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Intercultural Communications in the Workplace
The "Intercultural Communications in the Workplace" course is designed to equip learners with essential skills and insights for successfully navigating negotiations and communication in diverse cultural contexts. Throughout this comprehensive course, participants will delve into the intricacies of cross-cultural interactions, examining how cultural differences impact negotiation strategies, communication styles, and relationship-building.
Read more
The "Intercultural Communications in the Workplace" course is designed to equip learners with essential skills and insights for successfully navigating negotiations and communication in diverse cultural contexts. Throughout this comprehensive course, participants will delve into the intricacies of cross-cultural interactions, examining how cultural differences impact negotiation strategies, communication styles, and relationship-building.
Read more
The "Intercultural Communications in the Workplace" course is designed to equip learners with essential skills and insights for successfully navigating negotiations and communication in diverse cultural contexts. Throughout this comprehensive course, participants will delve into the intricacies of cross-cultural interactions, examining how cultural differences impact negotiation strategies, communication styles, and relationship-building.
Upon completing this course, learners will possess a comprehensive understanding of cross-cultural negotiation dynamics and effective communication strategies. They will be well-equipped to navigate diverse cultural contexts, build successful business relationships, and achieve positive negotiation outcomes in an increasingly interconnected global landscape. This course empowers individuals to engage confidently and respectfully with counterparts from different cultural backgrounds, contributing to successful cross-cultural collaboration and communication.
As part of your reflection and application activities, you will develop the following transferable skills: Global Awareness, Intercultural Competence, Adaptability, Critical Thinking, Cultural Intelligence, Problem-Solving, Perspective Taking, Critical Analysis, Decision-Making, Contextual Understanding.
Register for this course and see more details by visiting:
OpenCourser.com/course/t5is52/intercultural
What's inside
Learning objectives
- Reflect on personal communication practices to enhance cultural sensitivity.
- Evaluate and improve personal rapport management skills in diverse contexts.
- The course is divided into 10 modules. the first module is an introduction, in which you will learn how to navigate the course, using the edx platform and how to complete the reflective exercises both individually and within your peer group community. the last module provides a re-cap of your learning and includes a course exam.
- Learning outcomes:
- Understanding the dynamics of communication:
- Recognise the different purposes of communication and analyse its levels of meaning.
- Develop conscious awareness of verbal and non-verbal communicative cues.
- Explore the interplay between culture and communication habits.
- Cultural identity and self-awareness:
- Analyse personal cultural influences and understand the impact of identity on communication.
- Define, analyse, and reflect on culture from a personal perspective.
- Explore the relationship between culture, self-identity, and reasoning habits.
- Cultural influence on communication styles:
- Examine the dynamics of high-context and low-context cultures on communication.
- Explain the influence of culture on politeness, rapport management, and negotiation.
- Identify and adapt to diverse cultural rules and negotiation styles.
- Enhancing intercultural competence:
- Develop intercultural competence to navigate diverse communication scenarios.
- Apply linguistic politeness strategies to improve intercultural interactions.
- Effective rapport building:
- Explain the concept of relational work and its role in building rapport.
- Apply rapport management techniques using conversational involvement and accommodation strategies.
- Cultural aspects of negotiation:
- Understand the impact of cultural differences on negotiation processes.
- Apply effective negotiation strategies across cultural boundaries.
- Analyse case studies in business and diplomacy to adapt negotiation styles.
- Intercultural communicative competence:
- Explain intercultural communicative competence and its significance in diverse interactions.
- Utilise the speaking model to enhance cross-cultural communication skills.
- Reflect on experiences to identify areas for improvement and continuous development.
- By achieving these learning outcomes, learners will gain a holistic understanding of intercultural communication and negotiation, along with the transferable skills necessary for effective communication, cultural awareness, rapport building, negotiation, and intercultural competence.
- Reflect on personal communication practices to enhance cultural sensitivity.
- Evaluate and improve personal rapport management skills in diverse contexts.
- The course is divided into 10 modules. the first module is an introduction, in which you will learn how to navigate the course, using the edx platform and how to complete the reflective exercises both individually and within your peer group community. the last module provides a re-cap of your learning and includes a course exam.
- Learning outcomes:
- Understanding the dynamics of communication:
- Recognise the different purposes of communication and analyse its levels of meaning.
- Develop conscious awareness of verbal and non-verbal communicative cues.
- Explore the interplay between culture and communication habits.
- Cultural identity and self-awareness:
- Analyse personal cultural influences and understand the impact of identity on communication.
- Define, analyse, and reflect on culture from a personal perspective.
- Explore the relationship between culture, self-identity, and reasoning habits.
