Customer Service Foundations
Become a Craft Business Owner,
Do your customers feel valued? When they do, they keep coming back. When they don't, your business suffers. In this course, writer and customer service consultant Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty. Learn how to build winning relationships, provide the right assistance at the right times, and effectively handle angry customers. He also shares ways to find out what your customers really think about your service, and use their feedback to improve.
Contents:
- Introduction
- 1. Outstanding Customer Service
- 2. Build Rapport
- 3. Exceed Expectations
- 4. Solve Problems
- Conclusion
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| Rating | Not enough ratings |
|---|---|
| Length | 1h 23m |
| Starts | On Demand (Start anytime) |
| Cost | $29/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructor | Jeff Toister |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | Business |
| Tags | Business Business Skills Customer Service Exceeding Customer Expectations |
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| Rating | Not enough ratings |
|---|---|
| Length | 1h 23m |
| Starts | On Demand (Start anytime) |
| Cost | $29/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructor | Jeff Toister |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | Business |
| Tags | Business Business Skills Customer Service Exceeding Customer Expectations |
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