Customer Service Using AI and Machine Learning
Artificial intelligence (AI) is changing the way every company does business—and it’s revolutionizing customer service. The ability not only to automate certain tasks, but also to use AI to prequalify and direct the customer service queue is a massive time-saver. This course explores the groundbreaking new solutions powered by this emerging tech. Customer service consultant David Kay reviews tools you can buy off the shelf—such as chatbots and customer interaction analysis—as well as custom-developed applications that can provide more targeted business benefit. He also explains how to effectively plan and deploy AI and machine learning-based solutions. Using these insights, you can help your service organization thrive in the era of the AI revolution.
Contents:
- Introduction
- 1. How AI and ML Are Revolutionizing Customer Service
- 2. Using AI- and ML-Powered Solutions
- 3. Innovating with Custom Applications
- 4. Bringing Your Ideas to Life
- Conclusion
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| Rating | Not enough ratings |
|---|---|
| Length | 1h 4m |
| Starts | On Demand (Start anytime) |
| Cost | $29/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructor | David Kay |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | Programming Data Science |
| Tags | Machine Learning Customer Service Systems Artificial Intelligence (AI) |
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Careers
An overview of related careers and their average salaries in the US. Bars indicate income percentile.
Cashier, Customer Service, Customer Service Department Head $39k
Customer Service C $40k
Customer Service / End of Service $42k
Analyst, Customer Service $45k
Customer Service/Food Service $46k
Customer Service, Customer Group $46k
Customer Service /Customer Care $46k
Service Recovery/Customer Service $52k
Service Recovery/Customer Service $52k
Customer Service / Parts Service $53k
Customer Service Service $53k
Bookkeeping/Customer service $74k
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| Rating | Not enough ratings |
|---|---|
| Length | 1h 4m |
| Starts | On Demand (Start anytime) |
| Cost | $29/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructor | David Kay |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | Programming Data Science |
| Tags | Machine Learning Customer Service Systems Artificial Intelligence (AI) |
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