- Cultural influence on communication styles:
- Examine the dynamics of high-context and low-context cultures on communication.
- Explain the influence of culture on politeness, rapport management, and negotiation.
- Identify and adapt to diverse cultural rules and negotiation styles.
- Enhancing intercultural competence:
- Develop intercultural competence to navigate diverse communication scenarios.
- Apply linguistic politeness strategies to improve intercultural interactions.
- Effective rapport building:
- Explain the concept of relational work and its role in building rapport.
- Apply rapport management techniques using conversational involvement and accommodation strategies.
- Cultural aspects of negotiation:
- Understand the impact of cultural differences on negotiation processes.
- Apply effective negotiation strategies across cultural boundaries.
- Analyse case studies in business and diplomacy to adapt negotiation styles.
- Intercultural communicative competence:
- Explain intercultural communicative competence and its significance in diverse interactions.
- Utilise the speaking model to enhance cross-cultural communication skills.
- Reflect on experiences to identify areas for improvement and continuous development.
- By achieving these learning outcomes, learners will gain a holistic understanding of intercultural communication and negotiation, along with the transferable skills necessary for effective communication, cultural awareness, rapport building, negotiation, and intercultural competence.
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Explores cross-cultural communication, which is essential in today's business landscape
Enhances cultural sensitivity, adaptability, and critical thinking, which are important skills for success in diverse workplaces
Develops intercultural competence, rapport building, and negotiation strategies, which are crucial for effective communication in cross-cultural environments
Emphasizes transferable skills such as global awareness and intercultural competence, which are highly valued in the workplace
Through engagement in peer group activities, learners can apply their knowledge and receive feedback
Requires prerequisite knowledge of intercultural communication concepts, which may limit accessibility for beginners
Save this course
Save Intercultural Communications in the Workplace to your list so you can find it easily later:
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Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Intercultural Communications in the Workplace with these
activities:
Explore online tutorials on intercultural communication and negotiation
Show steps
These tutorials can provide additional resources and insights to supplement your learning from the course materials.
Show steps
-
Search for online tutorials on intercultural communication and negotiation.
-
Choose tutorials that cover topics relevant to the course.
-
Watch or read the tutorials carefully.
-
Take notes and highlight key concepts.
Read and summarize the book "Culture Map" by Erin Meyer
Show steps
Reading this book will provide you with insights into the cultural differences that impact communication and negotiation in international business.
View
Penguin Readers Level 4: No Rules Rules (ELT...
on Amazon
Show steps
-
Read each chapter of the book.
-
Summarize the key points of each chapter in your own words.
-
Identify the intercultural communication challenges discussed in the book.
-
Develop strategies to address these challenges based on the book's insights.
Complete practice exercises on cultural awareness and negotiation
Show steps
These exercises will help you develop your intercultural competence and negotiation skills.
Show steps
-
Access online practice exercises on cultural awareness and negotiation.
-
Complete the exercises regularly.
-
Review your answers and identify areas for improvement.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Role-play negotiation scenarios in small groups
Show steps
Practicing negotiation skills through role-playing will enhance your ability to apply course concepts in real-world scenarios.
Show steps
-
Form small groups of 3-4 people.
-
Choose a negotiation scenario from the course materials or create your own.
-
Assign roles to each group member.
-
Negotiate the scenario according to the instructions.
-
Reflect on the negotiation process and identify areas for improvement.
Develop a cross-cultural communication plan for a specific business scenario
Show steps
Creating a cross-cultural communication plan will enable you to apply your knowledge of cultural differences and negotiation strategies to a practical business context.
Show steps
-
Identify a specific business scenario that involves cross-cultural communication.
-
Research the cultural backgrounds of the parties involved.
-
Develop a communication plan that addresses the cultural differences and negotiation strategies.
-
Present your plan to your peers or instructor for feedback.
Attend workshops on intercultural communication and negotiation
Show steps
These workshops can provide practical insights and opportunities to network with experts.
Show steps
-
Research workshops on intercultural communication and negotiation in your area.
-
Attend workshops that align with your learning goals.
-
Actively participate in the workshops and ask questions.
-
Follow up with the workshop organizers to continue learning.
Participate in online contests or competitions on intercultural communication
Show steps
This will provide an opportunity to test your skills and learn from others in a competitive environment.
Show steps
-
Search for online contests or competitions on intercultural communication.
-
Choose competitions that are relevant to your interests and skill level.
-
Prepare for the competition by reviewing course materials and practicing your skills.
-
Participate in the competition and give your best effort.
-
Reflect on your performance and identify areas for improvement.
Explore online tutorials on intercultural communication and negotiation
Show steps
These tutorials can provide additional resources and insights to supplement your learning from the course materials.
