We may earn an affiliate commission when you visit our partners.
Kevin Miller
Whether this is your first time leading through a crisis—or you've navigated a few during your career, join Pluralsight author and senior IT management consultant Kevin Miller as he shares best practices to lead a modern tech org through hard times.
Read more
Whether this is your first time leading through a crisis—or you've navigated a few during your career, join Pluralsight author and senior IT management consultant Kevin Miller as he shares best practices to lead a modern tech org through hard times.
Read more
Whether this is your first time leading through a crisis—or you've navigated a few during your career, join Pluralsight author and senior IT management consultant Kevin Miller as he shares best practices to lead a modern tech org through hard times.
No organization is exempt from crises and their far-reaching effects. We're seeing this play out in real-time as companies around the world respond to COVID-19 by making large-scale shifts to "business as usual." No company can predict when catastrophe will come or all the operational steps to quell the storm, but one thing is certain. In times of crisis, leadership matters. Whether this is your first time leading through a crisis—or you've navigated a few during your career, join Pluralsight author and senior IT management consultant Kevin Miller as he shares best practices to lead a modern tech org through challenging times, including: How to create and test your disaster recovery plan, how to effectively communicate to your team during times of crisis, and how you show up in your interactions with your team.
Register for this course and see more details by visiting:
OpenCourser.com/course/x2csmp/managing
What's inside
Syllabus
Managing IT: Leading in Times of Crisis
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Explores techniques to navigate through crises, which is useful for the modern tech industry
Teaches how to communicate effectively during times of crisis, which is likely to benefit organizational leaders
Explores how to create a disaster recovery plan, which is likely to benefit organizational leaders
Develops leadership skills during times of hardship, which will benefit organizational leaders
Taught by Kevin Miller, a recognized IT management consultant
Provides insights into modern tech org leadership during challenging times
Save this course
Save Managing IT: Leading in Times of Crisis to your list so you can find it easily later:
Save
Save
Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Managing IT: Leading in Times of Crisis with these
activities:
Review Disaster Recovery Plans
Show steps
Reinforce the importance of crafting and testing disaster recovery plans
Browse courses on
Disaster Recovery Plans
Show steps
-
Review the course syllabus and identify topics related to disaster recovery planning
-
Review existing disaster recovery plans for your organization or create a sample plan if one does not exist
-
Test a small portion of the disaster recovery plan to ensure it is up-to-date
Review Disaster Recovery and Business Continuity Plans
Show steps
By reviewing the organizational recovery and continuity plans, you'll have a better understanding of the basic terminologies and frameworks used in managing an organization through a crisis
Browse courses on
Disaster Recovery Planning
Show steps
-
Identify the key provisions, policies, and procedures of your organization's disaster recovery plan.
-
Map the interdependencies between the disaster recovery plan and the business continuity plan.
Identify a Mentor in Crisis Management
Show steps
Gain insights and guidance from an experienced crisis management professional
Show steps
-
Identify potential mentors who have experience in crisis management
-
Reach out to potential mentors and express your interest in learning from them
-
Build a relationship with your mentor and seek their guidance on crisis management
11 other activities
Expand to see all activities and additional details
Show all 14 activities
Join an IT Crisis Management Group
Show steps
Engage with other IT professionals to share knowledge and best practices for crisis management
Browse courses on
Professional Development
Show steps
-
Identify relevant IT crisis management groups and join their online communities.
-
Attend meetings and participate in discussions to learn from the experiences of others.
-
Contribute your own knowledge and expertise to the group.
Create a Communication Plan for a Crisis
Show steps
Solidify best practices for effective communication during a crisis
Browse courses on
Crisis Management
Show steps
-
Identify the key stakeholders who need to be communicated with during a crisis
-
Develop a plan for how to reach these stakeholders quickly and efficiently
-
Create templates for key communication messages that can be used during a crisis
-
Develop a system for tracking and responding to feedback from stakeholders during a crisis
Develop a Crisis Management Handbook
Show steps
Provide a resource for managing critical events effectively
Show steps
-
Gather information on best practices for crisis management.
-
Develop a framework for your organization's crisis management plan.
-
Create a step-by-step guide for responding to different types of crises.
-
Include resources and contact information for key stakeholders.
Develop a Crisis Communication Plan
Show steps
Enhance your ability to communicate effectively during a crisis
Browse courses on
Crisis Communications
Show steps
-
Identify your target audiences and their communication needs.
-
Develop key messages for each audience.
-
Create a communication plan that outlines your strategies for reaching each audience.
-
Develop a communication toolkit that includes templates and resources for communicating during a crisis.
-
Test your communication plan and make necessary adjustments.
Test Your Disaster Communication
Show steps
Improve your ability to effectively communicate with stakeholders during a critical event
Browse courses on
Crisis Communications
Show steps
-
Develop a list of key stakeholders and their contact information.
