Business Etiquette

This course is a part of Become an Administrative Professional, a 11-course Learning Path series from LinkedIn Learning.

Phone, email, or text? Learn what communication method to use when. Suzanna Kaye starts with email, explaining everything from setting up signatures to striking the right tone. She also explains how to best use autoresponders, acknowledge receipt of an email, and follow up on unanswered email. The lessons help viewers evaluate their own email communications, ensuring that the recipients won't misinterpret them in any way.

Contents:

• Introduction
• 1. Using Proper Etiquette in Emails
• 2. Using Proper Etiquette in Text Messages
• 3. Using Proper Etiquette with Written Communication
• 4. Using Proper Etiquette on the Phone
• Conclusion