Cisco Collaboration Fundamentals: Managing Media Resources, ISR Call Control, Voicemail, and Reporting from Pluralsight

Collaboration is in very high demand. This course will teach you how to deploy Cisco CUCM conferencing media resources, configure the Cisco ISR router to manage endpoints and the dial plan, set up Unity voicemail, and run traces and reports.

More than ever, companies are relying on Cisco Collaboration solutions to ensure that they can communicate ubiquitously with their customers, employees, and everyone else. There is immense demand for administrators who have the knowledge and skills needed to manage and maintain their Cisco deployments.

In this course, Cisco Collaboration Fundamentals: Managing Media Resources, ISR Call Control, Voicemail, and Reporting, you will see the step-by-step configurations to deploy media resources, manage IP phones using the ISR router, examine Cisco video technology, and run traces and reports.

First, you will see how to give endpoints access to the CUCM and ISR audio conference bridges, music on hold, annunciator, and media termination point. Then, you will explore how to configure the Cisco ISR router to manage SCCP and SIP phones full-time using CME and, as a backup, SRST.

Next, you will discover how to enable SIP URI dialing for endpoints and Jabber, so that users can place calls to email addresses. You will also learn about Cisco’s video conferencing technology.

Finally, you will find out how to run reports and examine traces to help you troubleshoot your collaboration deployments.

When you are finished with this course, you will have the skills and knowledge that today’s companies crave to manage and maintain their Cisco Collaboration solutions.

What's inside

Syllabus

Course Overview

Deploying Media Resources

Deploying SIP URI Dialing

Configuring the Cisco ISR to Support Endpoints Using CME and SRST

Managing Cisco Video Endpoints

Deploying Cisco Unity Connection Users and Features

Using Troubleshooting, Reporting, and Maintenance Tools

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Develops real-world skills in deploying media resources, managing endpoints, configuring voicemail, and running reports using Cisco Collaboration solutions

Core audience includes IT professionals, system administrators, and network engineers responsible for managing and maintaining Cisco Collaboration deployments

Taught by Sean Douglas, an experienced Cisco instructor

Meets the high demand for administrators skilled in managing Cisco Collaboration solutions

Provides step-by-step instructions for deploying and managing Cisco Collaboration components

Covers best practices for troubleshooting and maintaining Cisco Collaboration deployments

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Cisco Collaboration Fundamentals: Managing Media Resources, ISR Call Control, Voicemail, and Reporting with these activities:

Review SIP URI Dialing Concepts

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Refresh your understanding of SIP URI dialing to enhance your call management.

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Review the benefits and use cases of SIP URI dialing
Understand the SIP protocol and message flow
Configure SIP URI dialing on Cisco devices

Deploy media resources

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Review the procedure for deploying media resources ahead of time to improve your ability to follow the course

Browse courses on CUCM

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Find the documentation for deploying media resources
Read the documentation and take notes
Practice deploying media resources in a test environment

Deploy and Configure Cisco Unity Connection

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Enhance collaboration by setting up and managing Cisco Unity Connection.

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Install and configure Cisco Unity Connection
Create voicemail users and mailboxes
Configure voicemail features and options

Ten other activities

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Configure Media Resources in Cisco CUCM

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Configure CUCM media resources to set up your conferencing environment.

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Create a new conference bridge
Configure audio codecs and bitrates
Define dial-in and dial-out rules

Develop a CME/SRST Deployment Plan

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Create a plan to manage endpoints using CME and SRST.

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Identify the required features and devices
Design the network topology
Document the configuration and deployment steps

Configure Cisco ISR router

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Configure a Cisco ISR router to manage endpoints and the dial plan by following a tutorial to reinforce your understanding

Browse courses on Endpoint Management

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Find a tutorial on configuring a Cisco ISR router
Follow the tutorial step-by-step
Test your configuration by making a phone call

Configure Video Endpoints for Cisco Collaboration

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Set up video endpoints to enhance collaboration and communication.

