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Managing IT

Leading in Times of Crisis

Kevin Miller

Whether this is your first time leading through a crisis—or you've navigated a few during your career, join Pluralsight author and senior IT management consultant Kevin Miller as he shares best practices to lead a modern tech org through hard times.

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Whether this is your first time leading through a crisis—or you've navigated a few during your career, join Pluralsight author and senior IT management consultant Kevin Miller as he shares best practices to lead a modern tech org through hard times.

No organization is exempt from crises and their far-reaching effects. We're seeing this play out in real-time as companies around the world respond to COVID-19 by making large-scale shifts to "business as usual." No company can predict when catastrophe will come or all the operational steps to quell the storm, but one thing is certain. In times of crisis, leadership matters. Whether this is your first time leading through a crisis—or you've navigated a few during your career, join Pluralsight author and senior IT management consultant Kevin Miller as he shares best practices to lead a modern tech org through challenging times, including: How to create and test your disaster recovery plan, how to effectively communicate to your team during times of crisis, and how you show up in your interactions with your team.

This course is no longer available. Find something similar by browsing:
IT Leadership Crisis Management Disaster Recovery Plan Team Communication

What's inside

Syllabus

Traffic lights

Read about what's good
what should give you pause
and possible dealbreakers
Explores techniques to navigate through crises, which is useful for the modern tech industry
Teaches how to communicate effectively during times of crisis, which is likely to benefit organizational leaders
Explores how to create a disaster recovery plan, which is likely to benefit organizational leaders
Develops leadership skills during times of hardship, which will benefit organizational leaders
Taught by Kevin Miller, a recognized IT management consultant
Provides insights into modern tech org leadership during challenging times

