Technical Diagnostics and Troubleshooting Techniques from Coursera

This course has been designed for individuals seeking entry-level positions in IT support. Whether you're a recent graduate, a career changer, or someone looking to kickstart your career in the tech industry, it will provide you with the foundational knowledge and practical skills needed to excel in this field.

In this course, you’ll consolidate your learning into action using a number of troubleshooting approaches. You’ll learn about troubleshooting issues relating to both hardware and software, as well as system-related issues across multiple operating systems. You’ll examine diagnostic tools to combat networking issues as well as system performance. Your skills are then showcased in the capstone project, where you will engage with a real-world scenario focused on system maintenance and upgrading, network connectivity, software selection, and set-up, as well as security considerations.

After completing this course, you’ll be able to:

• Apply a systematic approach to diagnose technical issues across different hardware and software environments.

• Implement troubleshooting skills to resolve problems effectively.

• Utilize diagnostic tools and techniques for problem resolution.

This is also a great way to prepare for the Microsoft MS-900 exam. By passing the MS-900 exam, you’ll earn the Microsoft 365 Fundamentals certification.

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Tailored for those seeking an introduction to IT support

Supports career changers in transitioning to the tech industry

Provides foundational knowledge in troubleshooting technical issues

Focuses on both hardware and software troubleshooting

Examines troubleshooting system-related issues across multiple operating systems

Employs diagnostic tools to resolve networking issues and enhance system performance

Reviews summary

Systematic it diagnostics for beginners

According to students, this course is a strong foundation for those starting in IT support. Many praise its systematic troubleshooting approach and practical, hands-on labs and capstone project, finding it particularly beneficial for beginners. It covers hardware, software, and multi-OS issues comprehensively for an entry-level program. However, some learners with existing IT knowledge find the content too basic, wishing for more advanced topics or deeper dives into diagnostic tools. Opinions vary on its effectiveness for MS-900 exam preparation, with some finding it insufficient. Recent reviews suggest an improving or consistently strong experience, especially for its target audience.

Opinions vary on its effectiveness for MS-900 exam readiness.

"The MS-900 preparation aspect is a nice bonus."

"While it claims to prepare for MS-900, it didn't delve deep enough into the exam topics."

"The MS-900 prep aspect felt like an afterthought."

Highly recommended for learners with little or no prior IT knowledge.

"Absolutely brilliant for beginners! I had very little prior knowledge, but the instructor explained concepts clearly."

"This course was a fantastic introduction to IT troubleshooting!"

"The course is decent for absolute beginners..."

Offers valuable hands-on experience through labs and projects.

"I particularly appreciated the hands-on labs and how it covered issues across different operating systems."

"The practical exercises were well-designed and reinforced the learning effectively."

"The labs are fantastic for practical experience."

Teaches a logical, step-by-step method for diagnostics.

"The systematic approach taught here is incredibly practical."

"The troubleshooting methodologies are now ingrained in my process."

"A must-take for aspiring IT support professionals. The logical, step-by-step approach to troubleshooting is invaluable."

May be too basic or lack depth for those with existing IT experience.

"Some parts felt a bit basic, especially if you already have some IT background."

"I was hoping for more in-depth coverage on specific diagnostic tools or advanced networking troubleshooting."

"For someone with a year or two of IT experience, it's largely review."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Technical Diagnostics and Troubleshooting Techniques with these activities:

Read 'Troubleshooting and Problem-Solving for IT Support' by Tony Northrup

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Provides a comprehensive guide to troubleshooting techniques and best practices.

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Review the fundamentals of troubleshooting.
Learn about different troubleshooting tools and techniques.
Practice applying troubleshooting techniques to real-world scenarios.

Network Issue Troubleshooting

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Improves your ability to diagnose and resolve network connectivity issues.

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Identify common network connectivity issues.
Apply network diagnostic tools to identify problems.
Troubleshoot network configurations and resolve connectivity issues

Troubleshoot Hardware and Software Issues

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Helps reinforce your understanding of troubleshooting techniques and their application.

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Identify common hardware and software issues.
Apply diagnostic tools to diagnose problems.
Resolve issues using appropriate troubleshooting techniques.

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Follow Microsoft's Troubleshooting Tutorials

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Offers official guidance and step-by-step instructions for resolving common IT issues.

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Identify the specific troubleshooting topic you need assistance with.
Locate the corresponding Microsoft tutorial.
Follow the instructions provided in the tutorial to troubleshoot the issue.

System Performance Optimization

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Strengthens your ability to diagnose and resolve system performance issues.

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Analyze system performance metrics.
Identify bottlenecks and performance issues.
Implement optimization techniques to improve system performance.

Participate in a Troubleshooting Study Group

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Provides a platform to share knowledge, discuss challenges, and collaborate on troubleshooting solutions.

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Find a study group or create one with fellow students.
Set regular meeting times to discuss troubleshooting techniques.
Work together to solve challenging troubleshooting problems.

Create a Troubleshooting Plan for a Real-World Scenario

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Challenges you to apply your troubleshooting skills to a practical scenario.

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Identify a real-world IT support scenario.
Develop a step-by-step troubleshooting plan to resolve the issue.
Document your troubleshooting plan and submit it for review by your instructor or a mentor.

Mentor Junior IT Support Professionals

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Enhances your understanding of troubleshooting concepts by sharing your knowledge with others.

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Identify opportunities to mentor junior IT support professionals.
Share your troubleshooting knowledge and experiences.
Provide guidance and support to help them develop their troubleshooting skills.

Career center

Learners who complete Technical Diagnostics and Troubleshooting Techniques will develop knowledge and skills that may be useful to these careers:

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Technical Diagnostics and Troubleshooting Techniques

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Reviews summary

Systematic it diagnostics for beginners

Activities

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