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Register video endpoints with CUCM
Configure video codecs and profiles
Test and troubleshoot video calls

Design a Media Resources Deployment Plan

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Enhance your understanding of media resources deployment by creating a comprehensive plan for a specific scenario.

Browse courses on Cisco Collaboration

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Identify the requirements for media resources based on the organization's needs.
Design the topology and configuration for the media resources deployment.
Create a step-by-step deployment plan including testing and validation procedures.

Set up Unity voicemail

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Set up Unity voicemail in order to gain hands-on experience

Browse courses on Cisco Unity Connection

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Find a tutorial on setting up Unity voicemail
Follow the tutorial step-by-step
Test your voicemail by leaving yourself a message

Troubleshoot Call Control Issues

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Follow guided tutorials to diagnose and resolve call control problems.

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Use the debug commands to identify call flow issues
Analyze call traces to pinpoint the source of problems
Apply troubleshooting techniques to resolve common call control problems

Run Trace and Report Simulation

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Reinforce your understanding of troubleshooting techniques by simulating trace and report generation.

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Configure a lab environment with Cisco Collaboration components.
Generate a trace and report for a specific call scenario.
Analyze the trace and report to identify potential issues.

Run traces and reports

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Run traces and reports to troubleshoot your collaboration deployments by following a step-by-step guide

Browse courses on Troubleshooting

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Find a tutorial on running traces and reports
Follow the tutorial step-by-step
Run traces and reports on your collaboration deployment
Analyze the results of the traces and reports

Create a troubleshooting guide

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Create a troubleshooting guide to help you easily resolve issues with your collaboration deployments

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Gather information about common troubleshooting issues
Create a step-by-step guide to resolve these issues
Test your troubleshooting guide by resolving a few issues

Career center

Learners who complete Cisco Collaboration Fundamentals: Managing Media Resources, ISR Call Control, Voicemail, and Reporting will develop knowledge and skills that may be useful to these careers:

Collaboration Engineer

A Collaboration Engineer designs, installs, and maintains enterprise communications systems, including audio and video conferencing, telephony, and messaging. Collaboration Engineers work with a wide variety of technologies, including Cisco Unified Communications Manager (CUCM), Cisco ISR routers, and Unity Connection. This course provides a strong foundation in these technologies, making it an ideal choice for individuals who want to pursue a career as a Collaboration Engineer.

See salaries and explore the career path for Collaboration Engineer

Network Administrator

A Network Administrator manages an organization's computer networks, including routers, switches, and firewalls. Network Administrators also manage network security and troubleshoot network problems. This course provides a strong foundation in networking concepts and technologies, making it an ideal choice for individuals who want to pursue a career as a Network Administrator.

See salaries and explore the career path for Network Administrator

Systems Administrator

A Systems Administrator manages an organization's computer systems, including servers, operating systems, and applications. Systems Administrators also manage system security and troubleshoot system problems. This course provides a strong foundation in system administration concepts and technologies, making it an ideal choice for individuals who want to pursue a career as a Systems Administrator.

See salaries and explore the career path for Systems Administrator

Telecommunications Engineer

A Telecommunications Engineer designs, installs, and maintains telecommunications networks, including voice, data, and video networks. Telecommunications Engineers work with a wide variety of technologies, including routers, switches, and transmission lines. This course provides a strong foundation in telecommunications concepts and technologies, making it an ideal choice for individuals who want to pursue a career as a Telecommunications Engineer.

See salaries and explore the career path for Telecommunications Engineer

Voice Engineer

A Voice Engineer designs, installs, and maintains voice networks, including voice over IP (VoIP) networks. Voice Engineers work with a wide variety of technologies, including Cisco Unified Communications Manager (CUCM), Cisco ISR routers, and Unity Connection. This course provides a strong foundation in voice networking concepts and technologies, making it an ideal choice for individuals who want to pursue a career as a Voice Engineer.

