Help Desk Handbook for End Users
PC Basics, Hardware, Operating Systems, and Applications
In today's world, it is beneficial for everyone who uses a computer to know how it works. Computer literacy is not only knowing how to read email and open files, but also understanding what goes on inside. This course provides self-help style guidance for solving beginner-level IT issues. Learn how to troubleshoot issues related to storage, memory usage, computer setup, wiping a computer for resale, installing apps, file management, and backups. Instructor Scott Jernigan also provides coverage of system peripherals and operating system basics. These tips and tricks are valuable for anyone who needs a quick fix, including help desk administrators and tech support personnel who need resources for their end users.
Contents:
- Introduction
- 1. How People Use Computers
- 2. System Hardware
- 3. Input and Output Ports and Peripherals
- 4. Data Storage and Sharing
- 5. Setting Up and Configuring a PC
- 6. Understanding Operating Systems
- 7. Working with Applications
- 8. Managing Files
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| Rating | Not enough ratings |
|---|---|
| Length | 2h 18m |
| Starts | On Demand (Start anytime) |
| Cost | $29/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructor | Scott Jernigan |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | IT & Networking |
| Tags | IT IT Help Desk Operating Systems Technical Support |
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| Rating | Not enough ratings |
|---|---|
| Length | 2h 18m |
| Starts | On Demand (Start anytime) |
| Cost | $29/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructor | Scott Jernigan |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | IT & Networking |
| Tags | IT IT Help Desk Operating Systems Technical Support |
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