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Colleen Haddleton
By the end of this project you will be able to use Typeform to create a dynamic form to manage employee IT ticket submissions. You will explore the different question templates and use free features to create a beautiful form that will streamline the helpdesk process. You will be able to use Typeform to create, personalize, and share your survey, as well as analyze results. Once you have completed the project you will have the skill base to create forms and surveys on your own for your business.
You can view Typeform’s full security policy here:
Read more
By the end of this project you will be able to use Typeform to create a dynamic form to manage employee IT ticket submissions. You will explore the different question templates and use free features to create a beautiful form that will streamline the helpdesk process. You will be able to use Typeform to create, personalize, and share your survey, as well as analyze results. Once you have completed the project you will have the skill base to create forms and surveys on your own for your business.
You can view Typeform’s full security policy here:
Read more
By the end of this project you will be able to use Typeform to create a dynamic form to manage employee IT ticket submissions. You will explore the different question templates and use free features to create a beautiful form that will streamline the helpdesk process. You will be able to use Typeform to create, personalize, and share your survey, as well as analyze results. Once you have completed the project you will have the skill base to create forms and surveys on your own for your business.
You can view Typeform’s full security policy here:
https://help.typeform.com/hc/en-us/articles/360029259552-Security-at-Typeform
Register for this course and see more details by visiting:
OpenCourser.com/course/zigez6/it
What's inside
Syllabus
IT Ticket Management with Typeform
Here you will describe what the project is about. It should give an overview of what the learner will achieve by completing this project.
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Develops skills in using Typeform to create and share surveys and forms
Explores the different question templates available in Typeform
Covers creating forms and surveys tailored to specific business needs
Provides a comprehensive overview of Typeform's security measures
Emphasizes the use of free features to enhance the aesthetics of forms
Save this course
Save IT Ticket Management with Typeform to your list so you can find it easily later:
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Reviews summary
In-depth it ticket management
Learners say that this course is largely positive and engaging. Many students found the material to be well-presented and easy to follow, with one student remarking that the instructor did a great job explaining everything. Students note that the material may be slightly outdated and may require some extra research to catch up with the latest version of Typeform.
The instructor is excellent.
"AJAYI ADEYEMI"
"Very good Course the instructor was really good to explain everything."
The course material is well-presented.
"Great"
"I'm so Happy"
"Very informative and well-discussed"
"Very good Course the instructor was really good to explain everything."
The course may be outdated.
"The instructional video was outdated."
"The current Typeform layout was totally different and a lot of the steps were either missing or totally different."
Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in IT Ticket Management with Typeform with these
activities:
Familiarize yourself with Typeform
Show steps
Getting acquainted with Typeform will help you get the most out of the course and its materials.
Browse courses on
Typeform
Show steps
-
Create a free Typeform account
-
Create a few sample forms
-
Explore the different templates and question types
Complete the practice exercises in the course
Show steps
Completing the practice exercises will help you reinforce your understanding of the course concepts and prepare you for the final project.
Browse courses on
Typeform
Show steps
-
Go through the practice exercises in each module
-
Try to solve the exercises on your own
-
Review the solutions and explanations
Design a Typeform form for your own use case
Show steps
Creating your own Typeform form will help you apply the concepts you learn in the course to a real-world scenario.
Browse courses on
Typeform
Show steps
-
Identify a use case for a Typeform form
-
Design the form layout and questions
-
Customize the form branding and settings
Four other activities
Expand to see all activities and additional details
Show all seven activities
Join a study group or online forum for Typeform users
Show steps
Connecting with other Typeform users will allow you to share knowledge, ask questions, and get feedback on your work.
Browse courses on
Typeform
Show steps
-
Find a study group or online forum for Typeform users
-
Introduce yourself and ask questions
-
Participate in discussions and share your own insights
Attend a Typeform workshop or conference
Show steps
Attending a Typeform workshop or conference will allow you to learn from experts, network with other users, and get hands-on experience with Typeform.
Browse courses on
Typeform
Show steps
-
Find a Typeform workshop or conference
-
Register for the event
-
Attend the event and participate in the activities
Watch tutorials on advanced Typeform features
Show steps
Exploring advanced Typeform features will allow you to expand your knowledge and create more sophisticated forms.
Browse courses on
Typeform
Show steps
-
Find tutorials on advanced Typeform features
-
Watch the tutorials and take notes
-
Try out the features in your own Typeform forms
Create a Typeform form for your business or organization
Show steps
Creating a Typeform form for your business or organization will allow you to apply your skills to a real-world project and demonstrate your value as a Typeform user.
Browse courses on
Typeform
Show steps
-
Identify a need for a Typeform form in your business or organization
-
Design and create the form
-
Promote the form and collect responses
-
Analyze the results and make improvements
Familiarize yourself with Typeform
Show steps
Getting acquainted with Typeform will help you get the most out of the course and its materials.
