How to give and receive feedback effectively from Udemy

Comprehensive program for giving and receiving feedback effectively

This training contains everything you need to know to prepare and give useful and constructive feedback, communicate better and boost your leadership.

This content will be updated regularly to add my latest findings in the field of feedback, influence and communication.

Here are some testimonials from my course participants:

" Jamal Lazaar is very competent in his training, he provides clear working methods to be successful. I recommend this course for those who question themselves. Excellent course. ". Landry

" You can't help but be motivated and have confidence in yourself after this course. Thank you Jamal ". L. Naraine

" Simple, concise and concrete. Thanks . " Dave

Why join this training on feedback?

If you are a manager and you need to give feedback to your employees?

If your manager often asks you for feedback, but you don't know how to go about it?

Or if you want to overcome the fear of giving feedback?

This training is for you.

Knowing how to give and receive feedback is super important for your career.

Except that most people avoid giving feedback at all costs for fear of offending others or creating conflict.

They prefer to say nothing or give feedback that doesn't get things done.

This impacts not only their performance, but also their career.

Without knowing these techniques, you won't know how to give feedback effectively. You won't know how to handle difficult people. And you will always have this fear to give feedback, which can impact your professional career.

There are techniques that exist and that you can put in place. You do not need to guess, in this training, I share with you techniques to give feedback to your employees, your colleagues or your manager.

I deeply believe that the content of this training can transform your career if you study all the content and put all the strategies in place.

The content of the training is designed to go straight to the point.

Master the STAR method for giving feedback
Make feedback more memorable
Ask for feedback effectively
Overcome the fear of giving feedback
Make a request to get what you want without creating a conflict

What are you waiting for?

Click "Buy Now" and join me inside the training.

What's inside

Learning objectives

Master the star method for giving feedback
Make feedback more memorable
Ask for feedback effectively

Overcome the fear of giving feedback
Know how to formulate a request effectively to get what you want and without creating conflict
Lean how to manage difficult people

Master the star method for giving feedback
Make feedback more memorable
Ask for feedback effectively
Overcome the fear of giving feedback
Know how to formulate a request effectively to get what you want and without creating conflict
Lean how to manage difficult people

Syllabus

Introduction

The basics of effective communication

The training program

The STAR method for giving feedback

Traffic lights

Read about what's good

what should give you pause

and possible dealbreakers

Teaches the STAR method, a widely recognized framework for structuring feedback and performance conversations in professional settings

Explores techniques for handling difficult people, a crucial skill for maintaining positive working relationships and resolving conflicts

Focuses on overcoming the fear of giving feedback, which can be a significant barrier to effective communication and professional development

Includes a section on adapting body language, which is an important aspect of non-verbal communication and can significantly impact how feedback is received

Examines the 360-degree feedback process, which is often used in organizations to gather comprehensive feedback from multiple sources

Includes a discussion on the feedback sandwich, allowing learners to consider the pros and cons of this common feedback technique

Reviews summary

Practical feedback skills for professionals

According to learners, this course provides practical and actionable strategies for giving and receiving feedback effectively. Many found the structure, especially the STAR method, to be clear and easy to apply. Reviewers frequently report feeling more confident in giving feedback and have successfully applied techniques immediately at work. The course is often described as concise and to the point, which is appreciated by busy professionals. However, a few students noted that while it's an excellent starting point, it may be too basic for those with significant prior experience in communication training or for handling complex situations.

Helpful practice included in modules

"The exercises helped solidify my understanding."

"The exercises reinforce learning."

"The exercises could be a bit more challenging or provide more scenarios, but still helpful."

Helps overcome fear of feedback

"I feel much more confident giving feedback now."

"Overcoming the fear of giving feedback was a key takeaway for me."

"My fear of giving feedback has significantly reduced."

Structure is clear and easy to follow

"The STAR method examples were clear and the exercises helped solidify my understanding."

"Solid, practical course... STAR method explained well."

"Clear and concise explanation of feedback models."

Provides techniques for immediate use

"Applied the techniques at work immediately and saw results."

"This course delivered exactly what I needed. Practical advice... Applied the techniques at work immediately..."

"Solid, practical course. Gives you the tools."

A solid starting point, but may be basic

"Some parts felt a little basic, but overall a solid course."

"If you have any prior experience with communication training, this might be too basic for you."

"Useful for the basics, but lacks depth for experienced professionals."

"It's a decent starting point, especially for beginners."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in How to give and receive feedback effectively with these activities:

Review Communication Fundamentals

Show steps

Reinforce your understanding of core communication principles to better grasp the nuances of giving and receiving feedback.