-
Craft clear and concise messages that can be easily understood by all audiences.
-
Practice delivering your messages through various communication channels.
-
Conduct a mock disaster to test your communication plan and identify areas for improvement.
Attend a Crisis Management Workshop
Show steps
Acquire practical skills and knowledge from industry experts
Browse courses on
Professional Development
Show steps
-
Identify crisis management workshops that align with your learning goals
-
Register for a crisis management workshop and attend the sessions
-
Engage with the instructors and other participants to maximize your learning
Conduct a Crisis Impact Analysis
Show steps
Enhance your understanding of the potential impacts of an IT crisis on your organization
Browse courses on
Impact Analysis
Show steps
-
Identify potential crisis scenarios and their likelihood of occurrence.
-
Assess the potential impact of each scenario on your organization's operations, reputation, and finances.
-
Develop mitigation strategies to reduce the impact of potential crises.
-
Create a crisis impact analysis report that summarizes your findings and recommendations.
Participate in a Crisis Management Competition
Show steps
Engage in a competitive environment to gain valuable experience in crisis management
Show steps
-
Identify a crisis management competition that aligns with your interests and skillset
-
Develop a team and prepare for the competition
-
Compete in the crisis management competition and learn from the experience
Participate in a Crisis Management Simulation
Show steps
Test your crisis management skills in a realistic and challenging environment
Show steps
-
Identify a crisis management simulation that is relevant to your organization.
-
Assemble a team of colleagues to participate in the simulation.
-
Develop a crisis management plan and prepare for the simulation.
-
Participate in the simulation and respond to the challenges presented.
-
Evaluate your performance and identify areas for improvement.
Mentor Others in Crisis Management
Show steps
Solidify your understanding of crisis management by sharing your knowledge with others
Browse courses on
Leadership Development
Show steps
-
Identify opportunities to mentor others in crisis management
-
Develop a plan for how you will mentor others
-
Provide mentorship to others and support their learning journey
Contribute to Open-Source Crisis Management Tools
Show steps
Gain hands-on experience and contribute to the crisis management community
Browse courses on
Software Development
Show steps
-
Identify open-source crisis management tools that align with your interests and skillset
-
Review the documentation and codebase of the chosen open-source project
-
Identify areas where you can contribute to the project
-
Make a contribution to the open-source project
-
Collaborate with other contributors to enhance the project
Review Disaster Recovery Plans
Show steps
Reinforce the importance of crafting and testing disaster recovery plans
Browse courses on
Disaster Recovery Plans
Show steps
Show steps
Show steps
- Review the course syllabus and identify topics related to disaster recovery planning
- Review existing disaster recovery plans for your organization or create a sample plan if one does not exist
- Test a small portion of the disaster recovery plan to ensure it is up-to-date
Review Disaster Recovery and Business Continuity Plans
Show steps
By reviewing the organizational recovery and continuity plans, you'll have a better understanding of the basic terminologies and frameworks used in managing an organization through a crisis
Browse courses on
Disaster Recovery Planning
Show steps
Show steps
Show steps
- Identify the key provisions, policies, and procedures of your organization's disaster recovery plan.
- Map the interdependencies between the disaster recovery plan and the business continuity plan.
Identify a Mentor in Crisis Management
Show steps
Gain insights and guidance from an experienced crisis management professional
Show steps
Show steps
Show steps
- Identify potential mentors who have experience in crisis management
- Reach out to potential mentors and express your interest in learning from them
- Build a relationship with your mentor and seek their guidance on crisis management
11 other activities
Expand to see all activities and additional details
Show all 14 activities
Join an IT Crisis Management Group
Show steps
Engage with other IT professionals to share knowledge and best practices for crisis management
Browse courses on
Professional Development
Show steps
Show steps
Show steps
- Identify relevant IT crisis management groups and join their online communities.
- Attend meetings and participate in discussions to learn from the experiences of others.
- Contribute your own knowledge and expertise to the group.
Create a Communication Plan for a Crisis
Show steps
Solidify best practices for effective communication during a crisis
Browse courses on
Crisis Management
Show steps
Show steps
Show steps
- Identify the key stakeholders who need to be communicated with during a crisis
- Develop a plan for how to reach these stakeholders quickly and efficiently
- Create templates for key communication messages that can be used during a crisis
- Develop a system for tracking and responding to feedback from stakeholders during a crisis
Develop a Crisis Management Handbook
Show steps
Provide a resource for managing critical events effectively
Show steps
Show steps
Show steps
- Gather information on best practices for crisis management.
- Develop a framework for your organization's crisis management plan.
- Create a step-by-step guide for responding to different types of crises.
- Include resources and contact information for key stakeholders.
