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Call Center Customer Service
The Call Center Customer Service course requires a practical skill set of data entry and organization of information/resources. In addition, communicating with only the voice uses a wide range of communication skills. This course will provide you with practical experience in data entry and customer privacy, and the opportunity to evaluate sample interactions between a call center customer service representative and a customer. You will also have the opportunity to respond to sample calls where you can demonstrate great customer service.
-By the end of the course, you will be able to:
-Create positive interactions with customers
-De-escalate conflict with customers
-Create solutions to customer problems
-Describe the different roles in call center customer service
To be successful in this course, it is recommended that you complete the two courses in this program.
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| Rating | Not enough ratings |
|---|---|
| Length | 6 weeks |
| Effort | 4 weeks of study, 5-6 hours/week |
| Starts | Jun 26 (earlier today) |
| Cost | $49 |
| From | CVS Health via Coursera |
| Instructor | Cory McLaren |
| Download Videos | On all desktop and mobile devices |
| Language | English |
| Subjects | Business |
| Tags | Business Personal Development Business Essentials |
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| Rating | Not enough ratings |
|---|---|
| Length | 6 weeks |
| Effort | 4 weeks of study, 5-6 hours/week |
| Starts | Jun 26 (earlier today) |
| Cost | $49 |
| From | CVS Health via Coursera |
| Instructor | Cory McLaren |
| Download Videos | On all desktop and mobile devices |
| Language | English |
| Subjects | Business |
| Tags | Business Personal Development Business Essentials |
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