Browse courses on Effective Communication

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Review key concepts of effective communication.
Identify your personal communication style.
Reflect on past communication successes and failures.

Read 'Difficult Conversations: How to Discuss What Matters Most'

Show steps

Learn strategies for handling difficult conversations, which is essential for giving and receiving feedback effectively.

View Difficult Conversations: How to Discuss What... on Amazon

Show steps

Read the book and take notes on key concepts.
Reflect on how the concepts apply to your own experiences.
Identify strategies you can use in future conversations.

Role-Play Feedback Scenarios

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Practice giving and receiving feedback in simulated scenarios to build confidence and refine your skills.

Show steps

Find a partner to role-play with.
Create realistic feedback scenarios.
Practice giving and receiving feedback using the STAR method.
Provide constructive criticism to each other.

Four other activities

Expand to see all activities and additional details

Show all seven activities

Develop a Personal Feedback Guide

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Synthesize your learning into a personalized guide that you can use as a reference for giving and receiving feedback in the future.

Show steps

Summarize key concepts from the course.
Include examples of effective feedback techniques.
Outline your personal approach to giving and receiving feedback.

Read 'Thanks for the Feedback: The Science and Art of Receiving Feedback Well'

Show steps

Deepen your understanding of the psychology of receiving feedback and learn strategies for responding effectively.

View Difficult Conversations: How to Discuss What... on Amazon

Show steps

Read the book and take notes on key concepts.
Reflect on your own reactions to feedback.
Identify strategies you can use to receive feedback more effectively.

Mentor a Colleague on Feedback Skills

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Reinforce your learning by teaching others the principles and techniques you've learned in the course.

Show steps

Identify a colleague who could benefit from feedback skills training.
Share key concepts and techniques from the course.
Provide guidance and support as they practice their skills.

Implement a 360-Degree Feedback Process

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Apply your knowledge by designing and implementing a 360-degree feedback process in your workplace.

Show steps

Identify stakeholders to participate in the feedback process.
Develop a feedback questionnaire based on course principles.
Collect and analyze feedback data.
Share feedback with participants and develop action plans.

Career center

Learners who complete How to give and receive feedback effectively will develop knowledge and skills that may be useful to these careers:

Executive Coach

The Executive Coach works with leaders to enhance their performance, communication, and leadership abilities. This is frequently done through advice and feedback. The Executive Coach helps leaders improve their communication skills, provide constructive feedback, and navigate challenging interpersonal dynamics. Knowing the material in this course on giving and receiving feedback effectively is very valuable. Executive Coaches can use the strategies covered in this course, such as the STAR method, to guide their clients toward greater self-awareness, empathy, and influence.

See salaries and explore the career path for Executive Coach

Training and Development Specialist

Training and Development Specialists design and deliver training programs to enhance employee skills and performance. Training and Development Specialists need to design and deliver effective training programs that address communication, feedback, and interpersonal skills. This course may be useful for those that wish to pursue this career, as it offers insights into giving and receiving feedback effectively, overcoming the fear of giving feedback, and managing difficult people. By knowing the techniques covered in this course, Training and Development Specialists can create training modules that are both engaging and impactful.

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Team Lead

A Team Lead guides and motivates a team to achieve its goals, and this course may be useful for aspiring team leaders. This role requires excellent communication and interpersonal skills to provide constructive feedback and address performance issues. This course emphasizes the application of the STAR method and other techniques for delivering effective feedback. Learning how to overcome the fear of giving feedback and managing difficult people, as also covered in the course, is especially valuable for a Team Lead who wants to foster a positive and productive work environment.

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Sales Manager

Sales Managers lead sales teams to achieve revenue targets by motivating, coaching, and providing feedback to sales representatives. This course can be helpful for those that aspire to this role. Sales Managers rely on effective communication and interpersonal skills to build rapport with team members, provide constructive feedback, and address performance issues. The Sales Manager can foster a high-performing sales team characterized by open communication, accountability, and continuous improvement by mastering techniques such as the STAR method for giving feedback.

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Mediator

Mediators facilitate communication and negotiation between parties in conflict to reach mutually agreeable resolutions. Effective communication, active listening, and conflict resolution skills are essential. The Mediator can benefit from this course, as its lessons provide insights into giving and receiving feedback effectively, overcoming the fear of giving feedback, and managing difficult people. By mastering the techniques covered in this course, Mediators can create a safe and supportive environment for constructive dialogue and help parties find common ground.

