Save for later
Introduction to Customer Service
The Introduction to Customer Service course presents an in-depth look at communication, time management and de-escalation needed for a career in customer service. This course presents frameworks for communication, time management and problem-solving that allow you to improve your skills immediately and to evaluate customer service interactions. In addition, hands-on activities and community observations and projects are a part of this course, allowing you to get a real-world idea of key areas of customer service happening in your community.
By the end of the course, you will be able to:
- Create positive interactions with customers
- De-escalate conflict with customers
- Process retail transactions in real-world situations
- Describe the different roles in retail customer service
No prior experience in customer service is necessary to be successful in this course.
Get a Reminder
| Rating | Not enough ratings |
|---|---|
| Length | 5 weeks |
| Effort | 4 weeks of study, 5-6 hours/week |
| Starts | Jun 26 (earlier today) |
| Cost | $49 |
| From | CVS Health via Coursera |
| Instructor | Ricky La |
| Download Videos | On all desktop and mobile devices |
| Language | English |
| Subjects | Business |
| Tags | Business Personal Development Business Essentials |
Get a Reminder
Similar Courses
Careers
An overview of related careers and their average salaries in the US. Bars indicate income percentile.
Cashier, Customer Service, Customer Service Department Head $39k
Customer Service C $40k
Customer Service / End of Service $42k
Analyst, Customer Service $45k
Customer Service/Food Service $46k
Customer Service, Customer Group $46k
Customer Service /Customer Care $46k
Service Recovery/Customer Service $52k
Service Recovery/Customer Service $52k
Customer Service / Parts Service $53k
Customer Service Service $53k
Bookkeeping/Customer service $74k
Write a review
Your opinion matters. Tell us what you think.
Please login to leave a review
| Rating | Not enough ratings |
|---|---|
| Length | 5 weeks |
| Effort | 4 weeks of study, 5-6 hours/week |
| Starts | Jun 26 (earlier today) |
| Cost | $49 |
| From | CVS Health via Coursera |
| Instructor | Ricky La |
| Download Videos | On all desktop and mobile devices |
| Language | English |
| Subjects | Business |
| Tags | Business Personal Development Business Essentials |
Similar Courses
Sorted by relevance
Like this course?
Here's what to do next:
- Save this course for later
- Get more details from the course provider
- Enroll in this course
