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Dan Harel, Mike Johansson, Lorraine Justice, Jennifer Englert, Melissa Dawson, and Julie Napieralski

Innovation. Creativity. Strategic thinking. In the past year, more than 279,000 job postings have listed these skills. Another 239,000 mention design thinking.*

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Innovation. Creativity. Strategic thinking. In the past year, more than 279,000 job postings have listed these skills. Another 239,000 mention design thinking.*

Why has design thinking become one of the most sought-after skills? Employers are looking for problem solving, creativity, critical thinking, and analytical skills to enhance the capabilities of their employees to lead their companies into a successful future. Design thinking was developed out of the processes used by designers including user understanding and user experience, however, its application may be used to address non-product oriented problems as well –from innovating new product or service possibilities to implementing procedural change, or identifying a new strategic direction for the company.

In the Design Thinking MicroMasters program, you will learn how to use the design thinking process to solve problems creatively, collaboratively and empathetically. Earning the MicroMasters program certificate will equip you with knowledge of the processes and techniques used to solve problems and innovate in the workplace.

* Source: Burning Glass Technologies

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What's inside

Four courses

Design Thinking Fundamentals

(60 hours)
This course introduces the foundational activities related to design thinking: a flexible, yet systematic process to define and solve problems. Design thinking is not centered on artistic principles but is a strategy and mindset that can be applied to any industry to solve problems.

Design Thinking: Empathizing to Understand the Problem

(60 hours)
When you immerse yourself in the user's context, you can uncover pain points and find opportunities for improvement or innovation. In this course, you will learn how to use simple research methodologies, including active listening, to understand your target audience and uncover their needs.

Design Thinking: Ideation, Iteration and Communication

(60 hours)
Designing a successful solution requires creative ideas and their iteration. This course will explain and provide context and instruction on essential ideation techniques such as brainstorming, mind mapping, and role playing.

Design Thinking: Prototyping and User Testing

(60 hours)
Creating prototypes puts a proposed solution into action. In this course, you will learn the value of prototypes and user testing as critical components of the design thinking process. You will examine case studies to understand the iterative process of prototyping and discover how new products and ideas can emerge as a result.

Learning objectives

  • User-centered research skills to gain user empathy through interviews and observations
  • Strategies to understand user context to identify and verify business problems
  • Ideation and visualization techniques to generate targeted and creative solutions
  • Methods for evaluating and applying user feedback from testing models and prototypes to identify preferred solutions

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