Customer Service
Problem Solving and Troubleshooting
Become a Customer Service Specialist,
Customer service care costs organizations billions of dollars each year. As a result, it's critical that employees are equipped with the skills needed to handle a variety of different customer service problems. In this course, learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications. Discover how to effectively deal with issues, while maintaining a positive relationship with your customers (and your own sanity). Plus, learn how to identify and resolve larger systemic issues within your company.
Contents:
- Introduction
- 1. A Two-Step Approach to Commonsense Customer Service for Most Situations
- 2. Critical Customer Service Problem-Solving Skills
- 3. Critical Troubleshooting Skills
- 4. Final Thoughts
- Conclusion
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| Rating | Not enough ratings |
|---|---|
| Length | 32m |
| Starts | On Demand (Start anytime) |
| Cost | $29/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructor | Noah Fleming |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | Business |
| Tags | Business Business Skills Customer Service Customer Support |
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| Rating | Not enough ratings |
|---|---|
| Length | 32m |
| Starts | On Demand (Start anytime) |
| Cost | $29/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructor | Noah Fleming |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | Business |
| Tags | Business Business Skills Customer Service Customer Support |
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