Browse courses on
Typeform
Show steps
Show steps
Show steps
- Create a free Typeform account
- Create a few sample forms
- Explore the different templates and question types
Complete the practice exercises in the course
Show steps
Completing the practice exercises will help you reinforce your understanding of the course concepts and prepare you for the final project.
Browse courses on
Typeform
Show steps
Show steps
Show steps
- Go through the practice exercises in each module
- Try to solve the exercises on your own
- Review the solutions and explanations
Design a Typeform form for your own use case
Show steps
Creating your own Typeform form will help you apply the concepts you learn in the course to a real-world scenario.
Browse courses on
Typeform
Show steps
Show steps
Show steps
- Identify a use case for a Typeform form
- Design the form layout and questions
- Customize the form branding and settings
Four other activities
Expand to see all activities and additional details
Show all seven activities
Join a study group or online forum for Typeform users
Show steps
Connecting with other Typeform users will allow you to share knowledge, ask questions, and get feedback on your work.
Browse courses on
Typeform
Show steps
Show steps
Show steps
- Find a study group or online forum for Typeform users
- Introduce yourself and ask questions
- Participate in discussions and share your own insights
Attend a Typeform workshop or conference
Show steps
Attending a Typeform workshop or conference will allow you to learn from experts, network with other users, and get hands-on experience with Typeform.
Browse courses on
Typeform
Show steps
Show steps
Show steps
- Find a Typeform workshop or conference
- Register for the event
- Attend the event and participate in the activities
Watch tutorials on advanced Typeform features
Show steps
Exploring advanced Typeform features will allow you to expand your knowledge and create more sophisticated forms.
Browse courses on
Typeform
Show steps
Show steps
Show steps
- Find tutorials on advanced Typeform features
- Watch the tutorials and take notes
- Try out the features in your own Typeform forms
Create a Typeform form for your business or organization
Show steps
Creating a Typeform form for your business or organization will allow you to apply your skills to a real-world project and demonstrate your value as a Typeform user.
Browse courses on
Typeform
Show steps
Show steps
Show steps
- Identify a need for a Typeform form in your business or organization
- Design and create the form
- Promote the form and collect responses
- Analyze the results and make improvements
Career center
Learners who complete IT Ticket Management with Typeform will develop knowledge and skills
that may be useful to these careers:
IT Support Specialist
IT Support Specialist
An IT Support Specialist provides technical assistance to clients and colleagues, helping them resolve computer and software issues. This course can help you prepare for this role by teaching you how to create a Typeform to manage employee IT ticket submissions. This will help you streamline the helpdesk process and improve your ability to resolve issues quickly and efficiently.
Help Desk Analyst
Help Desk Analyst
A Help Desk Analyst provides technical support to customers and colleagues, helping them resolve computer and software issues. This course can help you prepare for this role by teaching you how to create a Typeform to manage employee IT ticket submissions. This will help you streamline the helpdesk process and improve your ability to resolve issues quickly and efficiently.
IT Consultant
IT Consultant
An IT Consultant provides advice and guidance to clients on IT matters. This course can help you prepare for this role by teaching you how to create a Typeform to manage employee IT ticket submissions. This will help you better understand the needs of clients and develop solutions that meet their business requirements.
Web Developer
Web Developer
A Web Developer designs and develops websites and web applications. This course can help you prepare for this role by teaching you how to create a Typeform to manage employee IT ticket submissions. This will help you better understand the needs of users and develop websites that are both functional and visually appealing.
IT Auditor
IT Auditor
An IT Auditor reviews and evaluates IT systems and processes to ensure that they are secure and compliant. This course can help you prepare for this role by teaching you how to create a Typeform to manage employee IT ticket submissions. This will help you track and manage IT risks and ensure that your organization is protected from cyber threats.
IT Manager
IT Manager
An IT Manager plans, directs, and coordinates the activities of an IT department. This course can help you prepare for this role by teaching you how to create a Typeform to manage employee IT ticket submissions. This will help you track the progress of IT projects and ensure that your department is meeting the needs of the organization.
Systems Analyst
Systems Analyst
A Systems Analyst designs and implements IT systems to meet the needs of an organization. This course can help you prepare for this role by teaching you how to create a Typeform to manage employee IT ticket submissions. This will help you better understand the needs of your organization and develop IT systems that meet those needs.
User Experience Designer
User Experience Designer
A User Experience Designer designs and evaluates user interfaces to ensure that they are easy to use and visually appealing. This course can help you prepare for this role by teaching you how to create a Typeform to manage employee IT ticket submissions. This will help you better understand the needs of users and design user interfaces that are both effective and user-friendly.
Quality Assurance Analyst
Quality Assurance Analyst
A Quality Assurance Analyst tests and evaluates software to ensure that it meets quality standards. This course can help you prepare for this role by teaching you how to create a Typeform to manage employee IT ticket submissions. This will help you track and manage software defects and ensure that your organization's software is of high quality.
Mobile App Developer
Mobile App Developer
A Mobile App Developer designs and develops mobile applications. This course can help you prepare for this role by teaching you how to create a Typeform to manage employee IT ticket submissions. This will help you better understand the needs of users and develop mobile apps that are both functional and user-friendly.
