Improving Your Conflict Competence

This course is a part of Improve Your Teamwork Skills, a 8-course Learning Path series from LinkedIn Learning.

Workplace conflict is inevitable. But it doesn't have to end badly. In this course, author and conflict expert Craig Runde helps you manage workplace conflict more effectively. He first explains the dynamics that create conflict, and helps you become aware of what your conflict response is. Once you are aware of how conflict arises, learn some practical steps you can take to manage your emotions and engage with others constructively.

Contents:

• Introduction
• 1. Understanding Conflict
• 2. Managing Your Emotions
• 3. Engaging Others Instructively
• Conclusion