Displaying results 21 - 40 of 2,598 results for "sayloracademy cust105 customer service"
ST104: Business Communicatio
. Course Length: 0 hours estimated
It would be nearly impossible to find the first person who noted that good service is good business. However, if you want to find someone who said it recently, just ask any businessperson about the relationship between business and service. Adam Toporek, writing...
Offered through Saylor Academy
Managing Customer Expectations for Managers
Become a Customer Service ManagerCost $29 · . Course Length: 0 hours estimated
Customer service managers may not be on the front lines, but they can create systems and processes that help ensure that the organization's service promises match what it actually delivers. Customer service expert Jeff Toister helps managers identify what a...
Offered through LinkedIn Learning | Taught by Jeff Toister
Quality Standards in Customer Service [2016]
Cost $29 · . Course Length: 1 hours estimated
"Customer service" can mean many different things, but there are unifying principles across all customer-facing operations. Whether yours is a contact center, face-to-face retail, social media group handling service issues, or other type of organization, this...
Offered through LinkedIn Learning | Taught by Brad Cleveland
Microsoft Dynamics 365 Customer Engagement (CRM): Getting Started
Cost $35 · . Course Length: 2 hours estimated
At the core of every business is customers. Successful businesses know they need to engage with their customers, not only in the initial sales process, but also afterwards, when the customer needs service and support. In essence, this is Customer Relationship...
Offered through Pluralsight | Taught by Amber Israelsen
Leading a Customer-Centric Culture
Cost $29 · . Course Length: 0 hours estimated
What do great companies have in common? They have a customer-centric culture that makes employees obsessed with the customer experience. Discover how to get your team excited about customer service, with these practical tips from expert Jeff Toister. Jeff explains...
Offered through LinkedIn Learning | Taught by Jeff Toister
Develop Your Customer Service Skills
A Learning Path from LinkedIn Learning. Contains 6 courses · . Course Total length: 4 hours estimated
Discover how to make your customers and their needs a primary focus, while at the same time developing and sustaining productive customer relationships. Develop skills for listening to customer needs, building rapport with those you're helping, and turning...
Offered through LinkedIn Learning | Taught by Jeff Toister, Noah Fleming, Myra Golden and others
Become a Customer Support Specialist
A Learning Path from LinkedIn Learning. Contains 8 courses · . Course Total length: 7 hours estimated
Discover the skills required to become a customer support specialist and deliver outstanding customer service, including building rapport and communicating effectively with customers, providing the right assistance at the right times, de-escalating intense...
Offered through LinkedIn Learning | Taught by Jeff Toister, Leslie O'Flahavan, Noah Fleming and others
Calculating the Value and ROI of Customer Service
Cost $29 · . Course Length: 1 hours estimated
Understanding the value of customer service, and being able to measure that value, will empower you to demonstrate return on investment (ROI) for your organization. Learn how to quantify the value of customer service, then dive into methods that apply to your...
Offered through LinkedIn Learning | Taught by Brad Cleveland
Delivering Bad News to a Customer
Cost $29 · . Course Length: 0 hours estimated
Customer service is about providing the best experience to a customer—yet, a lot of the time customer service reps find that their hands are tied, and that what the customer wants is not something the rep can deliver. How can CSRs work to keep the relationship...
Offered through LinkedIn Learning | Taught by Myra Golden
Preparing for Your Retail Customer Service Role
CVS Health Retail Customer ServiceCost $49 · . Course Length: 15 hours estimated
This course provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your...
Offered through Coursera | and created by CVS Health | Taught by Cory McLaren
Managing a Customer Service Team
Become a Customer Service ManagerCost $29 · . Course Length: 1 hours estimated
Secrets to managing customer service teams are revealed in this course by customer service expert Jeff Toister. Learn what separates great service from poor service, and how to set service team goals. Find out how to set up a team and customers for success,...
Offered through LinkedIn Learning | Taught by Jeff Toister
Thomas A. Stewart and Patricia O'Connell on Designing and Delivering Great Customer Experience
Cost $29 · . Course Length: 0 hours estimated
In this course, join thought leaders Thomas Stewart and Patricia O'Connell as they share their novel approach to service design, and explain why providing a great customer experience must be a strategic choice that's woven into the fabric of your business—not...
Offered through LinkedIn Learning | Taught by Thomas Stewart, Patricia O'Connell, Thomas Stewart, Patricia O'Connell
Optimize Digital Experiences with Service Blueprints in Miro
Cost $9 · . Course Length: 2 hours estimated
By the end of this project, you will be able to create a service blueprint that emphasizes digital experiences the customer has with a brand in Miro. Your project will uncover business opportunities by methodically mapping service touchpoints to mitigate risk to...
Offered through Coursera | and created by Coursera Project Network | Taught by Tricia Bagley, Freedom Learning Group
Serving Customers Using Social Media (2016)
Cost $29 · . Course Length: 0 hours estimated
Learn how to create a winning customer service strategy for social media platforms such as Twitter, Facebook, Yelp, and TripAdvisor. By adapting customer service principles to the unique challenges of social media, you can ensure that your online service...
Offered through LinkedIn Learning | Taught by Jeff Toister
Customer Service at Your First Retail Job
Cost $29 · . Course Length: 0 hours estimated
You just landed your very first job in retail. Even if your aim is just to make some extra cash, learning what it takes to succeed in your new gig can not only benefit you in the short term—it can also equip you with work habits that will benefit you for the rest...
Offered through LinkedIn Learning | Taught by David Brownlee
Learning JIRA Service Desk
Cost $29 · . Course Length: 1 hours estimated
JIRA Service Desk adds an additional layer to a standard JIRA project, allowing for features like an external customer portal to log requests—which don't require additional licenses—and SLA tracking. In this course, instructor Robert Anthony shows JIRA...
Offered through LinkedIn Learning | Taught by Robert Anthony
CVS Health Retail Customer Service
A Specialization from Coursera. Contains 2 courses · . Course Total length: 45 hours estimated
The demand for customer service representatives is huge, there are thousands of open job roles in the US alone. This program prepares you for a retail customer service role. Retail customer service is an exciting career where every day is a new day and a new...
Offered through Coursera | and created by CVS Health | Taught by Cory McLaren
Customer Experience: Service Blueprinting
Cost $29 · . Course Length: 0 hours estimated
Creating a seamless customer experience is no accident. It takes planning and creativity. Service blueprinting is how the best organizations keep their customers coming back. Blueprinting helps you plan the customer's journey and the employees, processes, and...
Offered through LinkedIn Learning | Taught by Jeannie Walters
CVS Health Call Center Customer Service
A Specialization from Coursera. Contains 4 courses · . Course Total length: 95 hours estimated
The demand for call center customer service representatives is huge, there are thousands of open job roles in the US alone. If you are someone that enjoys talking to people and solving problems and are ready for new experiences, then this program is right for you....
Offered through Coursera | and created by CVS Health | Taught by Cory McLaren, Denielle Booth, Ricky La
Customer Service Mastery: Delight Every Customer
Cost $29 · . Course Length: 2 hours estimated
When a customer receives exceptional service, you don’t just earn their business—you earn their loyalty. And while every customer is different, the methods for thinking about delight are shared by all. In this course, Chris Croft focuses on these methods, sharing...
Offered through LinkedIn Learning | Taught by Chris Croft