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Human Resources Generalist

The Human Resources Generalist has responsibilities that include employee relations, performance management, and conflict resolution. This course may be useful for those wanting this career. A core competency for a Human Resources Generalist is providing constructive feedback to employees, and this course offers strategies for giving and receiving feedback effectively. The Human Resources Generalist can effectively implement performance improvement plans and address employee concerns by mastering techniques such as the STAR method. By knowing how to formulate requests effectively and manage difficult people, the Human Resources Generalist can contribute to fostering a positive work environment.

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Customer Success Manager

The Customer Success Manager builds and maintains strong relationships with customers to ensure their satisfaction and success using a product or service. A core responsibility is to solicit and act on feedback from customers to improve their experience. This course may be useful for those that wish to become a Customer Success Manager. This course provides guidance on giving and receiving feedback effectively, overcoming the fear of giving feedback, and managing difficult people. Customer Success Managers can build stronger partnerships with their clients, address concerns proactively, and drive customer loyalty by mastering the techniques covered in this course.

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Project Manager

The Project Manager has a role that requires strong communication and leadership skills to guide project teams to success. This course may be useful for those aspiring to this role. Project Managers often need to provide feedback to team members, resolve conflicts, and motivate individuals to perform at their best. The knowledge and skills discussed in this course on giving and receiving feedback can help Project Managers to build a collaborative team environment. By applying techniques such as the STAR method for giving feedback, a Project Manager can address performance issues constructively and ensure that projects stay on track.

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Academic Advisor

Academic Advisors provide guidance and support to students regarding their academic goals, course selection, and career planning. Academic Advisors need excellent communication and interpersonal skills to build rapport with students, provide constructive feedback, and address academic challenges. This course may be useful for Academic Advisors. Academic Advisors can help students make informed decisions, overcome obstacles, and achieve their academic aspirations by mastering the techniques covered in this course on giving and receiving feedback effectively.

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Teacher

Teachers educate students in various subjects and grade levels, requiring strong communication and interpersonal skills to engage students, provide constructive feedback, and manage classroom dynamics. This course may be useful for this career. Teachers must be able to provide constructive feedback to students, address behavioral issues, and facilitate effective communication among students. By knowing the strategies in this course on giving and receiving feedback effectively, teachers can create a positive learning environment that fosters student growth and development.

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Nurse Manager

Nurse Managers oversee nursing staff, manage clinical operations, and ensure high-quality patient care within healthcare settings. Nurse Managers need strong leadership, communication, and interpersonal skills to motivate and guide nursing staff, provide constructive feedback, and resolve conflicts. This course may be useful for this career. By mastering the lessons in this course on giving and receiving feedback effectively, Nurse Managers can foster a collaborative work environment characterized by open communication, teamwork, and continuous improvement.

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Management Consultant

Management Consultants are often in the position of evaluating organizations and providing recommendations for improvement. To be successful, a Management Consultant must have strong communication and interpersonal skills. This course may be useful for professionals entering this field. This course covers techniques for giving and receiving feedback effectively, overcoming the fear of giving feedback, and managing difficult people. Given that Management Consultants frequently interact with clients and stakeholders at all levels, the consultant's ability to communicate constructively is essential for building rapport and driving change.

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Social Worker

Social Workers provide support and advocacy to individuals, families, and communities facing social, emotional, and economic challenges. Social Workers need strong communication and interpersonal skills to build rapport with clients, provide counseling, and navigate complex social systems. This course may be useful for individuals who want to become Social Workers. Social Workers can effectively advocate for their clients, address conflicts within families, and build supportive relationships rooted in trust and mutual respect by mastering this course on giving and receiving feedback effectively.

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Public Relations Specialist

Public Relations Specialists manage an organization's reputation and communication with the public, media, and other stakeholders. Public Relations Specialists need strong communication, interpersonal, and persuasion skills to craft compelling messages, manage media relations, and respond to public inquiries. This course may be useful for those that wish to become Public Relations Specialists. By knowing the strategies in this course on giving and receiving feedback effectively, Public Relations Specialists can enhance their communication skills, navigate challenging media interactions, and build trust with key stakeholders.

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Market Research Analyst

Market Research Analysts analyze market trends, consumer behavior, and competitor activities to provide insights that inform business decisions. Market Research Analysts need analytical, communication, and presentation skills to collect, interpret, and communicate research findings to stakeholders. While this course may be tangentially helpful, it is not a strong fit. Market Research Analysts can improve their communication skills, solicit feedback on their research findings, and build consensus among stakeholders by knowing the strategies in this course on giving and receiving feedback effectively.

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How to give and receive feedback effectively

What's inside

Learning objectives

Syllabus

Traffic lights

Save this course

Reviews summary

Practical feedback skills for professionals

Activities

Career center

Reading list

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