Be A Better Waiter - Give Better Service

Joe Fedison

Whether you are just starting out as a Foodserver or Bartender, this course will give you the proven strategies necessary to increase your income.

Learn the skills that will increase service value:

Learn what makes a great customer experience.
Build a clientele that consistently requests you.
Use the 3 Steps to fixing any problem.
Discover the "Mindset" of highly tipped professionals.

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Or start a personal plan

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What's inside

Learning objectives

Understand how to deliver the service that customers really want.

Know how to handle problem situations efficiently and effectively.

Understand how to deliver the service that customers really want.
Know how to handle problem situations efficiently and effectively.

Syllabus

Get to know the instructor and some interesting statistics about customer service.

Welcome

The Proof

You will have a guideline for what it takes to move yourself from a great to an extraordinary server.

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Save Be A Better Waiter - Give Better Service to your list so you can find it easily later:

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Be A Better Waiter - Give Better Service with these activities:

Review Basic Etiquette

Show steps

Reviewing basic etiquette will help you provide a more polished and professional service, leading to better customer experiences.

Show steps

Read articles or watch videos on dining etiquette.
Practice proper table manners at home.
Reflect on how etiquette impacts customer perception.

Review 'Setting the Table' by Danny Meyer

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Reading this book will provide a deeper understanding of hospitality and customer service principles.

View Setting the Table on Amazon

Show steps

Read the book 'Setting the Table'.
Take notes on key concepts and strategies.
Reflect on how to apply these concepts in your work.

Practice Upselling Techniques

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Practicing upselling techniques will help you become more comfortable and confident in suggesting additional items to customers, increasing your income.

Show steps

Role-play upselling scenarios with a friend.
Identify opportunities to upsell in your current role.
Track your success rate with upselling attempts.

Four other activities

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Create a Customer Service Guide

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Creating a customer service guide will solidify your understanding of the course material and provide a valuable resource for yourself and others.

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Outline the key elements of excellent service.
Write clear and concise explanations of each element.
Include examples and scenarios to illustrate each point.
Share your guide with colleagues and solicit feedback.

Review 'Hospitality Included' by Will Guidara

Show steps

Reading this book will provide a deeper understanding of hospitality and customer service principles.

View Unreasonable Hospitality: The Remarkable Power... on Amazon

Show steps

Read the book 'Hospitality Included'.
Take notes on key concepts and strategies.
Reflect on how to apply these concepts in your work.

Develop a Personal Service Improvement Plan

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Developing a personal service improvement plan will help you identify areas for growth and track your progress in becoming a better waiter.

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Identify three specific areas for improvement.
Set measurable goals for each area.
Develop action steps to achieve your goals.
Track your progress and adjust your plan as needed.

Mentor a New Waiter

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Mentoring a new waiter will reinforce your own understanding of the course material and help you develop leadership skills.

Show steps

Offer guidance and support to a new waiter.
Share your knowledge and experience.
Provide constructive feedback.
Answer questions and address concerns.

Career center

Learners who complete Be A Better Waiter - Give Better Service will develop knowledge and skills that may be useful to these careers:

Reading list

We've selected two books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Be A Better Waiter - Give Better Service.

Setting the Table

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This book, written by renowned restaurateur Danny Meyer, explores the importance of hospitality in creating a successful dining experience. It emphasizes building relationships with customers and creating a positive work environment for staff. It provides valuable insights into the mindset and practices of successful service professionals, aligning well with the course's focus on delivering exceptional customer service and building a loyal clientele. offers a broader perspective on hospitality that complements the course's practical tips.

Unreasonable Hospitality

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Details the author's experience in transforming Eleven Madison Park into a world-renowned restaurant through exceptional hospitality. It emphasizes going above and beyond to create unforgettable experiences for guests. It provides a real-world example of how to implement a customer-centric approach in a service-oriented business. This book is helpful in providing background and prerequisite knowledge.

Unreasonable Hospitality: The Remarkable Power of...

Hardcover

$$

Customer Relations Bestselling 2 Books Collection -...

Hardcover

$$$

Unreasonable Hospitality: The Remarkable Power of...

Perfect Paperback

$$

Customer Relations Series of Bestselling 2 Books...

Hardcover

$$$