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When you immerse yourself in the context of the user, you can uncover pain points and find opportunities for improvement or innovation not always evident to your audience.
In this course, part of the Design Thinking MicroMasters program, you will learn how to use simple research methodologies including active listening to understand your target audience and uncover their obvious or latent needs.
When you immerse yourself in the context of the user, you can uncover pain points and find opportunities for improvement or innovation not always evident to your audience.
In this course, part of the Design Thinking MicroMasters program, you will learn how to use simple research methodologies including active listening to understand your target audience and uncover their obvious or latent needs.
Emphasis will be placed on observation and interviewing as key methods to gain empathy for the user's experience and viewpoint. Equipped with this understanding, you will be prepared to identify and define more accurately the business problem.
You will also review case studies and discuss strategies to foster productive client-stakeholder relationships, including user personification, context understanding, and empathy idea mapping (ideas that resonate with your target audience).
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Strong first step in a larger design thinking journey.
Assignment clarity has significantly improved over time.
Lectures are well-structured and easy to follow.
Provides actionable tools and research methods.
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14-day full refund available up to 14 days after course start or 14 days after payment (whichever comes second, up to 6 months max), provided verified certificate has not yet been earned.
University-backed credentials authored by elite institutions like Harvard, MIT, and Oxford, with tamper-proof certificate verification.
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