IT Service Desk
Customer Service Fundamentals
Advance Your Skills as an IT Help Desk Specialist,
Put the "help" in help desk and the "support" in support specialist by implementing proven techniques that both resolve issues and increase customer satisfaction. In this course, join Fancy Mills as she shares how to take your IT service desk beyond identifying and resolving problems, to also building rapport with customers by alleviating their frustrations. She discusses how to update your operations to include the customer service skills needed for today's customer.
Contents:
- Introduction
- 1. Anatomy of a Contact
- 2. Customer Service Tasks
- 3. Language and Professionalism
- 4. Common Help Desk Customer Service Situations
- Conclusion
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| Rating | Not enough ratings |
|---|---|
| Length | 1h 51m |
| Starts | On Demand (Start anytime) |
| Cost | $29/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructors | Fancy Mills, Fancy Mills-Knebel |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | IT & Networking |
| Tags | IT IT Help Desk Technical Support Service Desk |
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Careers
An overview of related careers and their average salaries in the US. Bars indicate income percentile.
IT Help desk 1 2 $40k
Trainer/Help Desk $49k
IT Help Desk 3 $50k
Help Desk Anaylst $50k
Specialist - Help Desk 2 $52k
Associate IT Help Desk 2 $52k
Help Desk Specilaist $55k
Help Desk Trainer $55k
IT Generalist/Help Desk $56k
IT-Help Desk $57k
IT global Help Desk $62k
IT- International Help Desk $80k
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| Rating | Not enough ratings |
|---|---|
| Length | 1h 51m |
| Starts | On Demand (Start anytime) |
| Cost | $29/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructors | Fancy Mills, Fancy Mills-Knebel |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | IT & Networking |
| Tags | IT IT Help Desk Technical Support Service Desk |
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