Show steps
Show steps
Show steps
- Search for online tutorials on intercultural communication and negotiation.
- Choose tutorials that cover topics relevant to the course.
- Watch or read the tutorials carefully.
- Take notes and highlight key concepts.
Read and summarize the book "Culture Map" by Erin Meyer
Show steps
Reading this book will provide you with insights into the cultural differences that impact communication and negotiation in international business.
View
Penguin Readers Level 4: No Rules Rules (ELT...
on Amazon
Show steps
Show steps
Show steps
- Read each chapter of the book.
- Summarize the key points of each chapter in your own words.
- Identify the intercultural communication challenges discussed in the book.
- Develop strategies to address these challenges based on the book's insights.
Complete practice exercises on cultural awareness and negotiation
Show steps
These exercises will help you develop your intercultural competence and negotiation skills.
Show steps
Show steps
Show steps
- Access online practice exercises on cultural awareness and negotiation.
- Complete the exercises regularly.
- Review your answers and identify areas for improvement.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Role-play negotiation scenarios in small groups
Show steps
Practicing negotiation skills through role-playing will enhance your ability to apply course concepts in real-world scenarios.
Show steps
Show steps
Show steps
- Form small groups of 3-4 people.
- Choose a negotiation scenario from the course materials or create your own.
- Assign roles to each group member.
- Negotiate the scenario according to the instructions.
- Reflect on the negotiation process and identify areas for improvement.
Develop a cross-cultural communication plan for a specific business scenario
Show steps
Creating a cross-cultural communication plan will enable you to apply your knowledge of cultural differences and negotiation strategies to a practical business context.
Show steps
Show steps
Show steps
- Identify a specific business scenario that involves cross-cultural communication.
- Research the cultural backgrounds of the parties involved.
- Develop a communication plan that addresses the cultural differences and negotiation strategies.
- Present your plan to your peers or instructor for feedback.
Attend workshops on intercultural communication and negotiation
Show steps
These workshops can provide practical insights and opportunities to network with experts.
Show steps
Show steps
Show steps
- Research workshops on intercultural communication and negotiation in your area.
- Attend workshops that align with your learning goals.
- Actively participate in the workshops and ask questions.
- Follow up with the workshop organizers to continue learning.
Participate in online contests or competitions on intercultural communication
Show steps
This will provide an opportunity to test your skills and learn from others in a competitive environment.
Show steps
Show steps
Show steps
- Search for online contests or competitions on intercultural communication.
- Choose competitions that are relevant to your interests and skill level.
- Prepare for the competition by reviewing course materials and practicing your skills.
- Participate in the competition and give your best effort.
- Reflect on your performance and identify areas for improvement.
Career center
Learners who complete Intercultural Communications in the Workplace will develop knowledge and skills
that may be useful to these careers:
Intercultural Relations Specialist
Intercultural Relations Specialist
Intercultural Relations Specialists focus on building cross-cultural understanding and communication across a variety of cultural groups. This course may be particularly relevant to those who seek to work as Intercultural Relations Specialists in areas such as international relations, diplomacy, or human resources. The course's emphasis on cross-cultural negotiation, communication styles, and cultural sensitivity would be highly beneficial.
Multicultural Marketing Manager
Multicultural Marketing Manager
Multicultural Marketing Managers are responsible for developing and executing marketing campaigns that target specific cultural groups. The course's focus on understanding cultural differences in communication styles, rapport building, and negotiation would be highly beneficial to Multicultural Marketing Managers since they need to be able to effectively communicate with and understand the target audience.
International Business Consultant
International Business Consultant
International Business Consultants help companies expand their operations into new international markets. They provide advice on cultural differences, business practices, and negotiation strategies. This course would be helpful for International Business Consultants because it would help them build a strong foundation in cross-cultural communication and negotiation.
Cultural Anthropologist
Cultural Anthropologist
Cultural Anthropologists study the behavior, beliefs, and languages of different cultures. They conduct research, analyze data, and write reports on their findings. This course would be helpful for Cultural Anthropologists because it would provide them with a strong foundation in cross-cultural communication and negotiation.
Foreign Service Officer
Foreign Service Officer
Foreign Service Officers represent the United States government abroad. They work in embassies and consulates, and they are responsible for a variety of duties, including political reporting, economic analysis, and cultural交流. This course would be helpful for Foreign Service Officers because it would provide them with a strong foundation in cross-cultural communication and negotiation.
Human Resources Manager
Human Resources Manager
Human Resources Managers oversee the human resources department of an organization. They are responsible for a variety of tasks, including recruiting, hiring, training, and developing employees. This course may be useful for Human Resources Managers who work in international organizations or who manage employees from diverse cultural backgrounds.