IT Security Analyst
IT Security Analyst
An IT Security Analyst protects an organization's IT systems and data from cyber threats. This course can help you prepare for this role by teaching you how to create a Typeform to manage employee IT ticket submissions. This will help you track and manage IT security incidents and ensure that your organization is protected from cyber attacks.
IT Director
IT Director
An IT Director is responsible for the overall IT strategy and operations of an organization. This course can help you prepare for this role by teaching you how to create a Typeform to manage employee IT ticket submissions. This will help you better understand the needs of your organization and develop an IT strategy that meets those needs.
Data Analyst
Data Analyst
A Data Analyst collects, analyzes, and interprets data to identify trends and patterns. This course can help you prepare for this role by teaching you how to create a Typeform to manage employee IT ticket submissions. This will help you collect and analyze data on IT issues and identify trends that can help you improve your IT support processes.
IT Business Analyst
IT Business Analyst
An IT Business Analyst analyzes business needs and develops IT solutions to meet those needs. This course can help you prepare for this role by teaching you how to create a Typeform to manage employee IT ticket submissions. This will help you better understand the business needs of your clients and develop IT solutions that meet their requirements.
IT Project Manager
IT Project Manager
An IT Project Manager plans, coordinates, and executes IT projects. This course can help you prepare for this role by teaching you how to create a Typeform to manage employee IT ticket submissions. This will help you track the progress of IT projects and ensure that they are completed on time and within budget.
For more career information including salaries, visit:
OpenCourser.com/course/zigez6/it
Reading list
We've selected 18 books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
IT Ticket Management with Typeform.
Provides practical guidance on如何创建一个、管理和运营成功的IT服务台。它包含有关ITIL流程、工具和技术的见解，非常适合希望改善服务台运营的任何人。
Provides a comprehensive overview of IT service management (ITSM), including the concepts, tools, and best practices used to manage IT services effectively. It valuable resource for anyone new to ITSM or looking to learn more about its basics.
Provides a comprehensive overview of IT service management (ITSM), including the concepts, tools, and best practices used to manage IT services effectively. It valuable resource for anyone new to ITSM or looking to learn more about its basics.
Save
Provides a comprehensive overview of the UX design process. It covers topics such as user research, interaction design, and usability testing. This book would be helpful for anyone who wants to learn more about the UX design process.
Comprehensive guide to UX design. It covers topics such as user research, interaction design, and information architecture. This book would be helpful for anyone who wants to learn more about the UX design process.
Comprehensive guide to software testing. It covers topics such as test planning, test execution, and test reporting. This book would be helpful for anyone who wants to learn more about software testing.
Save
Provides practical guidance on how to implement DevOps principles and practices in technology organizations. It valuable resource for anyone looking to improve their organization's agility, reliability, and security.
Save
This novel tells the story of a fictional IT manager who must overcome a series of challenges to save his company from disaster. It valuable resource for anyone looking to learn more about IT management and DevOps.
Save
Classic guide to interaction design. It provides practical advice on how to design interactive products that are easy to use and understand. This book would be helpful for anyone who wants to learn more about interaction design.
Save
Comprehensive guide to software development. It covers topics such as software design, coding standards, and testing. This book would be helpful for anyone who wants to learn more about software development.
Comprehensive guide to software testing. It covers topics such as test planning, test execution, and test reporting. This book would be helpful for anyone who wants to learn more about software testing.
Comprehensive guide to agile testing. It covers topics such as agile testing principles, agile testing practices, and agile testing tools. This book would be helpful for anyone who wants to learn more about agile testing.
Classic guide to web usability. It provides practical advice on how to make websites easier to use and understand. This book would be helpful for anyone who wants to improve the usability of their website.
Classic guide to software project management. It provides insights into the challenges of software development and how to overcome them. This book would be helpful for anyone who wants to learn more about software project management.
Classic guide to product design. It provides insights into how people interact with products and how to design products that are easy to use and understand. This book would be helpful for anyone who wants to learn more about product design.
Save
Classic guide to people management. It provides insights into the challenges of managing software development teams and how to overcome them. This book would be helpful for anyone who wants to learn more about people management.
Save
Provides a comprehensive overview of the rapid development process. It covers topics such as agile development, iterative development, and test-driven development. This book would be helpful for anyone who wants to learn more about the rapid development process.
Classic guide to software development. It provides practical advice on how to write clean, maintainable, and efficient code. This book would be helpful for anyone who wants to learn more about software development.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/zigez6/it
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Effort
1 hour 15 minutes
Level
Introductory
Via
Coursera
Institution
Coursera Project Network
Instructor
Colleen Haddleton
Language
English
Good to know
Develops skills in using Typeform to create and share surveys and forms
Explores the different question templates available in Typeform
Covers creating forms and surveys tailored to specific business needs
Provides a comprehensive overview of Typeform's security measures
Emphasizes the use of free features to enhance the aesthetics of forms
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