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Apple Device Support

App Management

Rachel Gillett

This course will teach you how to manage macOS, iPadOS, and iOS applications, along with their resources, containers, and security features.

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This course will teach you how to manage macOS, iPadOS, and iOS applications, along with their resources, containers, and security features.

What’s a Mac without its apps? Apps are integral to productivity on any Apple device. If you want to get the most out of your Apple device, you’ll rely on a good foundation of apps. In this course, Apple Device Support: App Management, you’ll be guided through the basic to intermediate skills you'll need to confidently manage Apple devices and their apps for yourself or an organization. First, you’ll explore macOS Finder and learn how it behaves. Next, you’ll discover how to support a variety of applications (native and third party). Finally, you’ll delve into how to manage background app data, backups, and script in terminal. When you’re finished with this course, you’ll have the skills and knowledge of app management needed to support end users of an organization and within the public.

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What's inside

Syllabus

Course Overview
Introduction
Finder Basics
macOS Default and Shared Folders
Read more
Third-party Apps and Security
Third-party Kernel and System Extensions
Access Issues for Non-app Store Apps During Installation on macOS
App Requests: Security and Privacy Settings
App Background Items
Personal Apple ID vs. Managed Apple IDs and the App Store
Resources and Containers
App Data and Deletion
Apple Configurator
Managing Documents
Terminal and Scripting

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Develops management tools and knowledge of how to utilize them in the workplace
Covers macOS by Apple and iOS systems
Delves into security features that are integral to maintaining data safety when managing applications
Serves as a good foundation for those seeking to enter or advance in the IT field
Prerequisites knowledge of macOS, iPadOS, and iOS systems
May require additional resources or knowledge to fully grasp the concepts taught

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Activities

Coming soon We're preparing activities for Apple Device Support: App Management. These are activities you can do either before, during, or after a course.