Diplomat
Diplomat
Diplomats represent their country's interests abroad. They work in embassies and consulates, and they are responsible for a variety of duties, including political reporting, economic analysis, and cultural交流. This course would be helpful for Diplomats because it would provide them with a strong foundation in cross-cultural communication and negotiation.
Diversity and Inclusion Manager
Diversity and Inclusion Manager
Diversity and Inclusion Managers are responsible for creating and implementing diversity and inclusion programs within an organization. They work to promote a diverse and inclusive workplace culture. This course may be useful for Diversity and Inclusion Managers, as it would help them build a foundation in cross-cultural communication and negotiation.
Cross-Cultural Trainer
Cross-Cultural Trainer
Cross-Cultural Trainers help individuals and organizations understand and adapt to different cultures. They provide training on topics such as cultural diversity, communication styles, and negotiation strategies. This course would be highly beneficial for Cross-Cultural Trainers, as it would provide them with a strong foundation in cross-cultural communication and negotiation.
International Lawyer
International Lawyer
International Lawyers work on legal issues that involve more than one country. They may advise clients on international law, negotiate contracts, or represent clients in international courts. This course would be helpful for International Lawyers because it would provide them with a strong foundation in cross-cultural communication and negotiation.
Community Development Worker
Community Development Worker
Community Development Workers help to improve the lives of people in their communities. They may work on projects such as affordable housing, job training, or youth development. This course may be useful for Community Development Workers who work with people from diverse cultural backgrounds.
Social Worker
Social Worker
Social Workers help people who are facing challenges such as poverty, mental illness, or addiction. They may work in a variety of settings, such as schools, hospitals, or community centers. This course may be useful for Social Workers who work with people from diverse cultural backgrounds.
Journalist
Journalist
Journalists report on current events and issues. They may work for newspapers, magazines, or television news programs. This course may be useful for Journalists who report on international news or who work with people from diverse cultural backgrounds.
Language Teacher
Language Teacher
Language Teachers teach foreign languages to students. They may work in schools, colleges, or universities. This course may be useful for Language Teachers who teach students from diverse cultural backgrounds.
Peace Corps Volunteer
Peace Corps Volunteer
Peace Corps Volunteers work in developing countries to promote peace and understanding. They may work in a variety of fields, such as education, health care, or agriculture. This course would be helpful for Peace Corps Volunteers because it would provide them with a strong foundation in cross-cultural communication and negotiation.
For more career information including salaries, visit:
OpenCourser.com/course/t5is52/intercultural
Reading list
We've selected seven books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Intercultural Communications in the Workplace.
Provides a practical framework for understanding and navigating cultural differences in business settings. It identifies six key dimensions of culture and offers strategies for adapting communication and behavior to different cultural contexts.
Provides a comprehensive overview of the field of intercultural communication, covering topics such as the nature of culture, the process of cultural adaptation, and the challenges of communicating across cultures. It would be a valuable resource for students taking the course who want to learn more about the theoretical foundations of intercultural communication.
Provides practical advice on how to negotiate effectively across cultures. It would be a valuable resource for students taking the course who are interested in developing their negotiation skills.
Collection of essays and articles on intercultural communication. It provides a range of perspectives on the topic and covers a variety of topics, such as the role of culture in communication, the challenges of cross-cultural communication, and the importance of cultural sensitivity.
Save
Provides a practical guide to intercultural business communication. It covers topics such as the importance of understanding cultural differences, the challenges of communicating across cultures, and strategies for effective communication.
Provides a psychological perspective on intercultural communication. It covers topics such as the different models of intercultural communication, the challenges of cross-cultural communication, and the importance of cultural sensitivity.
Save
Provides a critical introduction to intercultural communication. It challenges traditional approaches to the topic and offers a more nuanced understanding of the role of culture in communication.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/t5is52/intercultural
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Effort
2 to 3 hours per week for 10 weeks
Level
Intermediate
Via
edX
Institution
The London School of Economics and Political Science
Session
October 1, 2023
- October 1, 2030
Language
English
Transcript
English
Good to know
Explores cross-cultural communication, which is essential in today's business landscape
Enhances cultural sensitivity, adaptability, and critical thinking, which are important skills for success in diverse workplaces
Develops intercultural competence, rapport building, and negotiation strategies, which are crucial for effective communication in cross-cultural environments
Emphasizes transferable skills such as global awareness and intercultural competence, which are highly valued in the workplace
Through engagement in peer group activities, learners can apply their knowledge and receive feedback
Requires prerequisite knowledge of intercultural communication concepts, which may limit accessibility for beginners
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