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Jeanne M. Liedtka, Karen Hold, and Jessica Eldridge

In this Specialization, you will master design thinking competencies in an engaging hands-on, project-based format. We will guide you through a detailed 14-Step process where you will tackle a human-centered problem that you want to solve. You will learn and practice all of the most important tools from the field of human-centered design to generate ideas and connect with your customers on a human level. You will then deepen your practice by taking an in-depth journey through six key phases of the design thinking process, from immersion to learning-in-action, and explore the shifts in mindsets and skillsets that accompany them.

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What's inside

Four courses

Design Thinking: Insights to Inspiration

(0 hours)
Welcome Designers! This course introduces you to the design thinking process. You will identify a human-centered problem to solve and focus on the first seven steps of our 14-Step design thinking process. We’ll guide you through crafting and carrying out a research plan to answer the question, “What is?”

Design Thinking: Ideas to Action

(0 hours)
Welcome, designers! In this course, you will carry on the design thinking process begun in our Insights to Inspiration course, beginning with the eighth step in our 14-Step process, bringing the ideas you developed in our Insights to Inspiration course to action.

Design Thinking: Discovery Tools

(0 hours)
Welcome Designers! In this course, you will learn to use the most important tools from human-centered design to generate ideas: stakeholder mapping, journey mapping, personas, value-chain analysis, the job-to-be-done, ethnographic interviews, and more. Learn to connect with your customers on a human level, to get beyond what they say and observe what they do.

Experiencing Design: Deepening Your Design Thinking Practice

(0 hours)
How do we unlock the transformational power of design thinking? This course will guide you through six key phases of the design journey, exploring how design thinking impacts innovators and examining key behaviors that bridge the gap from beginner to competency.

Learning objectives

  • How to complete a 14-step process to solve human-centered problems
  • how to use important design tools to connect with customers
  • how to deepen your practice through six key phases of the design thinking process

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