See salaries and explore the career path for Voice Engineer

Video Engineer

A Video Engineer designs, installs, and maintains video networks, including video conferencing networks. Video Engineers work with a wide variety of technologies, including Cisco TelePresence, Cisco Unified Communications Manager (CUCM), and Cisco ISR routers. This course provides a strong foundation in video networking concepts and technologies, making it an ideal choice for individuals who want to pursue a career as a Video Engineer.

See salaries and explore the career path for Video Engineer

Unified Communications Engineer

A Unified Communications Engineer designs, installs, and maintains unified communications networks, which combine voice, data, and video networks into a single network. Unified Communications Engineers work with a wide variety of technologies, including Cisco Unified Communications Manager (CUCM), Cisco ISR routers, and Unity Connection. This course provides a strong foundation in unified communications concepts and technologies, making it an ideal choice for individuals who want to pursue a career as a Unified Communications Engineer.

See salaries and explore the career path for Unified Communications Engineer

Network Architect

A Network Architect designs and implements an organization's network infrastructure. Network Architects work with a wide variety of technologies, including routers, switches, and firewalls. This course provides a strong foundation in networking concepts and technologies, making it an ideal choice for individuals who want to pursue a career as a Network Architect.

See salaries and explore the career path for Network Architect

Systems Analyst

A Systems Analyst designs and implements computer systems, including hardware, software, and networks. Systems Analysts work with a wide variety of technologies, including Cisco Unified Communications Manager (CUCM), Cisco ISR routers, and Unity Connection. This course provides a strong foundation in systems analysis concepts and technologies, making it an ideal choice for individuals who want to pursue a career as a Systems Analyst.

See salaries and explore the career path for Systems Analyst

IT Manager

An IT Manager plans and manages an organization's IT infrastructure, including hardware, software, and networks. IT Managers work with a wide variety of technologies, including Cisco Unified Communications Manager (CUCM), Cisco ISR routers, and Unity Connection. This course provides a strong foundation in IT management concepts and technologies, making it an ideal choice for individuals who want to pursue a career as an IT Manager.

See salaries and explore the career path for IT Manager

IT Director

An IT Director plans and manages an organization's IT strategy, including hardware, software, and networks. IT Directors work with a wide variety of technologies, including Cisco Unified Communications Manager (CUCM), Cisco ISR routers, and Unity Connection. This course provides a strong foundation in IT management concepts and technologies, making it an ideal choice for individuals who want to pursue a career as an IT Director.

See salaries and explore the career path for IT Director

Chief Technology Officer (CTO)

A Chief Technology Officer (CTO) plans and manages an organization's technology strategy, including hardware, software, and networks. CTOs work with a wide variety of technologies, including Cisco Unified Communications Manager (CUCM), Cisco ISR routers, and Unity Connection. This course provides a strong foundation in IT management concepts and technologies, making it an ideal choice for individuals who want to pursue a career as a CTO.

See salaries and explore the career path for Chief Technology Officer (CTO)

Chief Information Officer (CIO)

A Chief Information Officer (CIO) plans and manages an organization's information technology strategy, including hardware, software, and networks. CIOs work with a wide variety of technologies, including Cisco Unified Communications Manager (CUCM), Cisco ISR routers, and Unity Connection. This course provides a strong foundation in IT management concepts and technologies, making it an ideal choice for individuals who want to pursue a career as a CIO.

See salaries and explore the career path for Chief Information Officer (CIO)

IT Consultant

An IT Consultant helps organizations plan and implement IT solutions, including hardware, software, and networks. IT Consultants work with a wide variety of technologies, including Cisco Unified Communications Manager (CUCM), Cisco ISR routers, and Unity Connection. This course provides a strong foundation in IT management concepts and technologies, making it an ideal choice for individuals who want to pursue a career as an IT Consultant.

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Project Manager

A Project Manager plans and manages IT projects, including hardware, software, and networks. Project Managers work with a wide variety of technologies, including Cisco Unified Communications Manager (CUCM), Cisco ISR routers, and Unity Connection. This course provides a strong foundation in project management concepts and technologies, making it an ideal choice for individuals who want to pursue a career as a Project Manager.

See salaries and explore the career path for Project Manager