Customer Service Foundation
Customer Service professionals need to know a whole lot more about the various ways of delivering services to the customers. It is no longer sufficient just to know the basics.
There have been so many changes in customer expectations and with service delivery, which is why we have created a completely new series of qualifications and certifications. The Customer Service Certification Pathway has been created to support students in their aim to gain relevant qualifications that practically apply to the ever-changing world of customer services.
The Customer Certification Pathway has three main parts: The Customer Service Foundation Program, Customer Service Intermediate Program, and the Customer Service Expert Program.
First, you need to complete the foundation level – The Customer Service Foundation Program which focuses on the fundamentals, general knowledge, terminology and basic concepts used in Customer Service. There is no examined component at this level. Completion of this program earns you 2 points toward your Customer Service Expert Certificate.
Next on the Certification Pathway is the Customer Service Intermediate Program which is made up of 8 courses. All Intermediate topics include (in no particular order):
·Communication Strategies
·Contact Centers
·Making Decision and Assertiveness
·Delivering presentations and Public Speaking
·Conflict Resolution
·Customer Relationship Management
·Sales
·Retail
From the eight Customer service Intermediate programs that are available, you will select a minimum of five programs to complete and progress to the Expert program, each Intermediate program will earn you 3 points toward your Customer Service Expert Certificate (minimum 17 points entry requirement). There is an examined component at this level. The exam consists of 50 multiple choice questions, related to the subjects you have chosen.
The next and final level is Customer Service Expert program. This is specifically aimed at Customer Service Supervisors and Managers who wish to consolidate their knowledge and experience and achieve formal recognition of their skills. There are two examined components for this program: three mandatory exercises and, one 20 questions multiple choice exam. This program is worth 5 points.
You must have a minimum of 22 points to achieve your expert certification.
Customer Service Foundation Program (2 points) + 5 x Customer Service Intermediate Programs (3 points each). Customer Service Expert Program (5 points) for a total of 22 Points.
Each course provides preparation for the exams and successful candidates receive a certificate.
Once you've completed the course, email our exam department at [email protected] to purchase your exam voucher and sit your final exam.
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Rating | 4.1★ based on 31 ratings |
---|---|
Length | 30 total mins |
Starts | On Demand (Start anytime) |
Cost | $12 |
From | Udemy |
Instructor | The Art Of Service |
Download Videos | Only via the Udemy mobile app |
Language | English |
Subjects | Business IT & Networking |
Tags | Business Operations |
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What people are saying
customers whether internally or
yes a very good match Indeed a good match satisfactory Quick learning Amazing Superb yes Yes good The basics for anyone working with Customers whether internally or externally.
perché si sofferma molto
Perché si sofferma molto sulla comunicazione.
by providing additional material
Was able to explain clearly the foundations of customer service It was okay, just very short, could improve by providing additional material to make it more interesting.
modern work environment do
Modern work environment do not have that type of depressing dress code.
anyone working with customers
assignment 2 section 3.9
reading assignment 2 section 3.9 the section on women business clothing is bias when compared to the men's section.
customer service agent
I know know what is expected of me a as a Customer Service Agent and most of all is that other people in my organisation are also my clients something that is very important to remember.
examples made sence
Examples made sence and were applicable.
some points raised
Some points raised that are not always thought of.
bias when compared
depressing dress code
molto sulla comunicazione
Careers
An overview of related careers and their average salaries in the US. Bars indicate income percentile.
Customer Service C $40k
Customer Service Representative Federal Employee Program $42k
Customer Service, Customer Group $46k
Customer Service /Customer Care $46k
Program Accounts Customer Service Representative $48k
Customer Service Service $53k
Program Manager, Customer Service Content Strategist $95k
Program Manager, IS Customer Service & Alignment $104k
Program Manager for Philadelphia Customer Service Training Program $110k
Technical Program Manager (Customer Service) $131k
Senior Program Manager, Customer Service $151k
Senior IT Program Manager, Customer Service Division $160k
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Rating | 4.1★ based on 31 ratings |
---|---|
Length | 30 total mins |
Starts | On Demand (Start anytime) |
Cost | $12 |
From | Udemy |
Instructor | The Art Of Service |
Download Videos | Only via the Udemy mobile app |
Language | English |
Subjects | Business IT & Networking |
Tags | Business Operations |
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