness. This course helps build a foundation for creating inclusive marketing messages that resonate with a wider and more diverse demographic.
User Researcher
A User Researcher studies target users to understand their needs, behaviors, and motivations, informing product development. This involves conducting interviews, usability tests, and analyzing data. The Accessible UX Writing course may be useful for a User Researcher to develop a deeper understanding of users with diverse abilities and the specific challenges they face with digital interfaces. This knowledge helps in designing more inclusive research studies, asking pertinent questions about accessibility, and interpreting feedback related to content usability. By understanding screen readers and inclusive copy principles, a User Researcher can better advocate for accessible design and user experience within their organization. This course helps build a foundation for comprehensive, inclusive user data collection.
Search Engine Optimization Specialist
A Search Engine Optimization Specialist works to improve a website's visibility on search engines, driving organic traffic. While often technical, content plays a significant role in SEO strategy. The Accessible UX Writing course may be helpful for a Search Engine Optimization Specialist to understand how accessible content can also improve search engine rankings. Search engines prioritize user experience, and accessible content, including well-crafted alt text and clear on-screen copy, contributes to a positive user experience while providing valuable contextual keywords. This course helps build a foundation for integrating accessibility considerations into content optimization strategies, potentially enhancing both user reach and search performance organically.

Reading list

We haven't picked any books for this reading list yet.
Argues that UX writing is not just about writing words, but about designing the entire user experience. It covers topics such as information architecture, interaction design, and visual design.
Comprehensive guide to microcopy, the small bits of text that appear on websites, apps, and other digital products. It covers topics such as writing for different contexts, using humor and personality, and writing for international audiences.
A classic in the field of UX writing, this book provides practical advice on how to write clear, concise, and user-friendly copy for websites, apps, and other digital products.
Classic in the field of information architecture, the art and science of organizing and labeling web content. It covers topics such as user research, content strategy, and navigation design.
Comprehensive guide to interaction design, the process of designing interactive digital products. It covers topics such as user research, prototyping, and evaluation.
Helps UX writers to develop a strategic approach to their work. It covers topics such as user research, content strategy, and writing for different platforms.
Provides practical advice on content design, the process of creating content that is clear, concise, and user-friendly. It covers topics such as user research, content strategy, and writing for different platforms.
Classic in the field of marketing, and it has had a major influence on the field of UX design. It covers topics such as persuasion, storytelling, and memory.
Comprehensive guide to accessibility for everyone, regardless of their disability. It covers a wide range of topics, including web accessibility, mobile accessibility, and more.
Practical guide to building accessible websites. It covers the basics of accessibility as well as more advanced topics like ARIA and WCAG 2.0.
Practical guide to accessibility for web developers. It covers the basics of accessibility as well as more advanced topics like ARIA and WCAG 2.0.
Practical guide to accessible web design. It covers the basics of accessibility as well as more advanced topics like ARIA and WCAG 2.0.
Practical guide to accessible web design for people with disabilities. It covers the basics of accessibility as well as more advanced topics like ARIA and WCAG 2.0.
Basic introduction to accessibility for web developers. It covers the basics of accessibility as well as more advanced topics like ARIA and WCAG 2.0.
Beginner's guide to accessibility for web developers. It covers the basics of accessibility as well as more advanced topics like ARIA and WCAG 2.0.
Explores the role of emotion in the design of products and services. It argues that products that are emotionally appealing are more likely to be successful.
Comprehensive reference of 125 key design principles, many of which are directly applicable to UX. It provides concise explanations and visual examples of principles from various disciplines, offering a broad understanding of fundamental design concepts that inform UX. It's a useful reference for designers of all levels.

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