Writing Customer Service Emails
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Become a Customer Service Specialist,
You can write to customers—via email—with consistency and professionalism, but you don't need to sound robotic to be efficient. Writing instructor Leslie O'Flahavan has real customer service emails she shares with you in this course, so you can see how to communicate with clarity and sincerity to help customers feel heard and ensure your responses provide the help they need. Leslie shares techniques customer service agents can apply that help build strong practices in a contact center and improve customer relations.
Contents:
- Introduction
- 1. Answer the Customer's Question
- 2. Show Customers You've Read Their Email
- 3. If You Must Apologize, Be Sincere
- 4. Customize Templates to Avoid Sounding Robotic
- 5. Build Your Email Writing Skills to Build Your Career
- Conclusion
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| Rating | Not enough ratings |
|---|---|
| Length | 1h 6m |
| Starts | On Demand (Start anytime) |
| Cost | $29/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructor | Leslie O'Flahavan |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | Personal Development Business Humanities |
| Tags | Communication Business Writing Email Customer Service Contact Centers Written Communication |
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Bookkeeping/Customer service $74k
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| Rating | Not enough ratings |
|---|---|
| Length | 1h 6m |
| Starts | On Demand (Start anytime) |
| Cost | $29/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructor | Leslie O'Flahavan |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | Personal Development Business Humanities |
| Tags | Communication Business Writing Email Customer Service Contact Centers Written Communication |
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