Leading a Customer Service Team
Learn the skills and methods of top customer service leaders, and find out how you can develop a customer service dream team. In this course, customer service expert Darren Lyons shares how to hone your management skills and lead a customer service team to success. Drawing from a decade of experience, Darren explains how to maximize relationships and get the most of your people. You can learn how to build processes that help the team grow and authentically connect with customers. Finally, Darren shows how to measure and build a performance culture on your team.
Contents:
- Introduction
- 1. People
- 2. Process
- 3. Performance
- Conclusion
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Careers
An overview of related careers and their average salaries in the US. Bars indicate income percentile.
Cashier, Customer Service, Customer Service Department Head $39k
Customer Service C $40k
Customer Service / End of Service $42k
Analyst, Customer Service $45k
Customer Service/Food Service $46k
Customer Service, Customer Group $46k
Customer Service /Customer Care $46k
Service Recovery/Customer Service $52k
Service Recovery/Customer Service $52k
Customer Service / Parts Service $53k
Customer Service Service $53k
Bookkeeping/Customer service $74k
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