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Conflict Resolution Skills

Conflict Management,

Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1. Use active listening skills when dealing with conflict 2. Choose appropriate communication tactics when dealing with conflict 3. Create a usable plan for managing conflict
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Rating 4.1 based on 127 ratings
Length 4 weeks
Effort 3 weeks of study, 3-4 hours/week
Starts Jun 26 (47 weeks ago)
Cost $49
From University of California, Irvine via Coursera
Instructor Najla DeBow
Download Videos On all desktop and mobile devices
Language English
Subjects Business
Tags Business Personal Development Business Essentials

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What people are saying

conflict resolution

Were I to design this course however, I'd explore conflict resolution in different contexts beyond the work environment, e.g.

A really good courseIt help me achieve all the skills needed to Great course because it has provides excellent background and all ways that have to be used while using Conflict Resolution Skills to resolve a conflict.

and conflict resolution skills or approaches used both nationally and internationally to resolve them.

Thanks again once more for such a wonderful lesson on conflict resolution, it's My pleasure to learn from the online courser classes.

very interesting learning experience Good, basic information on conflict resolution.

Effective presentation of conflict resolution ideas and challenges.

nice course This Course has a good and practical approach to conflict resolution in any a Organization.

Great cursory course, provides a good but brief and succinct overview of conflict resolution.

The course did not give specific tools to conflict resolution rather information about the subject was disseminated Great This is a very useful and comprehensive course.

The course was very simplistic and more targeted to a new manager or a student who has never taken a conflict resolution course.

Mstly theory great course, a good introduction to the subject.easy to understand Tell the basic principles of conflict resolution.

The course is quite short but covers the true essentials of conflict resolution in a professional environment.

Great, it makes an strongly initial to conflict resolution!!

It is a course about conflict resolution.

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excellent course

Thank You Excellent course and very beneficiary to all type of people.

Excellent course!

Excellent course and teacher.

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case studies

I enjoyed most of all the case studies, and would like to see more practical application of the material the course covers.

Really useful It's an excellent course from University of California, Irvine.I would appreciate the course curriculum designers and faculty who have delivered the course through examples and case studies.Looking forward for the more informative courses like this.Regards,Hemendar PusaProfessional Social worker and Special Educator India Too much theory, too little real life examples.

Very Good Nice course, good case studies A complete waste of time.

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real life

Great great course with alot of values Great course with great tips on how to deal with conflict with real life problems that you can relate to Great source of beginner information.

Not many real life advices.

Careers

An overview of related careers and their average salaries in the US. Bars indicate income percentile.

Positive Pay Specialist $48k

Program Administrator, Positive Health Mnagement $62k

Conflict Analyst and Library Services $65k

Project Coordinator, Post-Conflict Sustainable Development $65k

Assistant Peer Educator for the Conflict Education Resource Team $85k

Conflict Prevention Officer $86k

Conflict of Interest Program Manager $87k

Associate Adjunct Professor, Peace & Conflict Studies $90k

Supervisor Conflict Specialist $96k

Senior Conflict Specialist $101k

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Rating 4.1 based on 127 ratings
Length 4 weeks
Effort 3 weeks of study, 3-4 hours/week
Starts Jun 26 (47 weeks ago)
Cost $49
From University of California, Irvine via Coursera
Instructor Najla DeBow
Download Videos On all desktop and mobile devices
Language English
Subjects Business
Tags Business Personal Development Business Essentials

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