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Reviews summary

Leading it teams through crisis

According to learners, 'Managing IT: Leading in Times of Crisis' is a highly relevant and actionable course, particularly beneficial for IT leaders navigating challenging periods. Students consistently praise Kevin Miller's expert instruction, highlighting his ability to provide practical strategies and real-world examples. The course's strengths lie in its comprehensive coverage of effective communication during crises and emphasis on human-centric leadership, including how leaders can 'show up' for their teams. While largely positive, some learners note the course is more strategic than deeply technical, suggesting it's ideal for those seeking a high-level overview and leadership principles rather than specific tactical steps or extensive case studies.
Content is timely and crucial for current IT challenges.
"This course was exactly what I needed to navigate the current climate."
"I found the content excellent and perfectly timed given current global challenges."
"The course covers crucial aspects of IT leadership during disruptive events, which is highly relevant for my work."
Highlights essential communication and human-centric leadership.
"I found Kevin Miller's insights on communication during a crisis to be invaluable for my role."
"I appreciated the focus on leadership presence and how to genuinely support my team in challenging times, which was a key takeaway for me."
"The communication strategies were well-covered, and I valued the emphasis on human-centric leadership during crisis."
Instructor Kevin Miller is highly knowledgeable and engaging.
"Kevin Miller's insights on communication during a crisis are invaluable."
"The instructor, Kevin Miller, delivered the material with clarity and real-world examples, and I found him very knowledgeable."
"I found Kevin to be an engaging speaker, making the learning experience enjoyable and impactful."
Provides immediately applicable advice for IT leaders.
"This course was exactly what I needed... The practical strategies for developing a disaster recovery plan were particularly helpful. I immediately applied some of the principles to my team's operations."
"I found the content concise yet packed with actionable advice, making it a must-take for IT managers."
"As someone new to a leadership role, I found the practical tips on leading a tech org through uncertainties to be a lifesaver."
Provides strategic overview, less detailed technical guidance.
"I felt some parts, like disaster recovery planning, could have gone into more technical depth; it's more strategic than deeply technical."
"I was looking for more specific, tactical steps for IT operations, but found the course a bit too high-level for my needs."
"As a seasoned leader, I found it a good refresher, but it didn't offer a lot of new groundbreaking insights or advanced topics."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Managing IT: Leading in Times of Crisis with these activities:
Review Disaster Recovery Plans
Reinforce the importance of crafting and testing disaster recovery plans
Browse courses on Disaster Recovery Plans
Show steps
  • Review the course syllabus and identify topics related to disaster recovery planning
  • Review existing disaster recovery plans for your organization or create a sample plan if one does not exist
  • Test a small portion of the disaster recovery plan to ensure it is up-to-date
Review Disaster Recovery and Business Continuity Plans
By reviewing the organizational recovery and continuity plans, you'll have a better understanding of the basic terminologies and frameworks used in managing an organization through a crisis
Browse courses on Disaster Recovery Planning
Show steps
  • Identify the key provisions, policies, and procedures of your organization's disaster recovery plan.
  • Map the interdependencies between the disaster recovery plan and the business continuity plan.
Identify a Mentor in Crisis Management
Gain insights and guidance from an experienced crisis management professional
Show steps
  • Identify potential mentors who have experience in crisis management
  • Reach out to potential mentors and express your interest in learning from them
  • Build a relationship with your mentor and seek their guidance on crisis management
11 other activities
Expand to see all activities and additional details
Show all 14 activities
Join an IT Crisis Management Group
Engage with other IT professionals to share knowledge and best practices for crisis management
Browse courses on Professional Development
Show steps
  • Identify relevant IT crisis management groups and join their online communities.
  • Attend meetings and participate in discussions to learn from the experiences of others.
  • Contribute your own knowledge and expertise to the group.
Create a Communication Plan for a Crisis
Solidify best practices for effective communication during a crisis
Browse courses on Crisis Management
Show steps
  • Identify the key stakeholders who need to be communicated with during a crisis
  • Develop a plan for how to reach these stakeholders quickly and efficiently
  • Create templates for key communication messages that can be used during a crisis
  • Develop a system for tracking and responding to feedback from stakeholders during a crisis
Develop a Crisis Management Handbook
Provide a resource for managing critical events effectively
Show steps
  • Gather information on best practices for crisis management.
  • Develop a framework for your organization's crisis management plan.
  • Create a step-by-step guide for responding to different types of crises.
  • Include resources and contact information for key stakeholders.
Develop a Crisis Communication Plan
Enhance your ability to communicate effectively during a crisis
Browse courses on Crisis Communications
Show steps
  • Identify your target audiences and their communication needs.
  • Develop key messages for each audience.
  • Create a communication plan that outlines your strategies for reaching each audience.
  • Develop a communication toolkit that includes templates and resources for communicating during a crisis.
  • Test your communication plan and make necessary adjustments.
Test Your Disaster Communication
Improve your ability to effectively communicate with stakeholders during a critical event
Browse courses on Crisis Communications
Show steps
  • Develop a list of key stakeholders and their contact information.
  • Craft clear and concise messages that can be easily understood by all audiences.
  • Practice delivering your messages through various communication channels.
  • Conduct a mock disaster to test your communication plan and identify areas for improvement.
Attend a Crisis Management Workshop
Acquire practical skills and knowledge from industry experts
Browse courses on Professional Development
Show steps
  • Identify crisis management workshops that align with your learning goals
  • Register for a crisis management workshop and attend the sessions
  • Engage with the instructors and other participants to maximize your learning
Conduct a Crisis Impact Analysis
Enhance your understanding of the potential impacts of an IT crisis on your organization
Browse courses on Impact Analysis
Show steps
  • Identify potential crisis scenarios and their likelihood of occurrence.
  • Assess the potential impact of each scenario on your organization's operations, reputation, and finances.
  • Develop mitigation strategies to reduce the impact of potential crises.
  • Create a crisis impact analysis report that summarizes your findings and recommendations.
Participate in a Crisis Management Competition
Engage in a competitive environment to gain valuable experience in crisis management
Show steps
  • Identify a crisis management competition that aligns with your interests and skillset
  • Develop a team and prepare for the competition
  • Compete in the crisis management competition and learn from the experience
Participate in a Crisis Management Simulation
Test your crisis management skills in a realistic and challenging environment
Show steps
  • Identify a crisis management simulation that is relevant to your organization.
  • Assemble a team of colleagues to participate in the simulation.
  • Develop a crisis management plan and prepare for the simulation.
  • Participate in the simulation and respond to the challenges presented.
  • Evaluate your performance and identify areas for improvement.
Mentor Others in Crisis Management
Solidify your understanding of crisis management by sharing your knowledge with others
Browse courses on Leadership Development
Show steps
  • Identify opportunities to mentor others in crisis management
  • Develop a plan for how you will mentor others
  • Provide mentorship to others and support their learning journey
Contribute to Open-Source Crisis Management Tools
Gain hands-on experience and contribute to the crisis management community
Browse courses on Software Development
Show steps
  • Identify open-source crisis management tools that align with your interests and skillset
  • Review the documentation and codebase of the chosen open-source project
  • Identify areas where you can contribute to the project
  • Make a contribution to the open-source project
  • Collaborate with other contributors to enhance the project

