PC Support Technician
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PC Support Technicians are responsible for the repair and maintenance of computer systems and networks. They may also provide technical support to users. PC Support Technicians typically work in an office environment, but may also be required to travel to customer sites to perform repairs.
Job Duties
PC Support Technicians typically perform the following duties:
- Troubleshooting and repairing computer hardware and software
- Providing technical support to users via phone, email, or chat
- Installing and configuring computer systems and networks
- Maintaining and updating computer systems and networks
- Documenting and tracking computer system and network issues
Education and Training
PC Support Technicians typically need a high school diploma or equivalent. Some employers may prefer candidates with an associate's degree in computer science or a related field. PC Support Technicians may also need to complete vendor-specific training programs to learn how to repair and maintain specific types of computer equipment.
Certifications
PC Support Technicians may choose to obtain one or more of the following certifications:
- CompTIA A+ certification
- CompTIA Network+ certification
- Microsoft Certified Solutions Associate (MCSA): Windows Server certification
- Cisco Certified Network Associate (CCNA) certification
Career Prospects
PC Support Technicians typically start out in entry-level positions, such as help desk technician or technical support specialist. With experience, they may advance to more senior positions, such as network administrator or computer systems analyst. PC Support Technicians with strong technical skills and customer service skills may also move into management positions.
Transferable Skills
The skills that PC Support Technicians develop can be transferred to a variety of other careers, such as:
- Computer systems analyst
- Network administrator
- Help desk technician
- Technical support specialist
- IT manager
