工作中的沟通艺术
This book consists of four parts-The Basic principle of Business and Communication, Personal Skill, Teamwork and Efficient Speech. The first part mainly introduces the principle of communication models at work and the mechanism of its effect. The second part focuses to train individuals' underlying ability in work to cope with common communication dilemma. The third part tells the ways of good communication among coworkers. And the last part tells the types of speech, how to design outlines of speech with pertinence and how to improve the effect of speech through verbal or non-verbal ways.
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