Develop a Crisis Communication Plan
Show steps
Enhance your ability to communicate effectively during a crisis
Browse courses on
Crisis Communications
Show steps
Show steps
Show steps
- Identify your target audiences and their communication needs.
- Develop key messages for each audience.
- Create a communication plan that outlines your strategies for reaching each audience.
- Develop a communication toolkit that includes templates and resources for communicating during a crisis.
- Test your communication plan and make necessary adjustments.
Test Your Disaster Communication
Show steps
Improve your ability to effectively communicate with stakeholders during a critical event
Browse courses on
Crisis Communications
Show steps
Show steps
Show steps
- Develop a list of key stakeholders and their contact information.
- Craft clear and concise messages that can be easily understood by all audiences.
- Practice delivering your messages through various communication channels.
- Conduct a mock disaster to test your communication plan and identify areas for improvement.
Attend a Crisis Management Workshop
Show steps
Acquire practical skills and knowledge from industry experts
Browse courses on
Professional Development
Show steps
Show steps
Show steps
- Identify crisis management workshops that align with your learning goals
- Register for a crisis management workshop and attend the sessions
- Engage with the instructors and other participants to maximize your learning
Conduct a Crisis Impact Analysis
Show steps
Enhance your understanding of the potential impacts of an IT crisis on your organization
Browse courses on
Impact Analysis
Show steps
Show steps
Show steps
- Identify potential crisis scenarios and their likelihood of occurrence.
- Assess the potential impact of each scenario on your organization's operations, reputation, and finances.
- Develop mitigation strategies to reduce the impact of potential crises.
- Create a crisis impact analysis report that summarizes your findings and recommendations.
Participate in a Crisis Management Competition
Show steps
Engage in a competitive environment to gain valuable experience in crisis management
Show steps
Show steps
Show steps
- Identify a crisis management competition that aligns with your interests and skillset
- Develop a team and prepare for the competition
- Compete in the crisis management competition and learn from the experience
Participate in a Crisis Management Simulation
Show steps
Test your crisis management skills in a realistic and challenging environment
Show steps
Show steps
Show steps
- Identify a crisis management simulation that is relevant to your organization.
- Assemble a team of colleagues to participate in the simulation.
- Develop a crisis management plan and prepare for the simulation.
- Participate in the simulation and respond to the challenges presented.
- Evaluate your performance and identify areas for improvement.
Mentor Others in Crisis Management
Show steps
Solidify your understanding of crisis management by sharing your knowledge with others
Browse courses on
Leadership Development
Show steps
Show steps
Show steps
- Identify opportunities to mentor others in crisis management
- Develop a plan for how you will mentor others
- Provide mentorship to others and support their learning journey
Contribute to Open-Source Crisis Management Tools
Show steps
Gain hands-on experience and contribute to the crisis management community
Browse courses on
Software Development
Show steps
Show steps
Show steps
- Identify open-source crisis management tools that align with your interests and skillset
- Review the documentation and codebase of the chosen open-source project
- Identify areas where you can contribute to the project
- Make a contribution to the open-source project
- Collaborate with other contributors to enhance the project
Career center
Learners who complete Managing IT: Leading in Times of Crisis will develop knowledge and skills
that may be useful to these careers:
IT Manager
IT Manager
Lead and manage a team of IT professionals to provide technical support, maintenance, and development of IT systems and infrastructure. Ensure that IT systems and services are reliable, secure, and meet the needs of the organization.
IT Director
IT Director
Provide strategic and operational leadership for the IT organization. Collaborate with business leaders to align IT strategies with business objectives and ensure that IT systems and services meet the needs of the organization. Oversee the development and implementation of IT policies, procedures, and standards.
IT Consultant
IT Consultant
Provide consulting services to organizations on IT strategy, planning, and implementation. Help organizations develop and implement IT solutions to meet their business needs.
IT Project Manager
IT Project Manager
Lead and manage IT projects to ensure timely and successful completion. Collaborate with stakeholders to define project scope, deliverables, and timelines.
Security Analyst
Security Analyst
Analyze and identify security risks to IT systems and networks. Develop and implement security measures to protect against threats. Monitor security systems and investigate security breaches.
System Administrator
System Administrator
Install, maintain, and repair computer systems and networks. Monitor system performance and troubleshoot problems. Ensure that systems are secure and meet the needs of the organization.
Network Administrator
Network Administrator
Design, implement, and maintain computer networks. Monitor network performance and troubleshoot problems. Ensure that networks are secure and meet the needs of the organization.
Database Administrator
Database Administrator
Design, implement, and maintain databases. Monitor database performance and troubleshoot problems. Ensure that databases are secure and meet the needs of the organization.
IT Auditor
IT Auditor
Review and assess IT systems and controls to ensure compliance with laws and regulations. Identify and report on security risks and vulnerabilities. Make recommendations for improvements.
