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Chris Croft

Managing Different Personality Types: Influencing

Master communication & influencing skills across all personality types

Knowing how to influence people effectively, and with confidence, is a skill that can make a huge difference to your career, your day-to-day work life and your personal relationships. Every interaction you have with anybody has an element of influencing or persuading going on. My goal is for you to feel happy, confident, and in control when trying to influence others - especially in a management role

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Managing Different Personality Types: Influencing

Master communication & influencing skills across all personality types

Knowing how to influence people effectively, and with confidence, is a skill that can make a huge difference to your career, your day-to-day work life and your personal relationships. Every interaction you have with anybody has an element of influencing or persuading going on. My goal is for you to feel happy, confident, and in control when trying to influence others - especially in a management role

If you feel like you avoid confrontation, are underappreciated at work or at home, can't get through to your teammates, or are not sure how to get what you want from life, then this practical course is here to change your life.

The communication skills you will develop during this course will allow you to head into any interaction without stress or worry. You’ll become a master of the art of persuasion and learn a practical step-by-step process that can be applied throughout your life. This course takes Chris Croft’s engineer’s analytical perspective and applies it to influencing - so you’ll find plenty of structure and practical solutions and no unethical manipulation techniques.

First we’ll talk about what influencing actually is and why the traditional stick-and-carrot method just doesn’t work. Then we’ll look at the process of influencing, starting with what your objectives are, how to be liked, and how to explain what your problem is to the other person in a way that will get results, not conflict. We’ll discuss the four different types of people you will encounter and then we’ll take an in-depth look at how to adapt your techniques to deal with each of them effectively. The goal is to get a win-win result out of every situation

By the time you finish this course, you will feel confident when you’re trying to persuade someone – you’ll know what type of person you’re dealing with, understand the process steps, and feel confident in getting the best out of every relationship - both at work and at home.

Chris Croft is an international speaker, and widely published author, who's been teaching influencing for over 20 years. He's taught all over the world, as well as online, and has an entertaining and practical teaching style. This course is guaranteed to keep you engaged and amused, and teach you life-changing skills for home and work.

The course overview includes:

  • Get the best out of every interaction - at work or at home

  • Feel calm and confident when persuading others

  • Identify four personality types and how to influence them effectively

  • Practical step-by-step processes to follow

  • Deal with a difficult boss, colleague or family member positively

  • Achieve win-win solutions in tense situations

  • Learn why the stick and carrot approach is ineffective

  • Boost your communication skills

  • Find it easy to work with others to get what you both want

  • Practical tips you can apply to real-life work situations

Start getting what you want from all interactions today and say goodbye to feeling nervous about confrontation and undervalued by colleagues.

Enroll now

What's inside

Learning objectives

  • Get the best out of every interaction - at work or at home
  • Feel calm and confident when persuading others
  • Identify four personality types and how to influence them effectively
  • Practical step-by-step processes to follow
  • Deal with a difficult boss, colleague or family member positively
  • Achieve win-win solutions in tense situations
  • Learn why the stick & carrot approach is ineffective
  • Boost your communication skills
  • Handling objections effectively to get your first choice
  • Find it easy to work with others to get what you both want
  • Practical tips you can apply to real-life work situations
  • 30 day money back guarantee, no questions asked
  • 100% practical, and with no academic jargon
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Syllabus

Welcome
What to Expect
What is Influencing
Every interaction
Read more
Stick and Carrot
Push vs Pull
An Influencing Process
Decide on your objectives
Be liked
What is their position?
Explain your problem
Suggest a solution
Handle objections and close
Four Types of People
Varying your style
What personality colour are you?
Techniques for the Analytical person
How to spot a blue person
Building a relationship
Using mirrioring
Joint problem solving
Loading up on facts
Use feelings!
Commitment sizes
Techniques for the Controller person
How to spot a red person
They will get RESULTS
Make it quick and easy for them
Dig deeper with questions
Choice of A or B
A last resort option
Never ever say this
Choosing your moment
Wrap Up
Techniques for the Enthusiast person
Introduction
How to spot a yellow person
Make the process fun
Paint a picture
Mirror their bounciness
Perceptual contrast
Confront them with facts
What do they value?
Techniques for the Amiable person
How to spot a green person
Befriend / be liked
Showing emotions
Mirroring
Using social proof
“You’ll get security”
Being generous with favours
Confront with facts
Use this ethically
Congratulations
Certificate

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Managing Different Personality Types: Influencing with these activities:
Review Communication Styles
Reviewing different communication styles will help you better understand the four personality types discussed in the course and tailor your influencing techniques.
Browse courses on Communication Styles
Show steps
  • Research different communication styles and models.
  • Identify your own communication style.
  • Reflect on past interactions and identify communication breakdowns.
Read 'Influence: The Psychology of Persuasion'
Reading this book will provide a deeper understanding of the psychology behind influencing and persuasion, complementing the course's practical approach.
Show steps
  • Obtain a copy of 'Influence: The Psychology of Persuasion'.
  • Read the book, taking notes on key concepts.
  • Reflect on how the principles apply to your own life and work.
Personality Type Observation Project
Observing and analyzing different personality types in real-world situations will reinforce your ability to identify and adapt to them, as taught in the course.
Show steps
  • Identify individuals with different personality traits.
  • Observe their behavior in various settings.
  • Analyze their communication styles and preferences.
  • Document your findings and reflect on how to influence them effectively.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Role-Playing Influencing Scenarios
Practicing influencing techniques in role-playing scenarios will help you build confidence and refine your skills in a safe environment.
Show steps
  • Find a partner to role-play with.
  • Develop scenarios involving different personality types and influencing goals.
  • Take turns playing different roles and practicing influencing techniques.
  • Provide feedback to each other on your performance.
Create a 'How to Influence' Guide
Creating a guide will force you to synthesize the course material and develop a practical resource for influencing different personality types.
Show steps
  • Outline the key concepts from the course.
  • Develop practical tips for influencing each personality type.
  • Design the guide with clear and concise language.
  • Share the guide with others and gather feedback.
Read 'Never Split the Difference'
Reading this book will provide alternative strategies for influencing, particularly in high-pressure situations, complementing the course's focus on personality types.
Show steps
  • Obtain a copy of 'Never Split the Difference'.
  • Read the book, focusing on the negotiation techniques.
  • Consider how these techniques can be adapted for influencing different personality types.
Volunteer as a Mediator
Volunteering as a mediator will provide real-world experience in influencing and resolving conflicts between individuals with different personality types.
Show steps
  • Research mediation opportunities in your community.
  • Apply to volunteer as a mediator.
  • Participate in mediation training.
  • Mediate disputes between individuals, applying the influencing techniques learned in the course.

Career center

Learners who complete Managing Different Personality Types: Influencing will develop knowledge and skills that may be useful to these careers:

Reading list

We've selected two books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Managing Different Personality Types: Influencing.
Cornerstone in understanding the psychology behind influence and persuasion. It outlines six key principles that govern how people are influenced, providing a strong theoretical foundation for the practical techniques taught in the course. It's a valuable resource for anyone looking to deepen their understanding of why people say yes and how to ethically apply these principles in various situations. This book is commonly used as a textbook in marketing and psychology courses.
Written by a former FBI hostage negotiator, this book offers practical strategies for high-stakes negotiations that can be applied to everyday influencing situations. It emphasizes empathy, active listening, and emotional intelligence as key tools for persuasion. provides a different perspective on influencing, focusing on de-escalation and building trust, which complements the course's focus on win-win solutions. It useful reference for advanced techniques.

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