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Technical Support Case Studies and Capstone
This course allows you to show what you’ve learned in the previous IT Technical Support professional certification courses and apply that knowledge to realistic situations.
The IT Technical Support Capstone leads you through a series of technical support case studies that require hands-on work to resolve. You will practice analyzing user help requests and troubleshooting various issues. You’ll demonstrate your knowledge of hardware, software, networking, security, and cloud computing. You’ll also demonstrate your understanding of escalation, levels of support, ticketing systems, and other support tools and systems. And along the way, you’ll show what you’ve learned about the essential communication and customer service skills for effective technical support.
By the end of the course, you will better understand how to use your technical support skills in everyday professional settings. You’ll also be prepared to take the CompTIA ITF+ exam for certification.
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Rating | Not enough ratings |
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Length | 7 weeks |
Starts | Jul 3 (45 weeks ago) |
Cost | $49 |
From | IBM Skills Network, IBM via Coursera |
Instructor | Skills Network |
Download Videos | On all desktop and mobile devices |
Language | English |
Subjects | Programming IT & Networking |
Tags | Computer Science Computer Security And Networks Information Technology Support And Operations |
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An overview of related careers and their average salaries in the US. Bars indicate income percentile.
Hardware Technical Support $45k
IS Technical Support $53k
Technical Support Representitive $57k
Technical Support / IT $62k
IT/Technical Support $69k
Production Technical Support $73k
HR-Technical Support $74k
R&D Technical Support Analyst $78k
Technical Support & IT $85k
Facilities Technical Support $92k
IT & Technical Support $93k
Technical Support Advisor 3 $115k
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Rating | Not enough ratings |
---|---|
Length | 7 weeks |
Starts | Jul 3 (45 weeks ago) |
Cost | $49 |
From | IBM Skills Network, IBM via Coursera |
Instructor | Skills Network |
Download Videos | On all desktop and mobile devices |
Language | English |
Subjects | Programming IT & Networking |
Tags | Computer Science Computer Security And Networks Information Technology Support And Operations |
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