This course has been designed for individuals seeking entry-level positions in IT support. Whether you're a recent graduate, a career changer, or someone looking to kickstart your career in the tech industry, it will provide you with the foundational knowledge and practical skills needed to excel in this field.
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This course has been designed for individuals seeking entry-level positions in IT support. Whether you're a recent graduate, a career changer, or someone looking to kickstart your career in the tech industry, it will provide you with the foundational knowledge and practical skills needed to excel in this field.
This course has been designed for individuals seeking entry-level positions in IT support. Whether you're a recent graduate, a career changer, or someone looking to kickstart your career in the tech industry, it will provide you with the foundational knowledge and practical skills needed to excel in this field.
In this course, you’ll consolidate your learning into action using a number of troubleshooting approaches. You’ll learn about troubleshooting issues relating to both hardware and software, as well as system-related issues across multiple operating systems. You’ll examine diagnostic tools to combat networking issues as well as system performance. Your skills are then showcased in the capstone project, where you will engage with a real-world scenario focused on system maintenance and upgrading, network connectivity, software selection, and set-up, as well as security considerations.
After completing this course, you’ll be able to:
• Apply a systematic approach to diagnose technical issues across different hardware and software environments.
• Implement troubleshooting skills to resolve problems effectively.
• Utilize diagnostic tools and techniques for problem resolution.
This is also a great way to prepare for the Microsoft MS-900 exam. By passing the MS-900 exam, you’ll earn the Microsoft 365 Fundamentals certification.
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Activities
Read 'Troubleshooting and Problem-Solving for IT Support' by Tony Northrup
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Provides a comprehensive guide to troubleshooting techniques and best practices.
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Review the fundamentals of troubleshooting.
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Learn about different troubleshooting tools and techniques.
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Practice applying troubleshooting techniques to real-world scenarios.
Network Issue Troubleshooting
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Improves your ability to diagnose and resolve network connectivity issues.
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Identify common network connectivity issues.
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Apply network diagnostic tools to identify problems.
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Troubleshoot network configurations and resolve connectivity issues
Troubleshoot Hardware and Software Issues
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Helps reinforce your understanding of troubleshooting techniques and their application.
Show steps
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Identify common hardware and software issues.
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Apply diagnostic tools to diagnose problems.
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Resolve issues using appropriate troubleshooting techniques.
Five other activities
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Follow Microsoft's Troubleshooting Tutorials
Show steps
Offers official guidance and step-by-step instructions for resolving common IT issues.
Show steps
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Identify the specific troubleshooting topic you need assistance with.
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Locate the corresponding Microsoft tutorial.
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Follow the instructions provided in the tutorial to troubleshoot the issue.
System Performance Optimization
Show steps
Strengthens your ability to diagnose and resolve system performance issues.
Show steps
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Analyze system performance metrics.
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Identify bottlenecks and performance issues.
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Implement optimization techniques to improve system performance.
Participate in a Troubleshooting Study Group
Show steps
Provides a platform to share knowledge, discuss challenges, and collaborate on troubleshooting solutions.
Show steps
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Find a study group or create one with fellow students.
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Set regular meeting times to discuss troubleshooting techniques.
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Work together to solve challenging troubleshooting problems.
Create a Troubleshooting Plan for a Real-World Scenario
Show steps
Challenges you to apply your troubleshooting skills to a practical scenario.
Show steps
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Identify a real-world IT support scenario.
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Develop a step-by-step troubleshooting plan to resolve the issue.
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Document your troubleshooting plan and submit it for review by your instructor or a mentor.
Mentor Junior IT Support Professionals
Show steps
Enhances your understanding of troubleshooting concepts by sharing your knowledge with others.
Show steps
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Identify opportunities to mentor junior IT support professionals.
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Share your troubleshooting knowledge and experiences.
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Provide guidance and support to help them develop their troubleshooting skills.
Read 'Troubleshooting and Problem-Solving for IT Support' by Tony Northrup
Show steps
Provides a comprehensive guide to troubleshooting techniques and best practices.
Show steps
- Review the fundamentals of troubleshooting.
- Learn about different troubleshooting tools and techniques.
- Practice applying troubleshooting techniques to real-world scenarios.
Network Issue Troubleshooting
Show steps
Improves your ability to diagnose and resolve network connectivity issues.
Show steps
- Identify common network connectivity issues.
- Apply network diagnostic tools to identify problems.
- Troubleshoot network configurations and resolve connectivity issues
Troubleshoot Hardware and Software Issues
Show steps
Helps reinforce your understanding of troubleshooting techniques and their application.
Show steps
- Identify common hardware and software issues.
- Apply diagnostic tools to diagnose problems.
- Resolve issues using appropriate troubleshooting techniques.
Follow Microsoft's Troubleshooting Tutorials
Show steps
Offers official guidance and step-by-step instructions for resolving common IT issues.
Show steps
- Identify the specific troubleshooting topic you need assistance with.
- Locate the corresponding Microsoft tutorial.
- Follow the instructions provided in the tutorial to troubleshoot the issue.
System Performance Optimization
Show steps
Strengthens your ability to diagnose and resolve system performance issues.
Show steps
- Analyze system performance metrics.
- Identify bottlenecks and performance issues.
- Implement optimization techniques to improve system performance.
Participate in a Troubleshooting Study Group
Show steps
Provides a platform to share knowledge, discuss challenges, and collaborate on troubleshooting solutions.
Show steps
- Find a study group or create one with fellow students.
- Set regular meeting times to discuss troubleshooting techniques.
- Work together to solve challenging troubleshooting problems.
Create a Troubleshooting Plan for a Real-World Scenario
Show steps
Challenges you to apply your troubleshooting skills to a practical scenario.
Show steps
- Identify a real-world IT support scenario.
- Develop a step-by-step troubleshooting plan to resolve the issue.
- Document your troubleshooting plan and submit it for review by your instructor or a mentor.
Mentor Junior IT Support Professionals
Show steps
Enhances your understanding of troubleshooting concepts by sharing your knowledge with others.
Show steps
- Identify opportunities to mentor junior IT support professionals.
- Share your troubleshooting knowledge and experiences.
- Provide guidance and support to help them develop their troubleshooting skills.
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