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Troubleshooting Common PC Issues for Users (2016)

This course is a part of Become an IT Technician, a 14-course Learning Path series from LinkedIn Learning.

Are you a help desk specialist or the go-to technical troubleshooter in your department? If people rely on you to diagnose and fix their computer issues, this course was designed to help you help them. Join PC expert Dan Gookin as he takes you through diagnostic and repair steps. First, he explains how to determine if the source is hardware or software related. Then he provides instructions on how to resolve the most common issues, such as dealing with errors, running recovery processes, leveraging the Task Manager, fixing Windows, and more. In addition, he also demonstrates maintenance techniques to help protect storage drives and how to address problems you encounter with devices like printers and monitors. He wraps up with how to restore network and Internet connectivity.
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    LinkedIn Learning

    Rating Not enough ratings
    Length 2h 12m
    Starts On Demand (Start anytime)
    Cost $29/month (Access to entire library- free trial available)
    From LinkedIn Learning
    Instructor Dan Gookin
    Download Videos Only via the LinkedIn Learning mobile app
    Language English
    Subjects IT & Networking
    Tags IT IT Help Desk Network Administration IT and Hardware Windows

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    Careers

    An overview of related careers and their average salaries in the US. Bars indicate income percentile.

    IT Help desk 1 2 $40k

    Trainer/Help Desk $49k

    IT Help Desk 3 $50k

    Help Desk Anaylst $50k

    Specialist - Help Desk 2 $52k

    Associate IT Help Desk 2 $52k

    Help Desk Specilaist $55k

    Help Desk Trainer $55k

    IT Generalist/Help Desk $56k

    IT-Help Desk $57k

    IT global Help Desk $62k

    IT- International Help Desk $80k

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    LinkedIn Learning

    Rating Not enough ratings
    Length 2h 12m
    Starts On Demand (Start anytime)
    Cost $29/month (Access to entire library- free trial available)
    From LinkedIn Learning
    Instructor Dan Gookin
    Download Videos Only via the LinkedIn Learning mobile app
    Language English
    Subjects IT & Networking
    Tags IT IT Help Desk Network Administration IT and Hardware Windows

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