Technical Writer
Technical Writer
Write and edit technical documentation, such as user manuals, white papers, and training materials. Ensure that documentation is clear, accurate, and meets the needs of the audience.
IT Trainer
IT Trainer
Develop and deliver training programs on IT topics. Train employees on how to use IT systems and software. Ensure that employees have the skills and knowledge they need to perform their jobs.
IT Help Desk Analyst
IT Help Desk Analyst
Provide technical support to users over the phone, email, or chat. Troubleshoot and resolve technical problems. Escalate issues to higher-level support as needed.
IT Recruiter
IT Recruiter
Recruit and hire IT professionals. Screen candidates, interview candidates, and make hiring decisions. Build relationships with candidates and hiring managers.
Business Analyst
Business Analyst
Analyze business needs and develop solutions to meet those needs. Collaborate with stakeholders to define project scope, deliverables, and timelines. May lead and/or manage IT projects.
Data Analyst
Data Analyst
Collect, analyze, and interpret data to provide insights to organizations. Use statistical and data analysis techniques to identify trends and patterns. Develop and implement data-driven solutions to business problems.
For more career information including salaries, visit:
OpenCourser.com/course/x2csmp/managing
Reading list
We've selected nine books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Managing IT: Leading in Times of Crisis.
Provides a practical guide to crisis management for IT professionals. It covers topics such as identifying and assessing risks, developing a response plan, and communicating with stakeholders.
Provides a step-by-step guide to developing and executing a disaster recovery plan. It covers topics such as risk assessment, business impact analysis, and recovery strategies.
Provides a comprehensive overview of IT management. It covers topics such as IT strategy, IT governance, and IT service management.
Save
Provides a comprehensive guide to IT risk management. It covers topics such as risk identification, risk assessment, and risk mitigation.
Provides a comprehensive guide to IT security. It covers topics such as security threats, security controls, and security management.
Provides a comprehensive guide to IT security management. It covers topics such as security policy development, security risk assessment, and security incident response.
Provides a comprehensive guide to IT architecture. It covers topics such as architecture principles, architecture frameworks, and architecture design.
Provides a comprehensive guide to IT project management. It covers topics such as project planning, project execution, and project control.
Provides a comprehensive guide to IT governance. It covers topics such as the role of IT governance, IT governance frameworks, and IT governance best practices.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/x2csmp/managing
Share
Similar courses
Here are nine courses similar to
Managing IT: Leading in Times of Crisis.
Say Goodbye to Wagile
OpenCourser.com/course/raf1nl/say
Say Goodbye to Wagile
Most relevant
Leadership and Resilience in Healthcare Risk Management
OpenCourser.com/course/vhzc23/leadership
Leadership and Resilience in Healthcare Risk Management
Thrive in Trying Times Teach-Out
OpenCourser.com/course/2weetg/thrive
Thrive in Trying Times Teach-Out
Public Relations: Media Crisis Communications
OpenCourser.com/course/3ovf1v/public
Public Relations: Media Crisis Communications
Using Your Tech Skills in Times of Crisis
OpenCourser.com/course/ko4n62/using
Using Your Tech Skills in Times of Crisis
SM107: Crisis Communicati
OpenCourser.com/course/po7lmo/sayloracademy
SM107: Crisis Communicati
High Stakes Leadership: Leading in Times of Crisis
OpenCourser.com/course/rsei20/high
High Stakes Leadership: Leading in Times of Crisis
Panel: Tech Meets Talent - Learning Pros in a Tech Team World
OpenCourser.com/course/of4hft/panel
Panel: Tech Meets Talent - Learning Pros in a Tech Team...
Leading through Crisis: Executive Briefing
OpenCourser.com/course/2uw72e/leading
Leading through Crisis: Executive Briefing
Time
31 hours
Level
Introductory
Via
Pluralsight
Instructor
Kevin Miller
Language
English
Good to know
Explores techniques to navigate through crises, which is useful for the modern tech industry
Teaches how to communicate effectively during times of crisis, which is likely to benefit organizational leaders
Explores how to create a disaster recovery plan, which is likely to benefit organizational leaders
Develops leadership skills during times of hardship, which will benefit organizational leaders
Taught by Kevin Miller, a recognized IT management consultant
Provides insights into modern tech org leadership during challenging times
Our mission
OpenCourser helps millions of learners each year. People visit us to learn workspace skills, ace their exams, and nurture their curiosity.
Our extensive catalog contains over 50,000 courses and twice as many books. Browse by search, by topic, or even by career interests. We'll match you to the right resources quickly.
Find this site helpful? Tell a friend about us.
Affiliate disclosure
We're supported by our community of learners. When you purchase or subscribe to courses and programs or purchase books, we may earn a commission from our partners.
Your purchases help us maintain our catalog and keep our servers humming without ads.
Thank you for supporting OpenCourser.
© 2016 - 2024 OpenCourser