Customer Service Strategy
Given fast-evolving customer expectations, every organization needs an effective customer service strategy to guide operations and decisions. Your service strategy is the bridge between the organization's vision and mission—and the decisions and actions that happen every day. Join Brad Cleveland in this course and learn how to develop and execute an effective customer service strategy for your organization and team. Learn the seven steps of the strategic planning process, involving vision, customer access, talent, processes, technology, investments, and innovation. Plus, discover how to put your strategy to work, measure its effectiveness over time, and make updates to keep your strategy current.
Contents:
- Introduction
- 1. The Importance of Customer Service Strategy
- 2. The Strategic Planning Process
- 3. Putting Strategy to Work
- Conclusion
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| Rating | Not enough ratings |
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| Length | 50m |
| Starts | On Demand (Start anytime) |
| Cost | $29/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructor | Brad Cleveland |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | Business |
| Tags | Business Business Skills Customer Service Management |
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Careers
An overview of related careers and their average salaries in the US. Bars indicate income percentile.
Cashier, Customer Service, Customer Service Department Head $39k
Customer Service C $40k
Customer Service / End of Service $42k
Analyst, Customer Service $45k
Customer Service/Food Service $46k
Customer Service, Customer Group $46k
Customer Service /Customer Care $46k
Service Recovery/Customer Service $52k
Service Recovery/Customer Service $52k
Customer Service / Parts Service $53k
Customer Service Service $53k
Bookkeeping/Customer service $74k
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| Rating | Not enough ratings |
|---|---|
| Length | 50m |
| Starts | On Demand (Start anytime) |
| Cost | $29/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructor | Brad Cleveland |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | Business |
| Tags | Business Business Skills Customer Service Management |
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