Speak Up! Advocating for Yourself and Others in Healthcare

Healthcare settings can be intimidating for many people. Research shows that often people hesitate or choose not to speak up when they have questions or concerns in these situations. Research also shows that medical error is common and that communication, such as speaking up, can help prevent patient harm. This course is designed to help you feel more comfortable speaking up when you are in the healthcare setting, such as the hospital, clinics or a physician's office, so that you are heard, understood, and your needs are met.

This in an incredibly important skill to have so that you can protect yourself and loved ones from medical error. Through module completion, you will learn about the who, what, when, where, why, and how of speaking up in healthcare settings. We hope that this course helps you feel comfortable speaking up for yourself and those you care about.

What you'll learn

• Upon completion of this course, one will be able to:
• Describe what speaking up is and barriers to doing so (module 1)
• Explain the role of speaking up in healthcare (module 1)
• Recognize that patients and caregivers are an important part of the healthcare team (module 2)
• Describe an ideal learning environment and effective communication techniques (module 2)
• Develop communication techniques and a tool that can help overcome barriers to speaking up (module 3)
• Describe three strategies to help when interacting with healthcare professionals (module 3)