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E-commerce Customer Service Manager

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April 29, 2024 Updated May 3, 2025 14 minute read

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E-commerce Customer Service Manager: Shaping the Online Shopping Experience

An E-commerce Customer Service Manager plays a vital role in the success of any online business. They are responsible for ensuring that customers have a positive experience when interacting with the company's digital storefront, from browsing and purchasing to handling returns and resolving issues. This position involves leading customer support teams, refining service processes, and using customer feedback to improve the overall online journey.

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Salaries for E-commerce Customer Service Manager

City

25th Percentile

50th Percentile

75th Percentile

Median

New York

$59,000

$75,000

$95,000

$75,000

San Francisco

$87,000

$112,000

$148,000

$112,000

Seattle

$90,000

$122,000

$149,000

$122,000

See all salaries

City

25th Percentile

50th Percentile

75th Percentile

Median

New York

$59,000

$75,000

$95,000

$75,000

San Francisco

$87,000

$112,000

$148,000

$112,000

Seattle

$90,000

$122,000

$149,000

$122,000

Austin

$111,000

$126,000

$173,000

$126,000

Toronto

$62,000

$75,000

$94,000

$75,000

London

£45,000

£58,000

£75,000

£58,000

Paris

€32,000

€36,900

€40,000

€36,900

Berlin

€60,000

€72,000

€84,000

€72,000

Tel Aviv

₪101,000

₪132,000

₪171,000

₪132,000

Singapore

S$50,000

S$60,000

S$75,000

S$60,000

Beijing

¥40,000

¥60,000

¥80,000

¥60,000

Shanghai

¥62,600

¥90,000

¥118,000

¥90,000

Bengalaru

₹340,000

₹450,000

₹567,000

₹450,000

Delhi

₹346,000

₹460,000

₹652,000

₹460,000

Bars indicate relevance. All salaries presented are estimates. Completion of this course does not guarantee or imply job placement or career outcomes.

Path to E-commerce Customer Service Manager

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We've curated one courses to help you on your path to E-commerce Customer Service Manager. Use these to develop your skills, build background knowledge, and put what you learn to practice.

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E-commerce Academy

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