Career center

Learners who complete Managing IT: Leading in Times of Crisis will develop knowledge and skills that may be useful to these careers:
IT Manager
Lead and manage a team of IT professionals to provide technical support, maintenance, and development of IT systems and infrastructure. Ensure that IT systems and services are reliable, secure, and meet the needs of the organization.
See salaries and explore the career path for IT Manager
IT Director
Provide strategic and operational leadership for the IT organization. Collaborate with business leaders to align IT strategies with business objectives and ensure that IT systems and services meet the needs of the organization. Oversee the development and implementation of IT policies, procedures, and standards.
See salaries and explore the career path for IT Director
IT Consultant
Provide consulting services to organizations on IT strategy, planning, and implementation. Help organizations develop and implement IT solutions to meet their business needs.
See salaries and explore the career path for IT Consultant
Database Administrator
Design, implement, and maintain databases. Monitor database performance and troubleshoot problems. Ensure that databases are secure and meet the needs of the organization.
See salaries and explore the career path for Database Administrator
Security Analyst
Analyze and identify security risks to IT systems and networks. Develop and implement security measures to protect against threats. Monitor security systems and investigate security breaches.
See salaries and explore the career path for Security Analyst
IT Project Manager
Lead and manage IT projects to ensure timely and successful completion. Collaborate with stakeholders to define project scope, deliverables, and timelines.
See salaries and explore the career path for IT Project Manager
System Administrator
Install, maintain, and repair computer systems and networks. Monitor system performance and troubleshoot problems. Ensure that systems are secure and meet the needs of the organization.
See salaries and explore the career path for System Administrator
Network Administrator
Design, implement, and maintain computer networks. Monitor network performance and troubleshoot problems. Ensure that networks are secure and meet the needs of the organization.
See salaries and explore the career path for Network Administrator
IT Auditor
Review and assess IT systems and controls to ensure compliance with laws and regulations. Identify and report on security risks and vulnerabilities. Make recommendations for improvements.
See salaries and explore the career path for IT Auditor
Technical Writer
Write and edit technical documentation, such as user manuals, white papers, and training materials. Ensure that documentation is clear, accurate, and meets the needs of the audience.
See salaries and explore the career path for Technical Writer
IT Trainer
Develop and deliver training programs on IT topics. Train employees on how to use IT systems and software. Ensure that employees have the skills and knowledge they need to perform their jobs.
See salaries and explore the career path for IT Trainer
IT Recruiter
Recruit and hire IT professionals. Screen candidates, interview candidates, and make hiring decisions. Build relationships with candidates and hiring managers.
See salaries and explore the career path for IT Recruiter
IT Help Desk Analyst
Provide technical support to users over the phone, email, or chat. Troubleshoot and resolve technical problems. Escalate issues to higher-level support as needed.
See salaries and explore the career path for IT Help Desk Analyst
Data Analyst
Collect, analyze, and interpret data to provide insights to organizations. Use statistical and data analysis techniques to identify trends and patterns. Develop and implement data-driven solutions to business problems.
See salaries and explore the career path for Data Analyst
Business Analyst
Analyze business needs and develop solutions to meet those needs. Collaborate with stakeholders to define project scope, deliverables, and timelines. May lead and/or manage IT projects.
See salaries and explore the career path for Business Analyst

Reading list

We've selected six books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Managing IT: Leading in Times of Crisis.
Cover image
Congress and Its Members
Save
Provides a practical guide to crisis management for IT professionals. It covers topics such as identifying and assessing risks, developing a response plan, and communicating with stakeholders.
Congress and Its Members
Paperback
$$$$
Congress and Its Members
Kindle Edition
$$$
Cover image
Nursing: Health Education and Improving Patient...
Save
Provides a comprehensive overview of IT management. It covers topics such as IT strategy, IT governance, and IT service management.
Nursing: Health Education and Improving Patient...
Paperback
$$$
Nursing: Health Education and Improving Patient...
Paperback
$$
Nursing: Health Education and Improving Patient...
Kindle Edition
$$$
Cover image
Stream Ecology
Save
Provides a comprehensive guide to IT risk management. It covers topics such as risk identification, risk assessment, and risk mitigation.
Stream Ecology: Structure and Function of Running...
Hardcover
$$$
Stream Ecology: Structure and Function of Running...
Kindle Edition
$$$
Cover image
Chromebook For Dummies
Save
Provides a comprehensive guide to IT security management. It covers topics such as security policy development, security risk assessment, and security incident response.
Chromebook For Dummies (For Dummies (Computer/Tech))
Paperback
$$
Chromebook For Dummies
Kindle Edition
$$
Cover image
The Museum Manager's Compendium
Save
Provides a comprehensive guide to IT project management. It covers topics such as project planning, project execution, and project control.
The Museum Manager's Compendium: 101 Essential...
Hardcover
$$$$
The Museum Manager's Compendium: 101 Essential...
Kindle Edition
$$$
Cover image
Foundations of the Pricing of Financial Derivatives
Save
Provides a comprehensive guide to IT governance. It covers topics such as the role of IT governance, IT governance frameworks, and IT governance best practices.
Foundations of the Pricing of Financial Derivatives...
Kindle Edition
$$$

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Course image
Time
31 hours
Level
Introductory
Via
Pluralsight
Instructor
Kevin Miller
Language
English
Traffic lights
Read about what's good
what should give you pause
and possible dealbreakers
Explores techniques to navigate through crises, which is useful for the modern tech industry
Teaches how to communicate effectively during times of crisis, which is likely to benefit organizational leaders
Explores how to create a disaster recovery plan, which is likely to benefit organizational leaders
Develops leadership skills during times of hardship, which will benefit organizational leaders
Taught by Kevin Miller, a recognized IT management consultant
Provides insights into modern tech org leadership during challenging times
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