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Preparing for Your Call Center Customer Service Role
Demonstrate Excellent Customer Service provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your knowledge gained over the previous courses in the program to a hands-on project that allows you to demonstrate the skills you’ve learned in each course.
-By the end of the course, you will be able to:
-Create positive interactions with customers
-De-escalate conflict with customers
-Create solutions to customer problems
-Describe the different roles in call center customer service
To be successful in this course, it is recommended that you complete the first four courses in this program.
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| Rating | Not enough ratings |
|---|---|
| Length | 3 weeks |
| Effort | 4 weeks of study, 5-6 hours/week |
| Starts | Jun 26 (earlier today) |
| Cost | $49 |
| From | CVS Health via Coursera |
| Instructor | Cory McLaren |
| Download Videos | On all desktop and mobile devices |
| Language | English |
| Subjects | Business |
| Tags | Business Personal Development Business Essentials |
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| Rating | Not enough ratings |
|---|---|
| Length | 3 weeks |
| Effort | 4 weeks of study, 5-6 hours/week |
| Starts | Jun 26 (earlier today) |
| Cost | $49 |
| From | CVS Health via Coursera |
| Instructor | Cory McLaren |
| Download Videos | On all desktop and mobile devices |
| Language | English |
| Subjects | Business |
| Tags | Business Personal Development Business Essentials |
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