Career center

Learners who complete Apple Device Support: App Management will develop knowledge and skills that may be useful to these careers:
Systems Analyst
Systems Analysts help design, implement, and maintain information systems. They work with management to understand business needs and develop solutions that meet those needs. This course may be useful for Systems Analysts who want to learn more about managing apps on Apple devices. The course covers topics such as app installation, configuration, security, and troubleshooting. This knowledge can help Systems Analysts ensure that apps are running smoothly and securely on Apple devices.
Technical Support Specialist
Technical Support Specialists provide technical support to users of computer hardware and software. They work with users to troubleshoot problems and answer questions. This course may be useful for Technical Support Specialists who want to learn more about managing apps on Apple devices. The course covers topics such as app installation, configuration, security, and troubleshooting. This knowledge can help Technical Support Specialists provide better support to users of Apple devices.
Information Security Analyst
Information Security Analysts protect computer networks and systems from unauthorized access. They work with management to develop and implement security policies and procedures. This course may be useful for Information Security Analysts who want to learn more about managing apps on Apple devices. The course covers topics such as app installation, configuration, security, and troubleshooting. This knowledge can help Information Security Analysts ensure that apps are running securely on Apple devices.
Network Administrator
Network Administrators manage and maintain computer networks. They work with users to troubleshoot network problems and ensure that networks are running smoothly. This course may be useful for Network Administrators who want to learn more about managing apps on Apple devices. The course covers topics such as app installation, configuration, security, and troubleshooting. This knowledge can help Network Administrators ensure that apps are running smoothly and securely on Apple devices.
Computer Hardware Engineer
Computer Hardware Engineers design, develop, and test computer hardware components. They work with software engineers to ensure that hardware and software work together seamlessly. This course may be useful for Computer Hardware Engineers who want to learn more about managing apps on Apple devices. The course covers topics such as app installation, configuration, security, and troubleshooting. This knowledge can help Computer Hardware Engineers ensure that apps are running smoothly and securely on Apple devices.
Computer Software Engineer
Computer Software Engineers design, develop, and test computer software. They work with hardware engineers to ensure that software runs smoothly on different types of hardware. This course may be useful for Computer Software Engineers who want to learn more about managing apps on Apple devices. The course covers topics such as app installation, configuration, security, and troubleshooting. This knowledge can help Computer Software Engineers ensure that apps are running smoothly and securely on Apple devices.
IT Manager
IT Managers plan, organize, and direct the activities of an organization's IT department. They work with management to develop and implement IT strategies. This course may be useful for IT Managers who want to learn more about managing apps on Apple devices. The course covers topics such as app installation, configuration, security, and troubleshooting. This knowledge can help IT Managers ensure that apps are running smoothly and securely on Apple devices.
Database Administrator
Database Administrators manage and maintain databases. They work with users to design and implement database solutions. This course may be useful for Database Administrators who want to learn more about managing apps on Apple devices. The course covers topics such as app installation, configuration, security, and troubleshooting. This knowledge can help Database Administrators ensure that apps are running smoothly and securely on Apple devices.
Software Developer
Software Developers design, develop, and test software applications. They work with users to understand their needs and develop solutions that meet those needs. This course may be useful for Software Developers who want to learn more about managing apps on Apple devices. The course covers topics such as app installation, configuration, security, and troubleshooting. This knowledge can help Software Developers ensure that apps are running smoothly and securely on Apple devices.
Web Developer
Web Developers design and develop websites. They work with users to understand their needs and develop solutions that meet those needs. This course may be useful for Web Developers who want to learn more about managing apps on Apple devices. The course covers topics such as app installation, configuration, security, and troubleshooting. This knowledge can help Web Developers ensure that apps are running smoothly and securely on Apple devices.
Computer Programmer
Computer Programmers write and test computer programs. They work with other programmers and engineers to develop and maintain software systems. This course may be useful for Computer Programmers who want to learn more about managing apps on Apple devices. The course covers topics such as app installation, configuration, security, and troubleshooting. This knowledge can help Computer Programmers ensure that apps are running smoothly and securely on Apple devices.
Computer Scientist
Computer Scientists conduct research in the field of computer science. They work with other scientists and engineers to develop new technologies. This course may be useful for Computer Scientists who want to learn more about managing apps on Apple devices. The course covers topics such as app installation, configuration, security, and troubleshooting. This knowledge can help Computer Scientists develop new and innovative ways to use apps on Apple devices.
Data Scientist
Data Scientists collect, analyze, and interpret data. They work with other scientists and engineers to develop new products and services. This course may be useful for Data Scientists who want to learn more about managing apps on Apple devices. The course covers topics such as app installation, configuration, security, and troubleshooting. This knowledge can help Data Scientists use apps to collect, analyze, and interpret data more efficiently.
Artificial Intelligence Engineer
Artificial Intelligence Engineers design and develop artificial intelligence systems. They work with other engineers and scientists to develop new products and services. This course may be useful for Artificial Intelligence Engineers who want to learn more about managing apps on Apple devices. The course covers topics such as app installation, configuration, security, and troubleshooting. This knowledge can help Artificial Intelligence Engineers use apps to develop and deploy artificial intelligence systems more efficiently.
Machine Learning Engineer
Machine Learning Engineers design and develop machine learning models. They work with other engineers and scientists to develop new products and services. This course may be useful for Machine Learning Engineers who want to learn more about managing apps on Apple devices. The course covers topics such as app installation, configuration, security, and troubleshooting. This knowledge can help Machine Learning Engineers use apps to develop and deploy machine learning models more efficiently.

Reading list

We've selected ten books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Apple Device Support: App Management.
Provides a comprehensive overview of macOS Big Sur and Catalina, including how to manage apps and their settings.
Provides a comprehensive overview of iOS 14, including how to manage apps and their settings.
Provides a comprehensive overview of iOS 13, including how to manage apps and their settings.
Provides a comprehensive overview of iOS 12, including how to manage apps and their settings.
Provides a quick overview of iOS 11, including how to manage apps and their settings.
Provides a comprehensive overview of iOS 10, including how to manage apps and their settings.

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